Note fondée sur 520 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,9 Service et personnel
3,3 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de palmares
Publié le 19 août 2024 sur Expedia
La comida muy mala calidad
Commentaires de Gestion de l’hôtel
19 août 2024 par Área gerencia, Gestion de l’hôtel
Hola señor JorgeLamentamos sinceramente que la calidad de la comida no haya estado a la altura de sus expectativas. Agradecemos que nos lo haya mencionado, ya que trabajamos constantemente para mejorar y ofrecer la mejor experiencia posible a nuestros huéspedes.Esperamos tener la oportunidad de recibirlo nuevamente y sorprenderlo con una experiencia mucho más satisfactoria.Quedo a su disposición
par un voyageur
Publié le 16 août 2024 sur Expedia
Es un buen lugar, puede mejorar un poco la calidad de las habitaciones y los alimentos. A diferencia del Drems que también conocimos.
Commentaires de Gestion de l’hôtel
19 août 2024 par Área gerencia, Gestion de l’hôtel
Hola Regelio AaronGracias por compartir su experiencia. Nos alegra saber que disfrutó de su estancia y consideró nuestro hotel un buen lugar. Tomamos en serio sus sugerencias sobre la calidad de las habitaciones y los alimentos, y estamos comprometidos a mejorar continuamente para que su próxima visita sea aún mejor.Nos encantaría recibirlos nuevamente y que puedan disfrutar de todo lo que ofrecemos.Quedamos a su disposición
par un voyageur
Publié le 14 août 2024 sur Expedia
This was such a relaxing trip! No loud parties or crazy teens. Just peace and quiet.
Commentaires de Gestion de l’hôtel
16 août 2024 par Management area , Gestion de l’hôtel
Hello Mr. AndresWe're delighted to hear that you had a relaxing trip and enjoyed the peaceful environment. It's wonderful to know that our tranquil atmosphere contributed to your restful experience. Thank you for sharing your positive feedback, and we hope to welcome you back for another serene getaway soon!We remain at your service
par un voyageur
Publié le 12 août 2024
Limited dining and beverage options. Staff was not well educated and would require assistance from management for the simplest of asks.
Commentaires de Gestion de l’hôtel
16 août 2024 par Management area , Gestion de l’hôtel
Hello Mrs. JohnWe apologize for the challenges you encountered with our dining and beverage options. Your feedback regarding staff training is important to us, and we are committed to improving in this area. We are currently working on enhancing our services and will address these concerns with our team to ensure better support for all guests. Thank you for sharing your experience, and we hope to have the opportunity to serve you better in the future.We remain at your service
par un voyageur
Publié le 12 août 2024
The property was poorly kept with trash remaining from the previous night every morning. Very limited dining and beverage options. Food quality was poor.
Commentaires de Gestion de l’hôtel
16 août 2024 par Management area , Gestion de l’hôtel
Hello Mr. JohnWe’re truly sorry to hear about your experience. We’re addressing the cleanliness issues with our team to ensure the property is maintained properly. Additionally, we’re reviewing our dining and beverage options to improve the quality and variety offered. Your feedback is valuable, and we appreciate you bringing these concerns to our attention. We hope for the chance to provide a better experience in the future.We remain at your service
par un voyageur
Publié le 8 août 2024 sur Expedia
Didn’t feel welcome. Most the staff I tried to speak with, didn’t speak English or just stared at me. Bought all inclusive but no one ever explained what that included.
Commentaires de Gestion de l’hôtel
16 août 2024 par Management area , Gestion de l’hôtel
Hello Mrs. MalloriWe’re sorry to hear that you didn’t feel welcome during your stay. It’s important to us that all our guests have a clear understanding of their all-inclusive package and feel comfortable interacting with our staff. We’ll address your feedback to ensure better communication and service in the future. Thank you for bringing this to our attention, and we hope you might consider giving us another chance to improve your experience.We remain at your service
par un voyageur
Publié le 29 juill. 2024 sur Expedia
It is excellent with great options to stay.
Commentaires de Gestion de l’hôtel
1 août 2024 par Management area , Gestion de l’hôtel
Hello AdellThank you for your wonderful review! We’re delighted to hear that you found our options excellent and enjoyed your stay. We look forward to welcoming you back soon!We remain at your service
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Do NOT go here. It’s an absolute scam, the photos look nothing like the property. I came to stay for 10 days and left this hotel the same day I came. The front desk said they’d give me a refund but went back on there word. Horrible service, unclean rooms and flies were sharing my food :(
Commentaires de Gestion de l’hôtel
6 août 2024 par Management area , Gestion de l’hôtel
Hello Mrs. JenaWe are very sorry to hear about your disappointing experience. It is concerning to learn that the property did not meet your expectations and that you faced issues with cleanliness and service. We are investigating this matter thoroughly to address the concerns you've raised and ensure improvements are made.We remain at your service
par un voyageur
Publié le 23 juill. 2024 sur Expedia
El hotel tiene múltiples fallas en muchas de sus habitaciones. Nos recibieron con una habitación sucia y con las charolas y platos del huésped anterior aun en la puerta. Tengo video. Me cambiaron a otra habitación por exigencia mía y la nueva fue peor, llena de hormigas y con el agua de la regadera y el lavabo pestilente. Fue salida anticipada y no me garantizaron el reembolso. Perdí dos noches que les había pagado anticipadamente desde mi llegada.
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Área gerencia, Gestion de l’hôtel
Hola señor Pablo,Lamentamos mucho escuchar sobre los inconvenientes que experimentó durante su estancia. No es en absoluto el nivel de servicio que nos esforzamos por ofrecer. Lamentamos sinceramente que la habitación no haya cumplido con sus expectativas. La limpieza y el mantenimiento son áreas en las que estamos continuamente trabajando para mejorar, y tomaremos sus comentarios como una oportunidad para reforzar nuestros estándares.Respecto a la política de reembolsos, entendemos su frustración y estamos revisando su caso para encontrar una solución justa. Apreciamos que nos haya informado sobre estos problemas y le pedimos disculpas por cualquier inconveniente causado. Su satisfacción es muy importante para nosotros y esperamos tener la oportunidad de demostrarle una mejora en el futuro.Quedamos a su disposición
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Upon arrival I have no complaints. Everyone super friendly and very welcoming. After that nothing was the same. Very limited options with places to eat. They would run out of food, plates and that was it. They would not make more food. Online it said room service was available, and they told us to download an app to make it easier. No where on the app was that option available. The bakery limited us to 2 pastry’s per person. The hostesses at restaurants all had attitudes and did not like the fact that we had a party of 7. It was always and inconvenience to ask for a big table. Lastly we were told that it was Secrets, Sunscape, and another resort. Well sunnscape could not go to other resorts and order food. However we saw multiple people from those other resorts at Sunscape eating and there was no problem at all. Which I don’t think there should be. However how is it possible for only Sunscape to struggle with additional wait time, and no food services from the other resorts. Really disappointed in the resort.
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Management area , Gestion de l’hôtel
Hello Mr. AndrewThank you for your feedback. We’re pleased to hear that you were welcomed warmly upon arrival, but we’re sorry to learn that the rest of your experience didn’t meet your expectations. We take your concerns seriously, especially regarding the limited dining options, food availability, and the challenges with room service.We apologize for any confusion with the app and the limited pastry service at the bakery. We’re also sorry to hear about the difficulties you faced with accommodating your party and the attitude of the hostesses. This is not the level of service we aim to provide, and we will address these issues with our team to ensure a more positive experience for future guests.Regarding access to other resorts, we understand how frustrating it can be to see inconsistencies in service. We’ll review our policies and procedures to better align with guest expectations and ensure fair and efficient service across all resorts.Thank you for bringing these matters to our attention. We appreciate your patience and hope to have the chance to offer you a more enjoyable stay in the future.We remain at your service
