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The Westin Cozumel

4.5 star property
4.5-star beachfront resort near Benito Juarez Park

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Photo gallery for The Westin Cozumel

On the beach, scuba diving, snorkeling
Exterior detail
Premium bedding, in-room safe, desk, blackout drapes
On the beach, scuba diving, snorkeling
Outdoor treatment areas, sauna, steam room, body treatments, body wraps

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • Pool
  • All-inclusive

Explore the area

Map
Carretera Costera Norte Km. 4.8, Cozumel, QROO
  • Isla de Pasion
  • Cozumel Maritime Terminal
    ‪6 min drive‬
  • Punta Langosta Pier
    ‪6 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪10 min drive‬

Room options

View all photos for Classic Room, 2 Queen Beds, Non Smoking, Balcony

Classic Room, 2 Queen Beds, Non Smoking, Balcony

Classic Room, 2 Queen Beds, Non Smoking, Balcony

  • Ocean view
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Non Smoking, Balcony

Premium bedding, in-room safe, desk, blackout drapes

Classic Room, 1 King Bed, Non Smoking, Balcony

  • Ocean view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Oceanfront

Studio Suite, 1 King Bed, Oceanfront

Studio Suite, 1 King Bed, Oceanfront

  • Ocean view
  • 105 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Oceanfront

Studio Suite, 1 King Bed, Oceanfront

Studio Suite, 1 King Bed, Oceanfront

  • Ocean view
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom

  • Ocean view
  • 122 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Ocean View

Junior Suite, 1 Bedroom, Ocean View

Junior Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Ocean View

Beach/ocean view

Junior Suite, 2 Queen Beds, Ocean View

  • Ocean view
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking, Ocean View

Premium bedding, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed, Non Smoking, Ocean View

  • Ocean view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking, Ocean View

Classic Room, 1 King Bed, Non Smoking, Ocean View

Classic Room, 1 King Bed, Non Smoking, Ocean View

  • Ocean view
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Cozumel

Beachside getaway.Your stay at this Zona Hotelera Norte resort places you within 6 miles (10 km) of Benito Juarez Park and Punta Langosta Pier. San Miguel Church and Stingray Beach are also within 6 miles (10 km).
View more Resorts in CozumelOpens in a new window

What's nearby

  • Cozumel Maritime Terminal - 6 min drive - 4.9 km
  • Benito Juarez Park - 6 min drive - 5.4 km
  • Punta Langosta Pier - 6 min drive - 5.6 km
  • San Miguel Church - 7 min drive - 5.6 km
  • Stingray Beach - 9 min drive - 7.8 km

Getting around

  • Cozumel Intl. Airport (CZM) - 10 min drive

Restaurants

  • ‪Islands Beach Club - ‬6 min walk
  • ‪Marimex - ‬8 min drive
  • ‪Guidos Restaurante - ‬6 min drive
  • ‪Cocotiki - ‬7 min walk
  • ‪Tequila Beach Club Cozumel - ‬15 min walk

About this property

The Westin Cozumel

4.5-star beachfront resort near Benito Juarez Park
Some rates at The Westin Cozumel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Westin Cozumel offers its guests a full-service spa, an outdoor pool, and a sauna. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. A 24-hour fitness center, spa services, and a terrace are also featured at the luxury The Westin Cozumel. Free self parking is available.

This 4.5-star Cozumel resort is smoke free.

  • 152 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
The Westin Cozumel offers 152 accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Zazil has massage/treatment rooms and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room. The spa is open daily.

Languages

English, Spanish

Similar properties

Exterior

InterContinental Presidente Cozumel Resort Spa by IHG

  • On private beach
  • Pool
  • Spa
  • Pet-friendly
4.7 out of 5, Exceptional, 1,003 reviews
The price is CA $318
CA $420 total
includes taxes & fees
May 12 - May 13
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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Free children's club
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available for a fee: USD 20 per person
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (47 inch wide door)
  • Grab bar near toilet
  • Hand-held showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 43-inch LED TV
  • iPod dock

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls and litter boxes are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night
  • Destination fee: USD 4 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 per person
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Westin Cozumel Resort
Westin Cozumel
The Westin Cozumel Resort
The Westin Cozumel Cozumel
The Westin Cozumel Resort Cozumel

The Westin Cozumel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 391 out of 688 reviews
Rating 8 - Good. 153 out of 688 reviews
Rating 6 - Okay. 73 out of 688 reviews
Rating 4 - Poor. 35 out of 688 reviews
Rating 2 - Terrible. 36 out of 688 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Loved breakfast on the ocean. Beautiful small resort.
Stayed 6 nights in Feb 2025

10/10 Excellent

Sandra Rae

Stayed 7 nights in Feb 2025

10/10 Excellent

Sandra Rae

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area for families

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities
Excellent service
Stayed 1 night in Jan 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service
Stayed 1 night in Jan 2025

8/10 Good

ricky

Stayed 3 nights in Jan 2025

10/10 Excellent

Azraa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!!
This was a great day. I will definitely be back to revisit. Look forward to next year staying at this hotel.
Stayed 4 nights in Dec 2024

2/10 Terrible

CLAUDIA, ST LOUIS

Stayed 1 night in Dec 2024

6/10 Okay

Walter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

John

Stayed 6 nights in Jan 2025

8/10 Good

Lisa-Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Keita

Stayed 4 nights in Dec 2024

6/10 Okay

Linda, CYPRESS

Stayed 6 nights in Dec 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, great location and amenities
Stayed 1 night in Jan 2025

4/10 Poor

JOELLA

Liked: Cleanliness, property conditions & facilities
My Wife Joella and I stayed at the Westin in 2023, same dates, December 25, through December 31. We were extremely pleased with that stay and could not wait to come back. We have recommended the Westin to everyone who inquired. However, our recent stay at the Westin we were both extremely disappointed with the overall experience. I will name a few disappointments. Our lunch and dinner experience at the Westin was terrible. We ate Christmas dinner and lunch the next day and was very bad. Dry, overcooked, no taste. Appeared to be "slapped" together. We ended up going out for lunch and Dinner the rest of our stay. The breakfast bar was ok. We purchased the All Inclusive package this time and again, disappointed with the quality of the drinks, they seemed watered down. Not certain why the towel cards were for at the pool? The staff was almost militant about returning the towels. Disappointed in the lack of pool chairs and also the lack of respect by the adults with their numerous kids running and splashing around. Also disappointed with the quality of the guests. Our last day, a mature couple along with their teenage children were yelling in front of staff, management and guests, vulgar, insulting, personal slurs at some of the guests for "stealing their pool chairs" Seriously? Not what we expected for a high end resort. We are comfortable with traveling back to Cozumel, however, I would not recommend the Westin to anyone. Robert Satkovich
Stayed 6 nights in Dec 2024

4/10 Poor

Alyssa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not cleaned more than a couple times during our 6 day stay. Beach chairs were not available for everyone promoting actual verbal altercations between guests that the resort did nothing about. Beach towels required a card each time and they never had towels.
Stayed 6 nights in Dec 2024

2/10 Terrible

Amy, Acworth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we were very disappointed in the resort. There was poor communication, the room phone was broken, the shower was not good and the staff was less than friendly. The food was low grade and there were not enough pool/beach chairs or pool towels for guests. We really wanted to love it here as I am a Marriott frequent traveler. Unfortunately it was not a great experience and we will not be back.
Stayed 4 nights in Dec 2024

10/10 Excellent

jayakishore

Stayed 5 nights in Nov 2024

10/10 Excellent

David

Stayed 6 nights in Dec 2024

10/10 Excellent

Manuel

Stayed 2 nights in Aug 2024

8/10 Good

Luis Enrique Martinez

Stayed 1 night in Nov 2024

10/10 Excellent

Paige

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay!! They welcomed us with a beautiful cake to celebrate our anniversary. The staff was amazing (Virginia aka Vicki on the beach and Margarita at the restaurant were top notch). The all inclusive was definitely worth it and the food and drinks were amazing! We will be back!
Stayed 6 nights in Dec 2024

10/10 Excellent

cara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin was an absolute dream vacation. The staff are wonderful and helpful. The food is amazing. The beach is gorgeous, while it is small it has the best snorkeling.
Stayed 6 nights in Nov 2024

2/10 Terrible

Martin, Houston

Travelled with family
Disliked: Staff & service
When we arrive the lady in the counter with a skull butterfly tattoo on her neck did not acknowledge us and keep talking to coworkers or on the phone. Untill a person behind the reception notice this and help us.
Stayed 1 night in Nov 2024

10/10 Excellent

Marjan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024