Note fondée sur 453 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 août 2023 sur Expedia
That was amazing to have access at a kitchen in our suite for cooking our food with all supplies.
par un voyageur de calgary
Publié le 23 oct. 2024
It fit the bill
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Amy Nopper, Gestion de l’hôtel
Dear Phil, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amy NopperHotel ManagerBest Western Cranbrook Hotel
par un voyageur
Publié le 11 oct. 2024 sur Expedia
It was more expensive than I expected off season, however since everyone else that was attending the Celebration of Life was staying there I felt it was my best option.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Amy Nopper, Gestion de l’hôtel
Dear Kristina, Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Amy NopperHotel ManagerBest Western Cranbrook Hotel
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Amy Nopper, Gestion de l’hôtel
Dear Jeffrey, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amy NopperHotel ManagerBest Western Cranbrook Hotel
par un voyageur
Do not recommend Best Western in Cranbrook.
Publié le 6 oct. 2024 sur HotelsRoom #1 we checked into was filthy, there was popcorn all over the floor in a number of areas. We were transferred to Room #2 which was better but still dirty, no vacuuming. Transferred to Room #3 which had another guest already staying in that room.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Amy Nopper, Gestion de l’hôtel
Dear John,Thank you for sharing your feedback with us, and I sincerely apologize for the inconvenience you experienced during your stay. The issues you mentioned with cleanliness and room assignment are unacceptable and far below our standards.We are deeply sorry for the condition of the rooms you were provided and the mix-up with Room. This is certainly not the level of service we strive to offer our guests, and we are taking this matter very seriously to ensure such incidents do not happen again. Your feedback will be used to address training opportunities with our housekeeping and front desk teams to improve our operations.We truly regret the negative impact this had on your stay, and we would like to make it right. Please feel free to reach out to us directly if there's anything we can do to regain your trust.Thank you again for bringing these issues to our attention.Amy NopperHotel Manager Best Western Cranbrook Hotel
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Amy Nopper, Gestion de l’hôtel
Dear Diana, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amy NopperHotel ManagerBest Western Cranbrook Hotel
par un voyageur
Publié le 30 sept. 2024 sur Expedia
We liked the hotel and the room was nice. There were quite a few restaurant options nearby but we had a very good dinner at the hotel restaurant.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Amy, Gestion de l’hôtel
Dear JohnThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amy NopperHotel ManagerBest Western Cranbrook Hotel
par un voyageur
Publié le 12 sept. 2024 sur Hotels
We really enjoyed staying at your hotel and especially the Modern Olive Restaurant. The only concern was the lack of shampoo and conditioner, the 2 small bottles were empty.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Amy Nopper, Hotel Manager, Gestion de l’hôtel
Dear Glen,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Amy Nopper, Gestion de l’hôtel
Dear Allan,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Amy NopperHotel ManagerBest Western Cranbrook Hotel
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Amy Nopper, Hotel Manager, Gestion de l’hôtel
Dear Ronald,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
