Note fondée sur 655 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,2 Propreté de la chambre
2,7 Service et personnel
2,3 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 janv. 2024 par Manager, Gestion de l’hôtel
Hello Edwin, We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns regarding your experience, please don't hesitate to reach out to us directly. We value your input and would like to ensure all guests have a pleasant stay.
par un voyageur
Publié le 11 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2023 par Manager, Gestion de l’hôtel
Hello Adan,Thank you so much for the incredible rating. We look forward to your next visit.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
they falsely advertised the condition of the hotel and what their amenities were. the rooms were god awful and they refused a refund after checking in and refusing to stay in the dumpster of a hotel. the light switches were hanging out the wall wires were exposed the ceiling was peeling and the floor was curling up. defiently a horrible place. when housekeeping came to see the room after they yelled as i was leaving saying i used the bed and bathroom. it was a nasty horrible experience
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Tyler,We sincerely apologize for the issues you experienced during your stay. We take your concerns very seriously and will thoroughly investigate each one. Guest feedback is invaluable to us, and we appreciate your understanding as we work to address these matters. Hope to have the opportunity of seeing you back again in the future for a more positive experience.Sincerely, Hotel Management
par un voyageur
Publié le 1 sept. 2024 sur Expedia
we rented 2 rooms. Redoing rooms but poor workmanship. New floor but threshold to br had gap and nails sticking out. Reported a very strong chemical smell, told to open window. No hairdryer in am and no one at front desk. Not grab bar in shower and it was slippery. faucet was loose in shower, sink faucet sprayed you no aerator. Old spring beds, dirty chair. worse room ever. very disappointing
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Manager, Gestion de l’hôtel
Hello Edward, We apologize for the experience you had during your stay. Your feedback is valuable, and we will address these issues with our team for improvement. Please feel free to reach out to our management team for further assistance. We appreciate your input as we strive to enhance our guests' comfort and satisfaction.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Manager, Gestion de l’hôtel
Hello Pablo, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
par un voyageur
Publié le 28 août 2024 sur Expedia
The overwhelming smell of smoke in the "non-smoking" room was unbearable. We did not stay. Staff was not very friendly. Waited over 20 minutes to check in.
Commentaires de Gestion de l’hôtel
29 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Elizabeth,Thank you for sharing your experience with us. We sincerely apologize for the overwhelming smell of smoke in your non-smoking room, as well as the wait time during check-in. This is not the standard we aim to uphold, and your feedback is crucial for us to address these issues. We appreciate your patience and understand how frustrating this must have been. We hope you will give us another opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 27 août 2024 sur Expedia
It was very noisy all night long. When I arrived the parking spots in front of my room were taken by migrants sitting in there vehicles for hours just hanging out, drinking. There were a bunch of them staying in the rooms around me. They played loud music all night and partied until almost 6 a.m. I had 2 rooms side by side. We were all surrounded by noise. None of us got any sleep. It was horrible. I felt unsafe. They were drinking alcohol and sleeping in there vehicles in the parking lot too. I was with my kids. Very disappointing. My trip was ruined because of this.
Commentaires de Gestion de l’hôtel
28 août 2024 par Manager, Gestion de l’hôtel
Hello Virginia, I apologize for the noise issues you experienced during your stay. Guest safety and comfort are our top priorities, and we take such feedback seriously to improve our services. Please feel free to reach out to our management team directly to further discuss your concerns. Your feedback helps us provide a better experience for all guests.
par un voyageur
Publié le 27 août 2024 sur Hotels
Staff was friendly upon check in. The bed was comfortable. I felt safe in the room and area. However, there were issues with cleanliness. The shower curtain had mold across the bottom. I found dust and hair on a towel and face cloth.
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jessica,Thank you for your feedback. We’re glad to hear that our staff was friendly during check-in and that you felt safe in your room and the surrounding area. However, I sincerely apologize for the cleanliness issues you encountered, including the mold on the shower curtain and the dust and hair on the towel and face cloth. This is not the standard we strive for, and your concerns will be addressed with our housekeeping team immediately. We appreciate your input and hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 26 août 2024 sur Hotels
My TV didn't work. The shower didn't have hot water. Room #105. Fix it for the next folks, please.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience you experienced with the TV and the hot water in your shower. Your comfort is our priority, and we will ensure that these issues in Room #105 are addressed immediately to prevent future occurrences. We appreciate your feedback, as it helps us improve our services. If you choose to stay with us again, please let us know so we can provide you with a better experience.Sincerely, Hotel Manager
par un voyageur
Publié le 20 août 2024 sur Hotels
We got a room that smelled like smoke. We ask for non smoking. The room was poorly situated. Remove this hotel from your list. Our price was way above range for the room.
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Joseph,Thank you for your feedback. We sincerely apologize for the unpleasant experience you had with your room. Your concerns regarding the smoke smell and room location are important to us, and we appreciate you bringing them to our attention. We strive to provide a comfortable stay for all our guests, and it seems we fell short in this instance. Please know that your comments will be shared with our management team to address these issues. We value your input and hope you’ll reconsider staying with us in the future for a more positive experience.Sincerely, Hotel Manager
