Note fondée sur 681 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,2 Propreté de la chambre
2,7 Service et personnel
2,3 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 janv. 2024 par Manager, Gestion de l’hôtel
Hello Edwin, We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns regarding your experience, please don't hesitate to reach out to us directly. We value your input and would like to ensure all guests have a pleasant stay.
par un voyageur
Publié le 11 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2023 par Manager, Gestion de l’hôtel
Hello Adan,Thank you so much for the incredible rating. We look forward to your next visit.
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Nice and clean except for towels a little worn out.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Yves Harry,Thank you for your feedback! We're glad to hear you found our hotel nice and clean. We appreciate your comments about the towels and will take them into consideration for our ongoing efforts to enhance our amenities. Your satisfaction is important to us, and we strive to provide a comfortable experience for all our guests. We hope to welcome you back soon for an even better stay! Safe travels!Sincerely, Hotel Manager
par un voyageur
Publié le 8 oct. 2024 sur Expedia
N/A
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Nicholas,We are absolutely delighted to receive your 5 out of 5 rating! Thank you for sharing your wonderful experience with us. It’s our mission to provide outstanding service and memorable stays, and your feedback reaffirms our efforts. If there were any particular aspects of your visit that you loved, we’d love to hear about them! We can't wait to welcome you back for another exceptional stay!Sincerely, Hotel Manager
par un voyageur
Publié le 6 oct. 2024 sur Expedia
The area is very nice with lots of dining and shopping. The hotel, although initially looks new and renovates, it’s a facade. Bed was horribly uncomfortable, bathroom was alright but shower curtain and towels were less than clean. Even non smoking room smelled slightly of smoke because other guests smoke right outside the room. More attention needs to be placed on cleanliness.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Manager, Gestion de l’hôtel
Hello Georgeann, Thank you for sharing your feedback with us. We appreciate your comments on the surrounding area. We take all guest feedback seriously and will share your cleanliness concerns with our team for improvement. Your insights help us enhance the guest experience.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Devin,Thank you for sharing your experience with us, though we are truly sorry to hear that it was not satisfactory, resulting in a 1/5 rating. Your feedback about the cleanliness and maintenance issues is concerning, and we take it very seriously. We are committed to resolving these problems and improving our services. Please contact us directly to discuss your experience further, as we would like the opportunity to make things right.Sincerely, Hotel Manager
par un voyageur
Publié le 5 oct. 2024 sur Expedia
No breakfast 😢
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Manager, Gestion de l’hôtel
Hello carolina,We apologize for any inconvenience caused by the lack of breakfast during your stay. Your feedback is valuable for our continuous improvement efforts. We recommend contacting management for further assistance with your concerns.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Everything was good
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Elizabeth,Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that from check-in to departure, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Old and smelly.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Sam,Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations due to the condition and odor of the hotel. Your comments are important to us, and we will address these concerns with our team to make necessary improvements. We appreciate you sharing your thoughts and hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Perfectly fine for the price, but the front door did not lock securely...
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager, Gestion de l’hôtel
Hello JR, Thank you for sharing your feedback with us. We appreciate your comments and will address them promptly to ensure a safe and secure environment for all our guests. Your safety is our top priority, and we will take the necessary steps to resolve this matter.
