Note fondée sur 938 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 août 2022 sur Expedia
par un voyageur
Simple
Publié le 7 sept. 2019 sur HotelsConfortable et accueillant !
Personnel accueillant et serviable.
Hôtel propre mais odeur de renfermé dans la chambre ! Petit déjeuné bien.
Rien aux alentours mais on le savaient. Bien pour faire une pause dans notre parcours.
Commentaires de Gestion de l’hôtel
13 sept. 2019 par Hotel Manager, Gestion de l’hôtel
Dear Guest
Thanks for the stay at our hotel. I am so pleased that you found our service was great with friendly staff.
We are sorry that our rooms were not properly clean and your stay as not as per your expectation. We have shared your comment on the housekeeping staff. We will surely work on it and cleaning the room. You can better experience next time. Please visit us again.
Sincerely
Hotel Manager
par un voyageur
Publié le 15 oct. 2024 sur Hotels
I booked a room that didn’t take our pets, and I was evacuating for Milton. They got me switched to a room that would allow my pets. They were very friendly and helpful. Even after going thru Helene just recently the place looked great! Thank you so much!
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Katrina,Thank you for your kind review! We're so glad we could accommodate you and your pets during such a stressful time. Our team takes pride in being friendly and helpful, and it’s great to hear that even after recent challenges, you found our property in great shape. We hope to welcome you again under better circumstances! Stay safe!Sincerely, Hotel Manager
par un voyageur
Geeat Place To Stay
Publié le 13 oct. 2024 sur HotelsCommentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Gary,Thank you for your kind words! We're thrilled you enjoyed your stay and appreciate the positive feedback. We look forward to welcoming you back for another great experience!Sincerely, Hotel Manager
par un voyageur
Out of the way stay from evacuating for hurricane
Publié le 12 oct. 2024 sur HotelsStayed in a pet friendly room evacuating from hurricane Milton. In an out of a way location the hotel offered everything we needed. It’s an older hotel, it’s in good shape, the staff is extremely pleasant and helpful. While this has nothing to do with the hotel we had some of the freshest and best seafood ever. Posey’s, Trident, the restaurant next door none of these look like much but the food is amazing.
We wouldn’t hesitate to stay here again is the bottom line.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Vincent,Thank you for choosing to stay with us during such a stressful time. We're glad to hear we were able to provide everything you needed, and that our staff made your stay more pleasant. It's great that you enjoyed the local seafood too! We’d be happy to welcome you back anytime. Stay safe!Sincerely, Hotel Manager
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Not much for breakfast compared to other places, nobody ever stands at front desk.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par The Magnuson Staff, Gestion de l’hôtel
Thank you for your review and concern regarding someone not being present at the desk. We might have been gone to help guest who may really needed it. We have our counter phone at the desk, who needs the help could call us anytime. We have industry wide full hot breakfast that we serve our guests.Have a wonderful day.
par un voyageur
Publié le 10 oct. 2024 sur Expedia
The outlets to charge our phones didn’t work. The bathroom fan was super loud and turned on with the light. The whole hotel had a very musty odor. Lastly, breakfast hours are very limited.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par The Magnuson Hotel Staff., Gestion de l’hôtel
Good morning,Thank you for your review of our facility and sorry you are disappointed. We love to hear from our guests and see how we can improve our facility and more satisfied guest. We will take your suggestions and will try to improve in the area that you had mention.
par un voyageur
Publié le 9 oct. 2024 sur Hotels
The staff that worked there were great. Very accommodating and kind. However, the room was dirty and very unkept- missing paint like someone did a terrible job painting, scratch marks everywhere, dirty walls, bathroom was gross and the floors were filthy. I don’t understand how people could have rated this 10/10. They must have stayed somewhere else or I was given the worst room in the place.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Courtney,Thank you for your feedback. We're glad to hear our staff made a positive impression, but we sincerely apologize for the room condition you described. This is not reflective of our standards, and we’ll address these issues with our housekeeping and maintenance teams. We hope to provide a much better experience next time.Sincerely, Hotel Manager
par un voyageur
Refundable deposit not refunded! Rude service
Publié le 9 oct. 2024 sur HotelsCommentaires de Gestion de l’hôtel
9 oct. 2024 par The Magnuson Hotel Staff, Gestion de l’hôtel
Good afternoon,Thank you for reviewing our facility and we take pride in our services that we provide to our guest, but in your case you had contacted us numerous time regarding your incidental deposit.We have tried to explain it to you regarding your incidental deposit that it will take 4 to 5 business days to show up on your credit card.Hope this will explain it better and have a wonderful day.
par un voyageur
Publié le 8 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Keith,Thank you for your fantastic 10/10 rating! We're thrilled to hear you had such a positive experience with us. It’s always our goal to provide top-notch service, and we’re glad we met your expectations. We look forward to welcoming you back for another excellent stay!Sincerely, Hotel Manager
