Note fondée sur 512 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,5 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 oct. 2023 sur Expedia
par un voyageur
Publié le 11 mai 2023 sur Expedia
Nice place
par un voyageur
Publié le 24 sept. 2022 sur Hotels
par un voyageur
Publié le 30 mai 2019 sur Hotels
Commentaires de Gestion de l’hôtel
4 juill. 2019 par Trivelles Hotel Gatwick, Gestion de l’hôtel
Thank you for your feedback. Happy to know you enjoyed your stay with us.
par un voyageur
Publié le 23 avr. 2019 sur Expedia
Quiet, clean & 10 minutes away from Gatwick Airport by car. The only drawback it's difficult to find! No sign from the main road. Nice big room for 4 at decent price
Commentaires de Gestion de l’hôtel
24 avr. 2019 par Trivelles Hotel Gatwick, Gestion de l’hôtel
Thank you very much for your feedback. Really happy you had a nice stay with us.
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Loved the staff and the manager
Will definitely stay there again
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Trivelles Gatwick, Gestion de l’hôtel
Dear Muhammad,Thank you for your lovely review. We hope to welcome you again soon
par un voyageur
Publié le 14 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Manager Trivelles Gatwick, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience did not meet your expectations. We take all comments seriously and are committed to improving our services.If you could provide more details about your stay, it would be incredibly helpful as we strive to enhance our guests’ experiences.We hope to have the opportunity to welcome you back in the future for a better stay.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Manager Trivelles Gatwick, Gestion de l’hôtel
Thank you for taking the time to leave a review. Although no comments were provided, we appreciate your feedback and are always here to assist. If there's anything specific you'd like to share about your experience or any areas where we can improve, please don't hesitate to reach out.We hope to welcome you back in the future.
par un voyageur
Ok for a night but not any longer.
Publié le 20 sept. 2024 sur HotelsFood was ok, but we not fully what we had booked online in terms of food. The continental breakfast was was bad as we no options apart from bread and yoghurt.
We had to order our hot breakfast the night before but in the morning, the chef was not clear on what we wanted.
The room was clean but dusty. Online we thought we had a king bed but were given a small double so it was cramped.
I don't think i would go back to this hotel.
Reception was not 24 hours.
Staff were kind but on their phones or having their own chats.
This is more like a 2.5 star hotel.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Manager Trivelles Gatwick, Gestion de l’hôtel
Thank you for taking the time to share your feedback. I'm sorry to hear that your experience with us did not meet your expectations, and I truly appreciate your honest comments.I apologize for the confusion with the breakfast and the lack of options for the continental selection. We will review our communication regarding breakfast orders to ensure it's clearer and more in line with our guests' expectations. Regarding the bed size and cleanliness, I understand your disappointment, and we will address these concerns with our housekeeping and front desk teams to improve both accuracy and the guest experience. Rest assured, we will be addressing this with our team to ensure all our guests receive attentive and professional service at all times.We appreciate your feedback, and it helps us make improvements. I hope you'll reconsider staying with us in the future, as we’d love the chance to provide a better experience.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Manager Trivelles Gatwick, Gestion de l’hôtel
Thank you for taking the time to leave a review. Although no comments were provided, we appreciate your feedback and are always here to assist. If there's anything specific you'd like to share about your experience or any areas where we can improve, please don't hesitate to reach out.We hope to welcome you back in the future.
