Note fondée sur 879 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 déc. 2024
The property was filthy, had a running toilet, didnt feel safe. The people in facility seemed nice, but the facility was not well kept. They have no control over thd congested road conditions which made it difficult to get in and out. Found a roach in the microwave. Bathroom was in worse conditions. I should have departed the area but i just didnt want to ruin my trip hunting for a new location. Travelocity should make it easier to contact to help travelers finding themselves in these conditions.
Commentaires de Gestion de l’hôtel
31 déc. 2024 par Wendy B, Gestion de l’hôtel
Dear Aidalis, Thank you for sharing your feedback, Aidalis. We're truly sorry to hear about your experience. Cleanliness and safety are our top priorities, and it's clear we fell short during your stay. We appreciate your kind words about our staff, and we will address the issues you mentioned immediately. We understand how frustrating the road conditions can be, and while it's beyond our control, we will work on better communication to help our guests navigate the area. Your feedback is invaluable, and we will use it to improve our services. We hope you give us another chance in the future. Safe travels.Respectfully yours,Wendy BairdFront DeskGuest Services
par un voyageur
Publié le 14 déc. 2024
Do not recommend unless they make repairs.and clean it.
Commentaires de Gestion de l’hôtel
17 déc. 2024 par Wendy B, Gestion de l’hôtel
Dear Aidalis, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. Your experience is important to us, and we are committed to making the necessary repairs and improvements to ensure a more comfortable and enjoyable stay for all our guests.We appreciate your honesty and will address the cleanliness and maintenance concerns immediately. If you have any specific details or further feedback, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm Regards,Wendy BairdFront DeskGuest Services
par un voyageur
Publié le 11 nov. 2024
The sraff are full of energy and sensenof humor, completely friendly. Room are beyond my expectation. Quiet as well... perfect night
Commentaires de Gestion de l’hôtel
11 nov. 2024 par Wendy B, Gestion de l’hôtel
Dear Scott, Thank you so much for your fantastic review! We’re delighted to hear that our energetic and friendly staff made your stay enjoyable and that the room exceeded your expectations. It’s wonderful to know you had a perfect, quiet night. We can’t wait to welcome you back for another great experience! With appreciation,Wendy BairdFront DeskGuest Services
par un voyageur de Lindrith
Publié le 3 oct. 2024 sur Expedia
Clean and quiet
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Wendy B, Gestion de l’hôtel
Dear Nellenda, Thank you for your positive review! We’re glad to hear that you found our hotel clean and quiet. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for an even better experience in the future.Best Regards,Wendy BairdFront DeskGuest Services
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Wendy B, Gestion de l’hôtel
Dear James, Thank you so much for your perfect rating! We’re thrilled to hear that you had a great stay with us. Your positive feedback means a lot to our team, and we look forward to welcoming you back soon.Until then, safe travels and warm regards.Wendy BairdFront DeskGuest Services
par un voyageur
Ok place to stay for the money.
Publié le 29 sept. 2024 sur HotelsMost of my stay was ok but the air-conditioning was not great. Not very cool. The sheet on my bed was torn and the bottom sheet had urine stains on it. The breakfast was not very good. The waffel batter was not usable, there was only two kinds of cereal and no bagels. Only two types of jelly.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Wendy B, Gestion de l’hôtel
Dear Terri, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We regret that the air-conditioning in your room was not functioning properly and that the condition of the bed linens was unacceptable. Cleanliness and comfort are top priorities for us, and we are taking immediate steps to address these issues with our housekeeping team. We also apologize for any confusion regarding the smoking room. (your reservation was for 2 Queen beds- Smoking). Our front desk team should have confirmed your preference at check-in, and we will reinforce this procedure to prevent future misunderstandings. We appreciate your feedback as it helps us improve our services. We hope you will give us another opportunity to provide you with a better experience in the future.Warm Regards,Wendy BairdFront DeskGuest Services
par un voyageur
Publié le 28 sept. 2024 sur Expedia
I had booked for a week , they had my card on file, when it was check out I was at work busy they took it upon themselves to put our belongings in a trash bin knowing we had a card on file, they could have charged us another day, that same day I booked another week not knowing, what they had done, poor management
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Wendy B, Gestion de l’hôtel
Dear Jesus, Thank you for bringing this to our attention. We sincerely apologize for the distressing experience you had during your stay. It is never our intention to cause inconvenience to our guests. Regarding charging any card on file, our policy does not permit any guests credit card they may have on file to be charged without previous authorization from our guest.This is to protect our guests and our hotel. Your reservation was made through Expedia and when you pay a 3rd party, that site pays for the reservation with their credit card. We did not have your card on file and again, without your preauthorization, would not charge the credit card. We do appreciate you choosing Home Town Inn & Suites and apologize, our communication was lacking, and we have addressed this with our front desk team.Respectfully yours,Wendy BairdFront DeskGuest Services
par un voyageur
Yikes
Publié le 28 sept. 2024 sur HotelsI don’t know where to start when I first got here. The lady seemed pretty nice at the front desk. I wasn’t expecting a five star hotel but I also wasn’t expecting the two prostitutes the drug deal gone bad with the man running from the third floor yelling this is a bad deal in you’re a cop as he’s tripping and falling down the stairs The police surrounding the hotel half the night the crackheads out on the front porch from their room or people just screaming in their rooms half the night where you can’t sleep I always try to stay in decent hotels. This was a reminder why I don’t stay in places like this. All I can say is if you’re traveling with your kids, don’t come here if you’re traveling by yourself and it’s the last place to go I guess come here but stay in your room. What a sh!! hole oh and the breakfast is an absolute joke couple pieces of bread in sandwich, baggies waffle they don’t even have half-and-half for the coffee overall this is just a really crappy place.
You would not think so going by the other reviews, but they must’ve been written by employees, friends or owner of the hotel
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Wendy B, Gestion de l’hôtel
Dear Richard, First, I would like to thank you for your feedback regarding your recent stay. We do understand how unsettling and concerning the events that took place while you were here. Without question, anyone would have had the same reaction. Yes, it is unfortunate that this even occurred, however, when I left that night-the incident was over. I am not excusing or negating your feelings or the behavior of the guests- and we missed an opportunity to have a returning guest. Which for our staff, is never acceptable and I apologize that you or any guest had to experience that. We definitely missed on all accounts and again we do appreciate your feedback. Our reviews positive or negative are from guest that have stayed at our hotel.Respectfully yours,Wendy BairdFront DeskGuest Services
par un voyageur
Publié le 27 sept. 2024 sur Hotels
It was a non smoking room that was saturated with cigarette smoke smells. The bathroom had numerous water stains on the walls and ceiling. The tub faucet dripped non stop. The bedspreads were both stained and dirty. The floors were sticky and dirty. Will never return.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Wendy B, Gestion de l’hôtel
Dear Susan, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your recent stay with us. It is disheartening to hear about the condition of your room, and we deeply regret that we did not meet your expectations. We recognize that there have been inconsistencies regarding the final product of our guest rooms. Especially any offensive odor when you walk into your room, especially cigarettes-when you specifically reserved and non-smoking room. the fact your bedding had stains and appeared dirty, along with the floors not being clean. Your experience is not reflective of the quality and service we strive to provide. We hope you will give us another chance to make it right. Please contact us directly if you decide to return, and we will ensure your next stay is much more enjoyable. Ms. Susan, I would like to follow up with you with regards to the front desk staff's response when you voiced your concerns of the list of items regarding your room. Thank you again for your valuable feedback.Respectfully yours,Wendy BairdFront DeskGuest Services
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Wendy B, Gestion de l’hôtel
Dear Ruth, First, thank you for taking time to rate your stay with us at Home Town Inn & Suites, Crestview, FL. I do apologize for the delay in replying. I will share your 10 out of 10 rating with our entire team. Everyone strives to help insure all our guests have a relaxing and comfortable time while away from their homes.We look forward to welcoming you back next time you are in our area.Warm Regards,Wendy BairdFront DeskGuest Services
