Note fondée sur 629 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,5 Service et personnel
3,1 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Oscar, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN CRESTVIEW and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your review, Kevin. The staff at the RED ROOF INN CRESTVIEW and I strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Totally filthy inside and out on the balcony or the room above, creating a musty, moldy smell in the room floor was covered with dirt and filth. The bathroom floor was wet look like possible leak under the sink the bed we had one dirty moist bath towel in the room for two people that was total for the towels wash clothes, it looks like a lot of people are long-term and the curb sidewalk along the parking lot. The ashtray just filthy loud music playing at 3:30 in the morning with a parking lot party going on.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear James,Thank you for taking the time to tell us about your experience at the RED ROOF INN CRESTVIEW. I am sorry that your experience did not meet your expectations due to the cleanliness of our hotel, the unpleasant odor of the room, wetness of the bathroom floor, and the other highlighted issues. It is our goal to provide a clean and comfortable stay for all our guests, so I am disappointed to hear this was not achieved with you. Your comments have been shared with management in an effort to address your concerns.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Hello Jenny, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CRESTVIEW and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 3 sept. 2024 sur Hotels
This place is a dump with bunch of unsavory people living there causing domestic violence problems. It’s not safe place for people traveling with their families. The office along is run down and smells like a tobacco factory. I can imagine what the rooms look like. The pictures on the website is very misleading to say the least. I refused to stay there even for one night. Third only good thing was I was refunded my deposit. I’ve stayed at some nice red roofs before and this place is truly horrible. It should be torn down imo.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN CRESTVIEW. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the less than ideal encounter you had, the odor you described and all the other issues which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 17 août 2024 sur Expedia
Fue horrible 😢
Commentaires de Gestion de l’hôtel
20 août 2024 par Sanesha RediResponse Specialist , Gestion de l’hôtel
Hola Brenda,Gracias por tomarse un momento para completar nuestra encuesta. El personal del Red Roof Inn Crestview y yo nos entristece ver su puntuación de 1/5 después de su estancia. En el futuro, considere agregar comentarios adicionales a su encuesta para informarnos qué estamos haciendo bien y dónde podemos mejorar. Sus comentarios son fundamentales para Red Roof mientras nos esforzamos por ofrecer una estadía limpia, cómoda y basada en valores a todos los huéspedes.En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar su satisfacción. Gracias nuevamente y esperamos que elija quedarse con nosotros nuevamente para que podamos tener la oportunidad de brindarle una mejor experiencia.Atentamente,Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Chandra,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Crestview and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to seeing you in the future, should your travels bring you back to our area.Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 1 août 2024 sur Expedia
I’m a just say it was ok
Commentaires de Gestion de l’hôtel
2 août 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Shaquanda,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN CRESTVIEW. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we at Red Roof value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 28 juill. 2024 sur Expedia
It was ok
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Clive, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Crestview and I were happy to see your 3/5 score following your stay. We were delighted to see that your stay was satisfactory. However, in the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Romex,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN CRESTVIEW. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
