Note fondée sur 119 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,5 Service et personnel
2,9 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 juill. 2024 sur Expedia
Staying with 3 children and Bugs were in the room, tried to speak to front desk and no one was around. No soap in the room, only shampoo and was not enough, should’ve given more effort in cleaning the room.
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Manager, Gestion de l’hôtel
Mrs. Harold, we do apologize for the inconvenience you occurred while staying with us. I will personally look into the issues you stated and get to the bottom of it as this not the way our services are and will make sure it does not happen again.
par un voyageur
Publié le 9 juill. 2024
Rude people
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Manager, Gestion de l’hôtel
Kirk, first of all thank you for staying with us but if you could please let me know what exactly happen so I can address it to my staff.
par un voyageur
Publié le 9 juill. 2024
Flight got canceled !! Was stuck in Houston and was not going to get to Florida until 2 days later. They refused and cancel my reservation cause I called 40 min past the cut off. So not only is my trip all messed up but no one wants to help either ! They all just want their money ! I will never book there again !
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Manager, Gestion de l’hôtel
Kirk, we do apologize but when you book through 3rd party we have no control over the reservation and cancelation policy set by 3rd party.
par un voyageur
Barely acceptable
Publié le 5 juill. 2024 sur HotelsThe motel is ok if it’s the only place you can stay. If you have a choice, stay somewhere else.
Our stay was filled with killing bugs in our rooms, with dirty (stained) sheets, and the a/c units didn’t cool the room very well.
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Manager, Gestion de l’hôtel
Rob, we checked the room that you stayed and there were no bugs and the AC worked just fine. We rented the room the next day and we had no complains.
par un voyageur
Publié le 4 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Manager, Gestion de l’hôtel
We do realize your concern and we will take action to resolve your issues that you have raised. Please give us a chance to correct our mistakes. Thank you
par un voyageur
Publié le 27 avr. 2024 sur Expedia
In need of a pool boy
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Manager, Gestion de l’hôtel
Thank you for the great response and hope to see you soon.
par un voyageur
Publié le 1 avr. 2024 sur Expedia
Nothing
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Manager, Gestion de l’hôtel
Terry, I understand your frustration, but when you book through 3rd party our hands are tied as we can not cancel the the reservation, it must be done by 3rd party. Please contact the 3rd party you made the reservations through.Sorry for the inconvenience.
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Expedia’s payment was denied, and I had to leave the establishment
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Manager, Gestion de l’hôtel
Mr. George, we do apologize for the inconvenience as when you book through 3rd party and they send us the payment and it is denied you half to deal with them to make sure what happen, maybe your payment did not go through with the 3rd party booking. Please check with them and check to make sure you did not get charged.As per the hotel we do apologize, next time please book directly with the hotel to avoid the situation.Thank you,
par un voyageur
Nasty place
Publié le 27 janv. 2024 sur HotelsThe staff are family and they are rude loud and I nicios
par un voyageur
Publié le 2 janv. 2024 sur Expedia
I was also over charged for an extra guest which there was only myself
Commentaires de Gestion de l’hôtel
13 janv. 2024 par Manager, Gestion de l’hôtel
Hello Cindy, all are invoices states that you will be charged extra for person when you sign your invoice. Also we have it on the Expedia website for extra person charge.We hope you understand the charges and if I can be for helpful please let me know.Thank you for staying with us.
