Note fondée sur 125 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 sept. 2024 sur Expedia
We stayed at this property a few years ago and were absolutely satisfied with this property. However, this time we had a very disappointing time! We checked in later after 6 pm or later. On checking in to our standard room we found that we had no refrigerator or microwave in the room and was told standards didn't come with them. What was most disappointing was that we could not get the TV to work. All we wanted was standard television channels! We went back to front desk and had help from lady at the front desk but she couldn't get it to work either. The TV was switched out from one of the other rooms which TV didn't work either. Finally, after 9 o"clock at night the front desk called to offer another room. By that time we were getting ready for bed and declined having to move to another room at that point.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par GM, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We truly appreciate your loyalty to our property, and we’re sorry to hear that your recent stay did not meet your expectations.I apologize for the inconvenience caused by the issues with your room, especially regarding the television and the absence of a refrigerator and microwave. While our standard rooms typically do not include these amenities, we understand how important they can be for a comfortable stay. We will work with our team to better communicate room amenities during the booking and check-in process.Regarding the television issue, I regret that it took several attempts to resolve the problem, and I appreciate your patience. Our team strives to provide timely solutions, and I’m sorry that our efforts did not meet your needs that evening. Your feedback has been shared with our maintenance and front desk teams to ensure we handle such situations more efficiently in the future.We value your business and would love the opportunity to make it right on your next visit. Please feel free to reach out to me directly, and I would be happy to personally assist with your reservation to ensure your next stay is exceptional.Thank you again for your feedback, and we hope to have the pleasure of welcoming you back soon.Warm regards,Kista BrunkhorstGeneral Manager
par un voyageur
Publié le 8 août 2024 sur Hotels
par un voyageur
Publié le 28 juin 2024 sur Expedia
I loved the interior decor. The checkin staff was very friendly and helpful. They were asking if we needed anything. Very informative of the surrounding area and shared many great eating ideas.
par un voyageur
Great stay
Publié le 18 juin 2024 sur HotelsOur one night stay was great. Staff were friendly, pool and hot tub were wonderful, enjoyed a walk in the nearby campground. Breakfast was ok, nothing fancy but enough for us. Our only trick was figuring out how to turn the shower on! Lol. Ask the front desk. Has a great golf course close but it was a windy day so we passed. Great puzza place across the street too. Would stay again.
par un voyageur
Publié le 10 juin 2024 sur Expedia
par un voyageur
Publié le 10 juin 2024 sur Hotels
The room was very clean. Nice lodge decor in that establishment. My room overlooked the golf course in back. It was quiet. No kids running wild down the hallways. Overall it was a pleasant peaceful overnight stay.Check in was fast. Check out was good except I could not get a receipt for my stay or bill as I checked out at 6am and clerk said they needed to run computers later and they will email me my receipt which I was not happy about and still have not received a copy of it in my email so I will have to call them.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par GM, Gestion de l’hôtel
Dear Kathleen,Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you enjoyed your clean, quiet room and appreciated the lodge decor. It’s great to know you had a pleasant and peaceful stay with us.I apologize for the inconvenience you experienced with receiving your receipt at check-out. When booking through third-party sites like Hotels.com, we are unable to provide a guest folio directly, as the billing and receipts are managed by the booking platform. We understand how this can be frustrating, and we encourage guests in these situations to reach out directly to the third-party site for their receipt.If there’s anything else we can assist you with or if you have any questions, please don't hesitate to reach out. We hope to have the pleasure of welcoming you back for another relaxing stay soon.
par un voyageur
Publié le 27 mai 2024
Friendly staff. Great rate. Nice pool hot tub
par un voyageur
Publié le 25 mai 2024 sur Expedia
par un voyageur
Publié le 23 mai 2024 sur Expedia
Enjoyed my stay. Nice staff. Clean room.
par un voyageur
Publié le 13 mai 2024 sur Expedia
Very good
Commentaires de Gestion de l’hôtel
18 mai 2024 par Management, Gestion de l’hôtel
Thank you for sharing a review of your recent experience. Our team here at White Fish Properties is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Thank you. WFP Management
