Note fondée sur 37 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,1 sur 5
80 % des clients le recommandent
4,0 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Publié le 1 août 2024 sur Expedia
Perfectly located convenient accommodating relaxing
2 sur 5
par un voyageur

Publié le 2 févr. 2024 sur Expedia
The Good: The location of this hotel is excellent. It’s close to transportation, restaurants and a few blocks from the beach. It’s a great value due to the location and also had a cute garden and a quaint outdoor reading nook. The Bad: The facilities need to be refurbished. The room was never cleaned or swept for the ENTIRE four days and three nights we spent there. We would have done it ourselves had they left a broom And a mop handy. We also had to use dishwashing liquid to wash our hands after using the bathroom because inadequate soap was provided and it was never replenished. While the room wasn’t dirty, it wasn’t clean either and had a serious ants infestation. I definitely could live with ants because it’s the tropics, but I’m a stickler for a clean room. All in all, this hotel has great potential but I’m not sure I would stay here again although the location and price were great.
Commentaires de Gestion de l’hôtel
3 févr. 2024 par Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We appreciate your kind words about the hotel's excellent location and the charming features like the garden and outdoor reading nook.We strive to provide exceptional service to all our guests, and we regret that your experience fell short of your expectations. We appreciate your feedback and will use it to improve our communication and ensure a more satisfactory stay for future guests.We are however genuinely perplexed by your review. Upon reviewing our records, it was evident that there was only one day when the housekeeper was granted access to your room. Each day, you prevented her entry and instead handed her the garbage. It appears that there may have been a breakdown in communication, resulting in very limited opportunity for us to provide room service. Judging from the condition in which the room was left after your departure, we regret not being able to enter and address any issues. We were quite disappointed with the state in which the room was left, and weret fortunate to able to remove the stains from the heavily soiled linen.Typically, when there is an isolated case of pests in any one room, it means something is being left in the room that attracts them. This was evident from the state of the kitchen and we are sorry it was not obvious where the broom and scoop was stored. We will certainly make this information clearer, however this could have been easily rectified had mentioned it to the front desk when you came to request for the extra soap.We are grateful for any constructive criticism but we must also be given the opportunity to provide our service.Kind RegardsBananaquit
5 sur 5
par un voyageur

Publié le 30 oct. 2023 sur Expedia
Close proximity to the Airport and amenities.
Commentaires de Gestion de l’hôtel
30 oct. 2023 par Manager, Gestion de l’hôtel
Thank you kindly for your feedback. We hope your journey home was safe and comfortable.
4 sur 5
par un voyageur

Publié le 26 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2023 par Managing Director, Gestion de l’hôtel
Thank you for providing us with your valuable feedback. It serves as a reminder that we are on the right track and encourages us to continue our efforts. However, we are always open to suggestions for improvement. If you have any ideas or recommendations, please do not hesitate to reach out to us via email at info@bananaquit.com. We greatly appreciate your input and look forward to hearing from you.
4 sur 5
par un voyageur

Publié le 1 août 2023 sur Expedia
Bananaquit is in a very convenient location, walking distance from airport, beach, dining, etc. It has a nicely maintained small garden and a safe, almost family-like feel. We greatly appreciated the professional and personable contact with Jade, the location manager. The apartment we stayed at, two floors, was pleasant and spacious for minimum 3 or 4 persons. Bathroom and shower, and bedroom, were very convenient. However overall we found the apartment, especially the kitchen, dated. It was also sparsely stocked, with an electric hob with 2 zones, tiny pots and pans and minimum numbers of plates, cutlery etc. It allowed us to do some basic cooking, not much more. We would wholeheartedly recommend Bananaquit to vacationers seeking a central by quiet location.
Commentaires de Gestion de l’hôtel
2 août 2023 par Managing Director, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback about your recent stay at Bananaquit. So glad to hear that you enjoyed our garden and convenient location.Your kind words about Jade, our location manager, have been passed on, and we are delighted that she made your experience with us even more memorable.We also appreciate your candid comments regarding the apartment you stayed in. Feedback like yours helps us identify areas for improvement, and we want to assure you that we have taken your suggestions seriously and already working diligently to make significant improvements. We aim to provide a more modern and enjoyable experience for our guests.We are sorry the information was not made available to you, but guests are always welcome to request extra kitchen amenities from reception. We do have in stock and provide when necessary, depending on customer's specific need. We will of course make this information more available, so our guests have everything they need to prepare meals comfortably during their stay.Your recommendation means a lot to us, and we are grateful for your support. We aim to continuously refine our services and accommodations to meet and exceed our guests' expectations.Once again, we appreciate your valuable insights, and hope to have the opportunity to welcome you back to Bananaquit in the future,Warm regards,Rachel
5 sur 5
par un voyageur

Publié le 6 juill. 2023 sur Expedia
Air conditioning !! Location is good, clean and everything else is good.,.
Commentaires de Gestion de l’hôtel
2 août 2023 par Managing Director, Gestion de l’hôtel
Thank you for staying with us and thank you your insight. Much appreciated.
5 sur 5
par un voyageur

Publié le 19 juin 2023 sur Expedia
Commentaires de Gestion de l’hôtel
20 juin 2023 par Rachel, Gestion de l’hôtel
So glad to hear you enjoyed your stay with us. Always welcome.
5 sur 5
par un voyageur

Publié le 15 mai 2023 sur Expedia
Amazing
Commentaires de Gestion de l’hôtel
16 mai 2023 par Rachel, Gestion de l’hôtel
Thank you for your feedback.Thrilled to know you enjoyed your stay.
5 sur 5
par un voyageur

Publié le 11 avr. 2023 sur Expedia
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Commentaires de Gestion de l’hôtel
25 avr. 2023 par Rachel, Gestion de l’hôtel
Thank you for your gracious feedback. We sincerely appreciate your kind words and are delighted to have contributed to hopefully an unforgettable experience in Tobago.
5 sur 5
par un voyageur

Publié le 17 nov. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
20 nov. 2022 par Jade, Gestion de l’hôtel
Thank you so much, you were a great guest and hope to see you again