Avis Tropical Oasis w/Bay Views ~ 2Mi to Playa Sardinas

Hi Nelson, we’re so glad you enjoyed the view, but we’re sorry other aspects fell short of expectations. After sending your feedback to the owner, they’d like to share the following: - We use a cleaning service to have the home professionally cleaned before each guest's arrival. We wish you had reached out to the Guest Contact during your stay if there were any issues you needed addressing. We would have done everything we could to resolve them immediately so that you could enjoy the home. - It is standard in Culebra to have hot water heaters in the shower heads. Many houses on this island are only piped for cold water. Due to the fact that this is a small, Caribbean island with a population of less than 2000 people, most of the houses have hot water heaters in the shower heads. We will look into rewiring the heater, but rest assured it poses no danger to guests. - The window A/C unit was working properly before your arrival. We wish you would have reached out and given us the opportunity to address this while you were in residence. We will replace the power strip with a heavy-duty 3-foot extension cord. - We were unaware that the gas for the stove ran out. We would have been happy to bring you more so you could have used the stove during your stay. Thanks for bringing this to our attention. - We have been working to upgrade the property to include: fresh paint inside and outside and a refinished balcony deck. Next, we are planning to repaint all of the balcony railings. Thank you for taking the time to leave your review. We appreciate your feedback so we can continue to improve!