Ratings based on 943 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Beloit
Posted Aug. 19, 2024 on Expedia
I absolutely loved everything about Lucerna, especially the service that was provided :)
Comment from Hotel Management
Aug. 23, 2024 by Guest service manager, Hotel Management
Thank you so much for such a great review! We appriciate your feedback and hope to see you back soon!
by A traveller
Posted Aug. 17, 2024 on Hotels
Comment from Hotel Management
Aug. 19, 2024 by Gerente de servicio al huesped., Hotel Management
Estimado huesped, muchas gracias por su evaluación, nos llena de gusto saber que disfruto su hospedaje en casa y esperamos tener su visita pronto.Es un placer!!!
by A traveller
Posted Aug. 13, 2024 on Expedia
Muy recomendado, excelente servicio
Comment from Hotel Management
Aug. 16, 2024 by Gerente de servicio al huesped., Hotel Management
Estimado huésped, gracias por su comentario y por haber elegido nuestro hotel. Estamos felices de que haya disfrutado de su estancia y esperamos tenerlo de nuevo como invitado en nuestro hotel. Es un placer atenderle.
by A traveller
Posted Aug. 11, 2024 on Expedia
The pool was nice. Friendly staff.
Comment from Hotel Management
Aug. 12, 2024 by Guest service manager, Hotel Management
Thank you for choosing our hotel and for taking the time to share your experience while staying with us. We always seek to provide an excellent experience in our hotel and we are happy to have delivered.
by A traveller
Posted Aug. 11, 2024 on Expedia
Walking distance to restaurants, shopping centers, Mall, ATM, convenience store, and night life. The room was remodeled but the bathroom was not. We were on the last floor and the ceiling had a leak.
Comment from Hotel Management
Aug. 12, 2024 by Guest service manager, Hotel Management
Thank you for your evaluation, it has been a pleasure serving you. We glad you made yourself at home.We hope to see you soon in Culiacán!!!
by A traveller
Posted Jul. 29, 2024 on Expedia
Wouldn't look else where
Comment from Hotel Management
Jul. 30, 2024 by Guest service manager, Hotel Management
Thank you for your evaluation, it has been a pleasure serving you. We glad you made yourself at home.
by A traveller
Posted Jul. 22, 2024 on Expedia
They didn’t want to give me an invoice
Comment from Hotel Management
Jul. 26, 2024 by Guest service manager, Hotel Management
Dear guest, we appreciate you taking the time to send us your comments.As we provide follow-up via telephone, we are committed to sending your invoice,we are working on it.We sincerely apologize and hope to serve you in the future.
by A traveller
Posted Jul. 18, 2024 on Expedia
Comment from Hotel Management
Aug. 12, 2024 by Gerente de servicio al huesped., Hotel Management
Nos alegra recibir su positiva valoración y recibir sus comentarios sobre su estancia, estamos muy complacidos de saber que vivió una experiencia agradable.Esperamos darle la bienvenida de nuevo en una futura ocasión.
by A traveller
Posted Jul. 18, 2024 on Expedia
This was very relaxed stay there are a lot of restaurants options walking around the area outside was very clean parking very safe staff very friendly people
Comment from Hotel Management
Jul. 26, 2024 by Guest service manager, Hotel Management
Thank you very much for taking the time to write this comment after your visit. We are very happy with the great impression we left on you and it is comforting for us to read that your experience was to your complete satisfaction, as we hope to be the experience of all our visitors.Thank you for choosing Hotel Lucerna Culiacán!
by A traveller from Coachella
Posted Jul. 10, 2024 on Expedia
Excellent property.
Comment from Hotel Management
Jul. 12, 2024 by Guest service manager, Hotel Management
Dear guest, It was a pleasure hosting you here at Hotel Lucerna! We hope to see you again soon.
