Note fondée sur 36 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Ok but won’t go again
Publié le 1 déc. 2024 sur HomeAwayHad a good time just getting away with the family for a few days in the middle of nowhere. Liked the atmosphere and location to the river but description did not include the highway being right there. The hot tub would not heat and after 2 days and 5 phone conversations with property management we were told no one would be coming to fix it. When booking places to stay, amenities are on the list of reasons I pick a place. Things happen but, clear communication from the beginning would have made expectations more reasonable. I will not book a property with this management company again. Also, the neighbors, who are not extremely close, are quick to make a noise complaint. We made a fire one night down by the river in the fire pit on the property with our kids. We were back up in the cabin by 8:15 and in bed by 10, woke the next morning to a notice of a noise complaint. I understand being respectful of neighbors and I feel we definitely were. The neighbors don’t seem to like having a rental property there and complain very easily. Nice area and we will be back but not to this specific house
Commentaires de Gestion de l’hôtel
15 déc. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed your family getaway and appreciated the atmosphere and location near the river. However, we sincerely apologize for the issues you encountered during your stay. We understand how important amenities like the hot tub are to your experience, and we regret that it did not meet your expectations. We strive for clear communication, and it’s disappointing to hear that we fell short in this instance. Your feedback will be shared with our local team to improve our communication and service in the future.
Regarding the noise complaint, we appreciate your understanding of the need to be respectful to neighbors. We will look into this matter further to ensure that our guests can enjoy their stay without undue concern.
We value your input and hope you will consider giving us another chance in the future. Thank you again for your feedback, and we wish you all the best on your future travels.
par un voyageur
Serene
Publié le 19 sept. 2024 sur HomeAwayQuiet out of the way neighborhood. Comfy cabin, big dec/porch plus a porch overlooking the river. Just beautiful!
par un voyageur
Cozy Cottage
Publié le 20 août 2024 sur HomeAwayWe really enjoyed the river access and hot tub. The size of the cottage was very comfortable for our family. The road noise was loud at times but unavoidable due to the location.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par VrboOwner, Gestion de l’hôtel
Hi, Milota, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. We're glad to hear that the home suited your needs. The convenient location does also bring some added noise, and we apologize for any disruption this caused during your visit. We hope to have the opportunity to better impress you in the future!
par un voyageur
Publié le 10 août 2024 sur HomeAway
Commentaires de Gestion de l’hôtel
28 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback with us. Our goal is to continuously improve and provide the best possible experience for all of our guests, and your input is invaluable in helping us achieve that goal. If you would be open to discussing your feedback further, please feel free to reach out to us directly. Thanks again, we hope to have the opportunity to welcome you back and exceed your expectations in the future.
par un voyageur
Publié le 10 août 2024 sur HomeAway
par un voyageur
Great out of the way riverfront cabin
Publié le 9 juill. 2024 sur HomeAwayWe really enjoyed our stay. Be sure to bring what you need, because the closest store is in Silva. The information about GPS not being correct was not true. The grill needs new burners, but cooked brats just fine. There are loose deck boards and the steps to the hot tub need repairs. The hot tub was awesome! The place was very clean! Bring ice, too! The Wi-Fi information sent to use was not correct. The correct information was found in the house.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback, Tim. We are so glad that you had a wonderful time at our beautiful home. We appreciate you letting us know there is room for improvement, and we will pass your comments on to our local operations manager for consideration. We hope to have another chance to impress you in the future.
par un voyageur
Peaceful
Publié le 17 mai 2024 sur HomeAwayThe house was great. A great location. Easy access to the property. The area was very quiet and very peaceful. I would most definitely recommend this property.
par un voyageur
Riverfront cabin with hot tub
Publié le 3 avr. 2024 sur HomeAwayRough trip for our family. Hoping your family has a better stay.
Commentaires de Gestion de l’hôtel
18 avr. 2024 par VrboOwner, Gestion de l’hôtel
We sincerely apologize for the disappointment and frustrations that you have experienced during your stay with us. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if there are lapses during your stay.
par un voyageur
Nice weekend getaway
Publié le 28 déc. 2023 sur HomeAwayEnjoyed the house. Zero cell service but WiFi was good, cute house. Unfortunately, did not have time to use the hot tub, but we did check it out and it was clean and warm.
My only issue was the well water. It is stinky, but common for that area. Just take bottled water.
Commentaires de Gestion de l’hôtel
29 déc. 2023 par VrboOwner, Gestion de l’hôtel
Ashley, thank you for sharing your experience, we're pleased you enjoyed our home and had a nice getaway! That said, we apologize for the issues you encountered and we appreciate your feedback as an opportunity to improve. We enjoyed having you as our guest and we hope to host you again.
par un voyageur
Nice private spot on the river
Publié le 23 nov. 2023 sur HomeAwayLoved the private river access, gas fireplace, and close proximity to Cullowhee where we toured Western Carolina University.
