Note fondée sur 325 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,2 Service et personnel
2,8 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Alexandria
Publié le 16 nov. 2024
Nice property
Commentaires de Gestion de l’hôtel
3 déc. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Joseph, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Culpeper. I appreciate your kind review. That you had an amazing time during your stay with us makes us very happy, prompting your 5/5 score. Our main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. Our Red Roof team value your good comments and look forward to having you visit us again soon for another fantastic stay!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 15 sept. 2024 sur Hotels
I would not recommend this hotel that anyone. TV wasn't even working.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Marge,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CULPEPER. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that the broken Tv dampened your experience. Your satisfaction is important to Red Roof, so I am sorry for any inconvenience caused. Your comments have been shared with management in an effort to address your concern.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 10 sept. 2024 sur Expedia
My hotel room had at least 8 roaches. I asked for a different room, and they wouldn't give me one, so I had to leave and find somewhere else to stay.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Jason,I appreciate you sharing your feedback following your stay at the Red Roof Inn Culpeper. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time you're in the area. Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 25 août 2024 sur Hotels
Dirty, cockroaches, broken shower tub and hair dryer, outlets in room didn’t work. Tv remote didn’t work
Commentaires de Gestion de l’hôtel
28 août 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Katie,I appreciate you sharing your feedback following your stay at the RED ROOF INN CULPEPER. I was saddened to read that your stay fell short of your expectations due to the insects you reported, unclean room, broken tub and the other issues mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
An unexpected insect!
Publié le 16 août 2024 sur HotelsI picked up the phone and some kind of bug ran from it.
Commentaires de Gestion de l’hôtel
17 août 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at the Red Roof Inn Culpeper, Millard. It saddened us to read that your experience did not meet your expectations. You stated that the listed insect hindered your stay. In an effort to rectify this in a timely manner, I have shared your comments with the property. Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 26 juill. 2024 sur Expedia
They infested with roaches
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Alexus,Red Roof appreciate you sharing your feedback following your stay at the Red Roof Inn Culpeper. It's saddening to hear your stay fell short of your expectations due to the insects you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We hope that you will give us the opportunity to provide you with a better experience the next time you re in the area.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Susan, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Culpeper and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 18 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Burke, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Culpeper and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and we at Red Roof hope you’ll visit us again on your next trip!Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Dirty hotel
Publié le 14 juill. 2024 sur HotelsThis location has bedbugs and mold. DO NOT stay here!
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Culpeper. I am sorry that your experience did not meet your expectations. You stated that the listed pests and the discoloration mentioned hindered your stay. Any issue related to pest alerts is quickly addressed through the Pest Control company that we work with, as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. I wish you all the best with your stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 4 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Shawn, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Culpeper and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
