Note fondée sur 560 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Honolulu
Publié le 12 août 2024 sur Expedia
It was quiet but there was barely anything to do in the area. Mall was mostly empty...depressing.
Commentaires de Gestion de l’hôtel
14 août 2024 par General Manager, Gestion de l’hôtel
Dear Margaret,Thank you for your feedback. We understand that having limited options in the surrounding area can be disappointing. While we appreciate you mentioning the quiet ambiance, we apologize that your overall experience was impacted by the lack of local attractions. Your comments are valuable and will help us better understand our guests’ needs. We hope you will consider staying with us again here at Suburban Studios Lavale.
par un voyageur
Our get away!!!
Publié le 12 août 2024 sur HotelsWell the check in wasnt good. I didn't like how the man at the front desk asked me to get my husband's ID. I had mine and we have been married for 30 years! Why couldn't I use my ID? My husband was right in the car and he is handicaped. And the floor in room 308 was very dirty. I had to wear my shoes when we were there.We did like the room very much.
Commentaires de Gestion de l’hôtel
14 août 2024 par General Manager, Gestion de l’hôtel
Dear Richard, Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience during check-in and the cleanliness issue in your room. We appreciate your understanding and are addressing these concerns for future stays. We're glad to hear that you liked the room overall and hope to provide a more seamless experience on your next visit.
par un voyageur
Publié le 4 août 2024 sur Expedia
Said what I said already
Commentaires de Gestion de l’hôtel
7 août 2024 par General Manager, Gestion de l’hôtel
Dear LaQuonda, Thank you for sharing your experience with us earlier. Please know that our team is reflecting upon your feedback so that we can seize any opportunities for improvement. Guest satisfaction means everything to our team, and we are committed to ensuring a wonderful stay for every guest who walks through our doors. We look forward to welcoming you back for the seamless stay you are used to.
par un voyageur
Publié le 4 août 2024 sur Expedia
This is my go to spot when I travel but I noticed the ceiling in my bathroom was leaking due to water damage… room 219… I think management needs to properly have that fixed before it becomes a bigger issue…
Commentaires de Gestion de l’hôtel
7 août 2024 par General Manager, Gestion de l’hôtel
Dear LaQuonda,Thank you for your review. It's always a thrill to welcome back a valued guest, and we are honored to be your go-to hotel for the area. We appreciate you letting us know about the ceiling in the bathroom, as it's through valuable insights like yours that we can continue to improve and provide the exceptional experience that our guests deserve. We look forward to welcoming you back in the future for a seamless stay.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Only thing we would change is the smoke smell in our room. We don’t smoke and my husband has asthma. We didn’t enjoy breathing in smoke smell. We thought it would go away once we put ac on but it didn’t, we even tried breeze and nothing worked.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Corey,Thank you for choosing Suburban Studios Lavale and for sharing your review. We are disappointed to hear about the odor in your room and apologize for any inconvenience caused. Your input is valuable to us and we will address this issue with our housekeeping team to ensure it does not happen again. We hope to provide you with a better overall experience on your next visit.
par un voyageur
Publié le 19 juill. 2024 sur Hotels
par un voyageur
Publié le 11 juill. 2024 sur Expedia
Easy fast check in
Commentaires de Gestion de l’hôtel
12 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Paul,It was a pleasure hosting you at Suburban Studios Lavale! We're glad our check-in process went smoothly and that your stay was a pleasant one overall. Thank you for joining us, and we look forward to welcoming you back for another outstanding stay in the future.
par un voyageur
Publié le 30 juin 2024 sur Expedia
par un voyageur
Publié le 20 juin 2024 sur Expedia
Not the best.
Commentaires de Gestion de l’hôtel
23 juin 2024 par General Manager, Gestion de l’hôtel
Dear John,Thank you for taking the time to share your five-star rating. It was a pleasure having you stay with us at Suburban Studios Lavale, and if there is anything we can do to enhance your next visit, please let us know!
par un voyageur
Publié le 28 mai 2024 sur Expedia
Great location and overall value. Modest and clean.
No in-room coffee. Lobby coffee opens at 7AM. There are zero plates, utensils, dishsoap, etc. Take advantage of the nearby Walmart/Dollar Tree. There are no sidewalks here. Proprietors are a thoroughly lovely family.
Commentaires de Gestion de l’hôtel
31 mai 2024 par General Manager, Gestion de l’hôtel
Dear John,Thank you for choosing Suburban Studios Lavale and for taking a moment to provide your feedback. We are pleased you enjoyed our great location, overall value, and standard of cleanliness during your recent stay! In addition, we appreciate your suggestions to fellow travelers regarding the in-room amenities. It was a sincere pleasure to host you and we look forward to welcoming you back soon.
