Note fondée sur 563 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Nice room. Nicely remodeled. Older hotel but clean and comfortable!
Commentaires de Gestion de l’hôtel
30 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Kellie, Thank you for your feedback! We're delighted that you enjoyed our comfortable accommodations. We take pride in maintaining a welcoming space that blends modern updates with a touch of our hotel's character. We look forward to hosting you again at Suburban Studios Lavale soon!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Overall OK, 'suites' are always a bit different.. no carpet always a wood type floor. Strange fuzzy bedspreads and weird cooked food smell in room....but good A/C and good hot water for shower. Good location and reasonable price....
Commentaires de Gestion de l’hôtel
26 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Patricia,Thank you for your feedback. It's great that our convenient location and value worked in your favor, and it's also reassuring that the air conditioning and hot water met your needs. However, we apologize for any inconsistencies with the suite amenities. Rest assured, we will share your comments with our team as we continuously strive to make improvements for our guests. It was a pleasure having you here, and we hope to have another chance to go above and beyond for you in the future.
par un voyageur
Publié le 3 sept. 2024 sur Hotels
par un voyageur de Honolulu
Publié le 12 août 2024 sur Expedia
It was quiet but there was barely anything to do in the area. Mall was mostly empty...depressing.
Commentaires de Gestion de l’hôtel
14 août 2024 par General Manager, Gestion de l’hôtel
Dear Margaret,Thank you for your feedback. We understand that having limited options in the surrounding area can be disappointing. While we appreciate you mentioning the quiet ambiance, we apologize that your overall experience was impacted by the lack of local attractions. Your comments are valuable and will help us better understand our guests’ needs. We hope you will consider staying with us again here at Suburban Studios Lavale.
par un voyageur
Our get away!!!
Publié le 12 août 2024 sur HotelsWell the check in wasnt good. I didn't like how the man at the front desk asked me to get my husband's ID. I had mine and we have been married for 30 years! Why couldn't I use my ID? My husband was right in the car and he is handicaped. And the floor in room 308 was very dirty. I had to wear my shoes when we were there.We did like the room very much.
Commentaires de Gestion de l’hôtel
14 août 2024 par General Manager, Gestion de l’hôtel
Dear Richard, Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience during check-in and the cleanliness issue in your room. We appreciate your understanding and are addressing these concerns for future stays. We're glad to hear that you liked the room overall and hope to provide a more seamless experience on your next visit.
par un voyageur
Publié le 4 août 2024 sur Expedia
Said what I said already
Commentaires de Gestion de l’hôtel
7 août 2024 par General Manager, Gestion de l’hôtel
Dear LaQuonda, Thank you for sharing your experience with us earlier. Please know that our team is reflecting upon your feedback so that we can seize any opportunities for improvement. Guest satisfaction means everything to our team, and we are committed to ensuring a wonderful stay for every guest who walks through our doors. We look forward to welcoming you back for the seamless stay you are used to.
par un voyageur
Publié le 4 août 2024 sur Expedia
This is my go to spot when I travel but I noticed the ceiling in my bathroom was leaking due to water damage… room 219… I think management needs to properly have that fixed before it becomes a bigger issue…
Commentaires de Gestion de l’hôtel
7 août 2024 par General Manager, Gestion de l’hôtel
Dear LaQuonda,Thank you for your review. It's always a thrill to welcome back a valued guest, and we are honored to be your go-to hotel for the area. We appreciate you letting us know about the ceiling in the bathroom, as it's through valuable insights like yours that we can continue to improve and provide the exceptional experience that our guests deserve. We look forward to welcoming you back in the future for a seamless stay.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Only thing we would change is the smoke smell in our room. We don’t smoke and my husband has asthma. We didn’t enjoy breathing in smoke smell. We thought it would go away once we put ac on but it didn’t, we even tried breeze and nothing worked.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Corey,Thank you for choosing Suburban Studios Lavale and for sharing your review. We are disappointed to hear about the odor in your room and apologize for any inconvenience caused. Your input is valuable to us and we will address this issue with our housekeeping team to ensure it does not happen again. We hope to provide you with a better overall experience on your next visit.
par un voyageur
Publié le 19 juill. 2024 sur Hotels
par un voyageur
Publié le 11 juill. 2024 sur Expedia
Easy fast check in
Commentaires de Gestion de l’hôtel
12 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Paul,It was a pleasure hosting you at Suburban Studios Lavale! We're glad our check-in process went smoothly and that your stay was a pleasant one overall. Thank you for joining us, and we look forward to welcoming you back for another outstanding stay in the future.
