Note fondée sur 933 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 oct. 2022 sur Expedia
Chambre spatieuse.
Pas de salle de conditionnement
Commentaires de Gestion de l’hôtel
29 oct. 2022 par Area Hotel General Manager, Gestion de l’hôtel
Dear Michel,It was a pleasure hosting your recent stay at The Cupertino Hotel. Thank you for complimenting our spacious rooms. We value your comments regarding our fitness room and have taken note of it. We hope you choose us again the next time your travels bring you this way.Kind regards, Claudio Bono Area Hotel General Manager
par un voyageur
Publié le 20 avr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
30 avr. 2022 par Area Hotel General Manager, Gestion de l’hôtel
July, thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at The Cupertino Hotel and we look forward to welcoming you again soon.
Kind regards,
Claudio Bono
Area Hotel General Manager
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Pillowcase was stained or dirty. Carpet in hallway and in room were loose and dirty or stained.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Area Hotel General Manager, Gestion de l’hôtel
Dear Paul, We sincerely apologize for the housekeeping issues you encountered during your time with us and for the inconvenience this caused you. We will address your remarks with the appropriate individuals to ensure these are not repeated. Thank you for your patience, and we hope to have the pleasure of welcoming you again whenever your travels bring you back to the area. Kind regards, Claudio Bono Area Hotel General Manager
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Management, Gestion de l’hôtel
Dear Arthur, Thank you for the perfect rating. We are glad you had a wonderful time at The Cupertino Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Kind regards, Claudio Bono Area Hotel General Manager
par un voyageur
Publié le 16 sept. 2024 sur Expedia
One of the worst 3-4 star hotel that I ever stayed.
par un voyageur de Hermitage Tn
Publié le 16 sept. 2024 sur Expedia
The room was not clean and furniture was very old l , carpet dirty and the shower curtain in the bathroom was torn. I do not recommend especially for the price only good thing was the staff and how close it is to the mall
par un voyageur
Publié le 15 sept. 2024 sur Expedia
After a two hour commute, we dropped off our bags in the king suite room and my partner went to use our bathroom.
She came out disappointed and told me that an ant started crawling up her leg. She than told me she saw a good amount in the bathtub.
A quick glance within the bathroom there were a large group of ants in the bathtub walking around a previous guest hair strands along the walls and the shower handle.
While disgusted by the room’s conditions we were in a rush so we felt like we could deal with the issue later on in the night or we could switch rooms
Once we came back to the room after socializing with friends. (Coming back to the hotel around 11pm) We didn’t want to take a downgrade in room in terms of size so we took the effort to kill all the ants and clean up what we could. This effort took a good 20 minutes for us to become our own amateur exterminators.
We ate in the front room and then took a shower in the semi clean bathroom. Noticing the ants were still coming from either below the tub or under the ground.
We were disgusted but we did not want to complain.
What led to this post was when I was checking out, I showed the video of the ant colony and dirty tub to the check out host. The front desk didn’t really seem to care, just told me “I will tell house cleaning” then thanked me for my stay. Not really concerned about the Ant Farm.
This was my go to hotel when I visited the Sunnyvale/Hotel Area. Unsure if this will remain my stable hotel
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par GENERAL MANAGER, Gestion de l’hôtel
Dear Holly, Thank you for choosing The Cupertino Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Kind regards, Claudio Bono,Area Hotel General Manager
par un voyageur de Rocklin
Publié le 13 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Area Hotel General Manager, Gestion de l’hôtel
Dear Amandeep, We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us. Kind regards, Claudio Bono, Area Hotel General Manager
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Would definitely come back! Rooms are great
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Area Hotel General Manager, Gestion de l’hôtel
Dear Xavier, We are pleased you chose The Cupertino Hotel for your recent visit to the city. We are thrilled that you loved our hotel, and we will certainly share your compliments with our entire staff. It is always a joy to see our guests are excited about returning; we are looking forward to it. Kind regards, Claudio Bono, Area Hotel General Manager
