Ratings based on 14 Guest Reviews

Hear it directly from our travellers
2.8 out of 5
57% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
2.7 Room comfort
2.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
1 out of 5
by A traveller

Posted Aug. 4, 2018 on Hotels
We were refused entry!
1 out of 5
by A traveller from Washington

Posted Jul. 30, 2018 on Expedia
They didn’t have room for us, twice! We even went to them early to confirm our stay and they assured all was fine. They put us in hostels down the street and they were freezing!!!!
3 out of 5
by A traveller

Posted Sep. 12, 2018 on Hotels
Fenêtre et porte qui laisse passer le froid + pas de chauffage = nuit glaciale. Pas (ou vraiment trop peu) d’eau chaude. Bon emplacement par contre (10 min de la place d’arme, laverie à côté + supermarché).
1 out of 5
by A traveller

Posted Aug. 24, 2018 on Hotels
Service en dessous de nos attentes. Pas d’eau chaude. Confort moyen. Pas adapté a un couple
3 out of 5
by A traveller

This traveller left a rating score only Posted Aug. 18, 2018 on Hotels
2 out of 5
by A traveller

Posted Aug. 11, 2018 on Expedia
No tiene agua caliente, a la 10 se corta el agua general. La resepcion es hasta las 10 PM, por lo tanto si tenes la desgracia de llegar por la madrugada tenes que esperar hasta las 7 AM a que se dignen a abrirte, a menos que algún hospedado te escuche tocar y te abra (cosa que yo hice en 3 oportunidades). En mi estadía de 5 noches jamás hubo papel higiénico en los baños.
4 out of 5
by A traveller

This traveller left a rating score only Posted Aug. 3, 2018 on Hotels
1 out of 5
by A traveller

WORST SERVICE EVER

Posted Jul. 12, 2018 on Expedia
AVOID BOTH THIS PLACE AND HOSTEL ARCOPATA GUEST HOUSE (SAME OWNER) UNDER ALL CIRCUMSTANCES. To summarise it: we were not given the room we booked and the relocation took one full day. Pablo the owner looks at first to be a nice person but he is totally the opposite professionally speaking. We work in the tourist industry and we have never experienced such a terrible, careless and dishonest service. We strongly suggest everyone to avoid this place and Expedia to quit their collaboration. For those that will still decide to take their chances the room was standard, could be cleaner, the shower with no pressure and we had no water for several hours in the evening-night (excuse received is that they don't know the building yet being the new owners). The reception is loud with their music, the receptionist girls know nothing about transport and restaurants around. The breakfast poor compared to others we had in Peru, there is a lot of light coming in the room from the window with a thin curtain and the roof window with no curtain at all. They don't send taxis at the station. On the positive side just to give a full overview we received good info on the city, the night was silent fortunately and they kept our luggage for two nights that is why we wanted to come back, too bad they did not realise we will be back! Read more to have a clear overview.
3 out of 5
by A traveller from sao paulo

Posted Jul. 3, 2018 on Hotels
não havia os itens como toalha e secador de cabelo como está anunciado Dependendo do horário, o chuveiro não tinha água quente. De manhã cedo faltou água na torneira do banheiro
2 out of 5
by A traveller

sehr nettes Presonal, muffige Unterkunft

Posted Jun. 1, 2018 on Hotels
Das relativ kleine Zimmer muffelt, der Geruch ist unangenehm, ich weiß nicht ob es an den vergangenen Überschwemmungen liegt. Das Zimmer hat keine Fenster, so dass man in der Nacht nicht lüften kann. Man hat einen portablen Heizer wenn es kalt wird. Frühstück besteht aus einem Brötchen und Marmelade, Kaffe ohne Milch und einer Banane, also lieber gar keins. Besser im Supermarket um die Ecke günstig selbst einkaufen und in der Küche eigenes Frühstück zubereiten. Seife wurde auf Nachfrage in der Toilette/Bad ausgelegt. Wasser wird ab 22 Uhr komplett abgestellt, angeblich überall in Cusco wegen Überschwemmungen. Neben unserem Zimmer waren Gemeinschaftstoiletten-und Bäder, Rezeption und Aufenthaltsraum, so dass es bis spät in den Abend laut war. Lage ist sehr gut, 20 min zu Fuß ins Zentrum, Bushaltestelle vor der Tür. Sehr nettes Personal, 24h Rezeption. Check out bis 10 Uhr. Preis-Leistungsverhältnis mit 18 EUR/Nacht/Zimmer meiner Meinung nach nicht gut. Lieber eine teurere Unterkunft ohne Frühstück im Zentrum oder weiter weg für gleichen Preis buchen. Keine Buchempfehlung.
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