Note fondée sur 355 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 nov. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
12 nov. 2019 par Romy Diaz León - Hotel ManagerL, Gestion de l’hôtel
Dear: Gaetan
We thank you for taking the time to share your recent experience with us at Aranwa Cusco Boutique Hotel and the high score. We look forward to your return so you can explore more of our amazing city of Cusco! Thanks a lot for your preference. All the best, Romy Diaz León - Hotel ManagerL
par un voyageur
Publié le 1 août 2019 sur Hotels
Réservation de 2 chambres. L’hotel a upgradé une chambre afin de disposer de 2 chambres côte à côte. Nous avons apprécié.
Commentaires de Gestion de l’hôtel
2 août 2019 par Romy Diaz León , Gestion de l’hôtel
Dear Mrs. Jean-Pierre
Thank you so much for your outstanding, five star review. We really do appreciate our guests taking the time to leave us feedback, we are thrilled that you enjoyed your stay with us, and everything exceeded your expectations. Our staff is very commited with their work and the courtesy and kindness is reflected in the service you noticed
It has been our pleasure being your host and we are looking forward to welcome you again at the Aranwa Cusco Boutique Hotel in the near future. Thank you so much for your preference!.
My best wishes
Romy Diaz León - Hotel Manager
par un voyageur de Barraute
Publié le 1 févr. 2019 sur Expedia
Tres sympa et le prix de la nuit supiementaire on nous a fait le meme prix que expédia
Commentaires de Gestion de l’hôtel
4 févr. 2019 par Romy Diaz León - Hotel Manager , Gestion de l’hôtel
Dear Mrs. Anonymous
Thank you so much for your top score and preference.
We thank you for your recommendation to our future guests and look forward to welcome you back next time you travel to Cusco. Thank you so much for your preference.
par un voyageur
Publié le 26 sept. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2018 par Romy Diaz León - Gerente de Hotel, Gestion de l’hôtel
Dear Mrs. Brigite
Thank you so much for your preference and for your top score.
We thank you for your recommendation to our future guests and look forward to welcome you back next time you travel to Cusco. Thank you so much for your preference.
All the best,
Romy Diaz León - Hotel Manager
par un voyageur
Publié le 13 mai 2018 sur Hotels
Commentaires de Gestion de l’hôtel
13 mai 2018 par Romy Diaz León - Gerente de Hotel, Gestion de l’hôtel
Dear Mrs, Mr. Sagorje
Thanks for your positive score, we wait for you again, thank you for your preference.
All the best,
Romy Diaz León
Hotel Manager
Recommandé
pour Tout le mondepar un voyageur de Paris
Magnifique palais colonial au coeur de Cuzco
Publié le 12 mars 2016 sur Expedia
Pour : Confort et décoration.
Contre : Ne vois pas.
Emplacement : Quartier central, places, couvents, musée.
magnifique chambre meublée de mobilier ancien, lustres, miroirs, tres confortable. Personnel efficace et accueillant. Petits dejeuners délicieux pris dans un patio fleuri. Situation parfaite dans une rue tranquille à deux pas de la cathédrale.
Commentaires de Gestion de l’hôtel
14 mars 2016 par Romy, Gestion de l’hôtel
Dear Ms. Dominique
Thank you very much for making an effort to comment us on Tripadvisor, we appreciate it.
It is perfect to hear that your stay was fantastic and that you appreciate our staff, location and service. As we are proud of our staff, you can be sure that the entire staff will receive your compliments.
We are also really proud of our location and there is no doubt that you chose the best place.
We hope to have the opportunity to host you again soon!
Sincerely,
Romy Diaz León
Hotel Manager
par un voyageur
Publié le 21 sept. 2024 sur Expedia
This is a classy hotel right in the heart of the busy tourist area of Cusco. Highly recommend staying here.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Romy Díaz León - Hotel Manager, Gestion de l’hôtel
Dear: Randy Thank you for your time and review of your experience lived with us at Aranwa Cusco Boutique Hotel,We hope to have the honor of having your presence in a future opportunity and to be able to surprise you even more! Thanks for your preference.Sincerely, Romy Díaz León - Hotel Manager
par un voyageur
Beautiful hotel, but don’t stay in room 108
Publié le 21 sept. 2024 sur HotelsBeautiful hotel. Very clean!! Excellent staff. Luis one of the servers was amazing!! Very professional and friendly. He certainly made our stay wonderful. I would recommend for more lights in the bathroom and one of those magnifying mirrors. It makes it very hard for us ladies to apply make up with lack of lighting.
My only negative comment would be with my room (# 108) being next to the kitchen area and on the bottom floor. Since it shares a wall with the kitchen, it is very noisy. I was awaken every morning by 5:30 am with the staff preparing breakfast. I could also hear the guests coming in and leaving with their luggage rolling on the tile floor. After my first night of no sleep, I requested to have my room switched and they were not able to accommodate me due to being fully booked. So I was able to sleep an average of 4 hrs each night. They were not very apologetic! So if you stay there and get assigned this room, ask for another one before you go inside or you may be stuck listening to pots, cups and plates!!
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Romy Díaz León - Hotel Manager, Gestion de l’hôtel
Dear: Maria Thank you for taking the time to share your experience at Aranwa Cusco Boutique through this medium. We are very sorry that your experience was not entirely pleasant. Our most sincere apologies and it is important to mention that we are working on these points that you mentioned so that it does not happen again. We hope to have the pleasure of serving you on the next opportunity, providing you with the service that you deserve and that we are used to providing you. We wish you the best, Romy Díaz León - Hotel Manager
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Luxury hotel with lovely if a bit eclectic furnishings. Good breakfast.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Romy Díaz León - Hotel Manager, Gestion de l’hôtel
Dear: JamesThank you for your time and review of your experience lived with us at Aranwa Cusco Boutique Hotel,We hope to have the honor of having your presence in a future opportunity and to be able to surprise you even more! Thanks for your preference.Sincerely, Romy Díaz León - Hotel Manager
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Excelente
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Romy Díaz León - Hotel Manager, Gestion de l’hôtel
Dear: Dennis We want to thank you for your time invested with your highest score and preference. It was an honor to have your pleasant presence and we hope to have the honor again of having a visit to make your experience even more pleasant. Thank you for your preference, Best Regards, Romy Diaz León - Hotel Manager
