Ratings based on 84 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Fairfield
Posted Aug. 11, 2024 on Expedia
Close to the main square just 5 blocks
Comment from Hotel Management
Aug. 12, 2024 by Hoteles Hacienda, Hotel Management
Dear Alan,Thank you for your feedback, we appreciate it!Have a nice day.
by A traveller
Excelente Hotel
Posted Aug. 3, 2024 on HotelsExcelente el hotel, muy cómodo, la atención destacable, buen desayuno, y tienen servicio gratuito de lonchera si tienes que salir antes de las 6am a una excursión, un lugar para volver
Comment from Hotel Management
Aug. 5, 2024 by Hoteles Hacienda, Hotel Management
Estimada Angela,Muchas gracias por su feedback. Agradecemos su preferencias y estamos muy contentos de que haya estado a gusto en nuestras instalaciones.¡La esperemos pronto!
by A traveller
Posted Jul. 28, 2024 on Hotels
I was given the wrong room and told there was nothing they could do. No refund, no compensation of any kind.
Comment from Hotel Management
Jul. 30, 2024 by Hoteles Hacienda, Hotel Management
Buen día, esperamos nos pueda compartir su experiencia.
by A traveller
Posted Jul. 27, 2024 on Expedia
Comment from Hotel Management
Sep. 3, 2024 by Hoteles Hacienda, Hotel Management
Muchas gracias por su puntuación.
by A traveller
Posted Jul. 24, 2024 on Expedia
Un bello lugar para descansar muy cerca de la plaza de Armas del Cuzco. Estuvimos muy a gusto en este lugar.
Comment from Hotel Management
Aug. 5, 2024 by Hoteles Hacienda, Hotel Management
Muchas gracias por su puntuación. Estamos contentos de que haya podido disfrutar de nuestro servicios e instalaciones.Esperamos pueda regresar pronto!
by A traveller
Posted Jul. 13, 2024 on Expedia
We very much liked this hotel due to the excellent condition of the rooms. The staff was very helpful to us, as well. The breakfast was good too.
Comment from Hotel Management
Jul. 15, 2024 by Belissa Salas - Hoteles Hacienda, Hotel Management
Dear Ben,Thank you so much for your feedback. We really appreciate it. We are happy that you enjoyed your stay in our hotel. Effectively, our staff is very kind and helpful.We hope you can visit us again.Have a nice day!
by A traveller
Posted Jul. 5, 2024 on Expedia
The staff was amazing!!!! Rooms had no windows but it felt safe and clean! Staff was so helpful place was super cute! About a 10 min walk to the main plaza but a 5 min walk to San Pedro train station which we had to be there at 6 am. Would recommend and use again
Comment from Hotel Management
Jul. 5, 2024 by Hoteles Hacienda, Hotel Management
Thank you for your feedback. We are happy that you enjoyed your stay in our hotel.We hope you can come back again!
by A traveller
Posted Jul. 3, 2024 on Expedia
Comment from Hotel Management
Jul. 30, 2024 by Hoteles Hacienda, Hotel Management
Buen día, esperamos nos pueda compartir su experiencia.
by A traveller
Posted Jun. 26, 2024 on Expedia
Great service and very friendly
Comment from Hotel Management
Jun. 27, 2024 by Hoteles Hacienda, Hotel Management
Thank you so much for your feedback. Have a nice day!
by A traveller
Posted Jun. 17, 2024 on Expedia
The property is an old villa converted into a nice boutique hotel. Rooms are well provided with good bathrooms. The restaurant setting is also beautiful.
Only negative is that they don’t provide any drinking water with the room.
Comment from Hotel Management
Jun. 18, 2024 by Hoteles Hacienda, Hotel Management
Good morning,Thank you for your feedback. We appreciate it!We always be care of our guests recommendations and requests.Have a nice day,
