Avis Cuyahoga River Guest Studio

Guest was local stated his townhome was not done yet and needed a place. Booked and wanted to stay a day earlier claiming his computer defaulted and he forgot to book then extra day and this was all communicated in the Vrbo thread. He said he needed to arrive a day early. I made an exception and said he could have the night FREE since he was checking in before midnight and it’s the holidays in addition to this I explained to the guest that the day was actually blocked on our calendar and that we just put down new flooring. Putting down new flooring means the pictures needed to be updated because the tile and linoleum flooring were no longer there but new flooring. I explained that he could come but that I would need to come back the next day to finish the room by placing a few thing back where they were before removing everything and putting in the new floors. The BED is very soft and it’s a brand called Dream Cloud. Anyone who knows bedding knows the dream cloud brand is very soft and cozy for most consumers. Also on the mattress is a nice 3 inch new mattress topper to make this bed more comfortable. I would disagree with the guest making false claims that the bed was hard. The porch light was newly installed and there was a light on next to it 10 feet away that provided plenty of lighting. There is a nice sturdy new handrail on the steps installed a couple months ago. There are only 3 steps. When I arrived the next day he was not there and we do not go in units unless the Tenent is home and if we go in for any reason without Tenent home we post a proper notice not just a verbal. The first day the guest arrive he needed to borrow my personal iPhone charger. He arrived hours earlier then planed and then the agreement was for him to come get the keys and leave for a while and arrive before midnight. I needed that 2 hour window to complete the space by bringing in the futon and microwave and coffee maker. Once he got the keys he would not leave for those 2 hours needed The listing is clear on the space size and always has. There are two nice pillows both having covers. The one cover is a new line of soft material that zips so there is no loose end making it look better. There are always clean pillow covers. This guest did not stay a 2nd night but returned the 3rd day to tell me he was not going to stay and that someone broke in the unit and stole his new charger. He claimed someone tried to sell him drugs at the convenient store side walk.

Thank you for visiting the Falls by the River

Thank you for the review. Nice to be close to the freeway river and shops downtown.

Thank you so much for visiting The Falls.. I hope you enjoyed the time here. Guest who return can always benefit from special discounts. Have a wonderful summer:)

Hello. We are sorry you felt this way. We have never had a negative report like this..most guest love it. As far as the room being dark, we did paint the ceiling black a few yrs ago because of an artistic trend in home renovations. If you Google "Black Ceilings, you can get a better concept of the look that is popular. There are 4 lights in the space and we can always enhance brightness. We left brighter light bulbs in the drawer in case someone wanted a change in the dim lighting. There was an outside light we noticed you did not have on and well the location outside and the apartment buildings so not have lots of exterior lighting. I think we could update on the lights outside however the 24'7 Circkle K lightning across the street is SUPER BRIGHT and to bright for my comfort. I will take into consideration the light issue and update my profile to let guest know there are changeable lightning options to accommodate brightness preference. This neighborhood and these homes are 100 yr old houses. We appreciate your feed back. This is the 1st time we had a negative public review. I will update my listing. Thank you.