Note fondée sur 936 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,3 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 sept. 2024 sur Hotels
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Very nice place to stay. We booked for 4 nights and decided to stay another night. Mona at the front desk was always a great help and very cheerful, extremely professional.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
par un voyageur
Publié le 15 sept. 2024 sur Expedia
We were traveling 4 hours to this destination and were scheduled to stay Mon-Sat. Halfway in, around 7:00 pm, the hotel called and cancelled our reservation. Were told that since we booked 3rd party and they needed our room, we no longer had a reservation. The receptionist then told us "Have a great day" and hung up the phone. We had to find another reservation for the week, which wasn't easy and was quite costly. Have booked rooms many times over the years and did not know that once confirmed, the hotel could just cancel you. It was not a good experience!! Very frustrating!!
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Lori, Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the unexpected cancellation of your reservation. This is not reflective of our standards, and we understand the frustration of having your plans disrupted. We are addressing this issue with our team to ensure it does not happen again. Your feedback is valuable as we work to improve our service. We hope to have the opportunity to provide a better experience in the future. Sincerely,Hotel Management
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Omar, Thank you for your feedback. We’re pleased to hear that you had a good experience during your stay. Your satisfaction is important to us, and we strive to maintain high standards to ensure all our guests have a positive experience. We look forward to welcoming you back to Extended Stay America in the future and providing you with another great stay. Sincerely,Hotel Management
par un voyageur de Midway city
Publié le 14 sept. 2024 sur Expedia
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Requested a bottom floor. was not available. in hindsight it was a good idea as the hotel had many shady people there. The back parking lot had dozens of broken down cars. There was so much dog poop it wasn't even safe for my dog to relieve himself. But I still cleaned up after him. I had to clean my dogs paws every time we entered the room. There was a terrible odor by the elevators. Not safe to use at night.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Lena, Thank you for taking the time to review your stay with us. We are very disappointed to hear about the concerns with the cleanliness and that it impacted your overall experience. Our staff's top priority is to provide a clean, safe, and welcoming environment for all our guests, so we are genuinely sorry for not meeting your expectations during your visit. Your concerns will be addressed with our team. We hope you will give us another chance to show you the outstanding experience you deserve and that we are committed to providing.Sincerely,Hotel Management
par un voyageur
Publié le 12 sept. 2024 sur Hotels
par un voyageur
Publié le 12 sept. 2024 sur Expedia
The floors were sticky. Seen a cockroach in my room. Dog poop around the property.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jacob, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations regarding the cleanliness during your visit. Regarding insects, our pest control provider services our hotel on a routine basis. However, we will address this with them to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you should always expect from us.Sincerely,Hotel Management
par un voyageur
Publié le 10 sept. 2024 sur Expedia
EASY TO FIND AND MOVE ABOUT. ROOMS ARE CLEAN AND VARIOUS WAYS TO ACCESS. SOUND PROOFING IS PHENOMENAL .
