Note fondée sur 6 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,5 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 janv. 2024 sur Hotels
par un voyageur
Publié le 7 mai 2021 sur Expedia
This hotel is absolutely horrible!
It is incredibly overpriced, at the same rate as a Luxury Hotel, but they have service comparable to a Motel in Rural Alabama.
They don't have a restaurant, they have a cafeteria with a fixed menu. The portions are tiny (cheap) and I left each meal still feeling hungry.
They do not have internet in the Rooms.
They do not stock their minibar.
Half of the electrical outlets in each room do not work.
The entrance of each room is accessed through a back alley walkway so that the rooms feel like a Maids Quarters.
Each room is built out of cinderblocks and no insulation, so it is very cold at night.
The bathroom showers do not drain correctly so the bathroom will flood during a shower.
The rooms are not properly cleaned for new guests, and running your finger along surfaces yields a large amount of dust.
Criminally Overrated!
Commentaires de Gestion de l’hôtel
10 mai 2021 par Nicole (Marketing Manager), Gestion de l’hôtel
I am sorry to hear that we could not fulfill your expectations in us. We had offered a free upgrade to another room when you cancelled the remaining nights, but as I was informed by our staff, there was no complaint about the room, neither about the food. Without any problem we could have given you a bigger portion - we don't want anybody to leave the table hungry. But we also don't want to waste food. This is one reason why we have a small menu with a selection of daily changing seasonal dishes. I can assure you, our chef would have tried the best to prepare any other dish to your liking as long as the ingredients would be available.
par un voyageur de Toronto
Publié le 7 janv. 2020 sur Expedia
Lovely pool to relax by. Terrific staff and food.
Commentaires de Gestion de l’hôtel
10 janv. 2020 par Nicole U, Gestion de l’hôtel
Thank you! We are glad that you enjoyed your stay!
par un voyageur
One of the best!
Publié le 5 janv. 2020 sur HotelsThis was one of the best hotel experiences i have ever had! The staff was so welcoming and helpful. They even clean your hiking boots. I would come back just to stay here one more night.
Commentaires de Gestion de l’hôtel
7 janv. 2020 par Nicole, Gestion de l’hôtel
Thank you very much for your kind review! We would be very happy to welcome you back.
par un voyageur de London UK
Publié le 20 nov. 2018 sur Expedia
Lovely relaxing hotel - Woken by stunning birdsong, terrific views of the volcanoes, excellent food and great wine selection. I had wonderful service from the small & dedicated staff. They arranged a super guide (Honore) to take me gorilla trekking. Couldn’t fault the place!
Commentaires de Gestion de l’hôtel
29 nov. 2018 par Nicole (owner), Gestion de l’hôtel
Thank you so much for your kind review. We are very happy that you enjoyed your stay with us!
par un voyageur de London
Publié le 29 oct. 2018 sur Expedia
Lovely staff, nice pool and good food. We stayed in a deluxe room which was lovely and spacious. The rooms are a little dark but have a nice little terrace with two comfortable chairs. Nice touch to have a fridge/minibar and kettle with coffees and teas supplied. I had a massage which was excellent and the cleaning of the boots post trek and snack pack provided all were nice touches that added to our positive experience. Would definitely recommend staying here!
Commentaires de Gestion de l’hôtel
7 nov. 2018 par Nicole (Owner & Marketing Manager), Gestion de l’hôtel
Thanks a lot for your kind review!
