Ratings based on 372 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 24, 2024 on Expedia
Comment from Hotel Management
Jan. 31, 2024 by Franck Rodriguez, Hotel Management
Dear Chi Lon, Thank you for sparing your valuable time to share with us this awesome review. We do look forward to welcoming to back at Banyan Tree Lang Co in the near future should your travels ever bring you back to Central Vietnam. Best regards,Franck RodriguezArea General Manager
by A traveller from Ovar
Posted Jan. 21, 2024 on Expedia
The property truly shines amidst a backdrop of breathtaking nature, meticulously landscaped gardens, and a pristine beach. The staff exhibited exceptional promptness and friendliness throughout our stay. Celebrating my birthday there was made unforgettable by the thoughtful surprises they orchestrated during the day.
However, there were some notable lapses in attention to detail. Upon entering our villa, a strong damp odor greeted us, and the white wine served was barely chilled in all restaurants. The main bar, while elegantly designed, oddly featured a large screen playing Netflix at a volume reminiscent of a local pub, which seemed out of place for a luxury hotel. To add to the culinary letdowns, the expensive pizza at the Italian restaurant left much to be desired, falling below the quality of even frozen options found in local supermarkets. We raised our concerns, and the restaurant kindly removed it from our bill.
Perhaps the most puzzling experience was being charged for a flimsy cloth washbag containing hotel amenities like a toothbrush and haircomb. It left us wondering how such bags could be reused.
In conclusion, our stay was enjoyable, but it could have easily transitioned from great to exceptional had these seemingly small yet important details not detracted from the overall experience, especially given the premium price tag.
Comment from Hotel Management
Jan. 23, 2024 by Franck Rodriguez, Hotel Management
Dear Bruno, Thank you for letting us know your experience and taking the time to comment on your observations in such a detailed and constructive manner. We have taken well note all the mentioned above to ensure we learn from our mistake and make it in line with the Banyan Tree service culture that we are striving for. Once again, it was a great pleasure to have you with us and we hope this experience will not impair your trust in Banyan Tree and give us an opportunity of welcoming you back to show you our improvements. Best regards, Franck Rodriguez Area General Manager.
by A traveller
Posted Dec. 31, 2023 on Hotels
Comment from Hotel Management
Jan. 2, 2024 by Franck Rodriguez, Hotel Management
Dear Chioi,Thank you for sharing such amazing review on Banyan Tree Lăng Cô. We hope to welcome you back soon, for some more lifetime experiences!Best regards,Franck RodriguezArea General Manager
by A traveller
Posted Dec. 26, 2023 on Expedia
The place was one of the best resorts I have been to. The 3 bedroom villa had the best view. The service and attention to detail was excellent. In particular Bich took excellent care of us.
Comment from Hotel Management
Dec. 27, 2023 by Franck Rodriguez, Hotel Management
Dear Shane,Thank you for sharing such wonderful words on Banyan Tree Lang Co and your kind appreciation to our passionate staffs whose excellent services succeeded in gaining your impression. We hope to welcome you back to Banyan Tree Lang Co soon, for some more lifetime experiences.Best regards,Franck RodriguezArea General Manager.
by A traveller
Posted Dec. 21, 2023 on Expedia
Comment from Hotel Management
Dec. 22, 2023 by Franck Rodriguez, Hotel Management
Dear Chee Cheung, Thank you for your excellent review on the recent stay. We do look forward to welcoming to back at Banyan Tree Lang Co soon should your travels ever bring you back to Central Vietnam. Best regards,Franck RodriguezArea General Manager.
by A traveller
Posted Nov. 23, 2023 on Expedia
My wife and I fully enjoyed the stay here with the kind care of Phung who took good care of all our needs and request. A good sanctuary to relax. Love the Champagne breakfast to kick start our day.
Comment from Hotel Management
Nov. 30, 2023 by Franck Rodriguez, Hotel Management
Dear KAIJIE VICTOR,Thank you for your wonderful comment on the recent stay at Banyan Tree Lăng Cô. We are delighted to know that you experienced a pleasant stay with our hotel services.Hope to welcome you back for another memorable stay.Best regards,Franck RodriguezArea General Manager.
by A traveller from Crawley Down
Posted Nov. 3, 2023 on Expedia
Great service - fabulous accommodation (hill side villa pool with ocean view of the bay)
Comment from Hotel Management
Nov. 4, 2023 by Banyan Tree Lang Co, Hotel Management
Dear Martin, We are delighted that you stayed at Banyan Tree Lang Co recently and had some remarkable experiences with us. Thank you for sharing your experiences of your holidays, and hope to welcome you back soon. Best wishes,Franck RodriguezArea General Manager
by A traveller
Posted Nov. 1, 2023 on Hotels
Comment from Hotel Management
Nov. 4, 2023 by Banyan Tree Lang Co, Hotel Management
Dear Laurence, We are delighted that you stayed at Banyan Tree Lang Co recently and had some remarkable experiences with us. Thank you for sharing your experiences of your holidays, and hope to welcome you back soon. Best wishes,Franck RodriguezArea General Manager
by A traveller
Posted Oct. 15, 2023 on Hotels
Comment from Hotel Management
Oct. 19, 2023 by Banyan Tree Lang Co, Hotel Management
Dear Susan,Thank you so much for taking the time to share with us your wonderful feedback on your recent stay at Banyan Tree Lang Co. We are delighted to learn that you had a memorable stay with our hotel services. We hope to welcome you back in the near future, for another memorable stay. Best regards, Franck Rodriguez Area General Manager
by A traveller
Posted Aug. 3, 2023 on Expedia
Great stay
Comment from Hotel Management
Aug. 5, 2023 by Franck Rodriguez, Hotel Management
Dear Mamiko,Thank you for sparing your valuable time to share with us this excellent review.We do look forward to welcoming to back in the near future should your travels ever bring you back to Central Vietnam. Best regards,Franck RodriguezArea General Manager.
