Note fondée sur 155 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,1 Service et personnel
4,4 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 août 2024 sur Expedia
Personnel
Accès piscine et mer.
Commentaires de Gestion de l’hôtel
29 août 2024 par The Resort Management, Gestion de l’hôtel
Dear Frederic,We very much appreciate your feedback regarding your stay. It is always a pleasure to receive positive feedback. This feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services.It would be an honor to welcome you back again soon.Sincerely yours,The Resort Management
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par The Resort Management, Gestion de l’hôtel
Dear Eunjin,Thank you for taking the time to leave us a rating. We are thrilled to hear you had an amazing experience with our Citadines Pearl Hoi An. We're delighted that you enjoyed our convenient location and friendly, attentive team.We look forward to being your preferred hotel of choice again when you are back in Hoi An.Sincerely yours, The Resort Management
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par The Resort Management, Gestion de l’hôtel
Dear Aeyeong,We very much appreciate your feedback regarding your stay. It is always a pleasure to receive positive feedback. This feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services.It would be an honor to welcome you back again soon.Best regards,The Resort Management
par un voyageur
👍
Publié le 13 sept. 2024 sur Hotels이번 여행 중 가장 좋았습니다! 재방문의사 있음!
Commentaires de Gestion de l’hôtel
15 sept. 2024 par The Resort Management, Gestion de l’hôtel
Dear Our Valued Customer,Thank you very much for spending your precious time to write such a detailed feedback of your recent stay at the hotel. It is a pleasure to hear that you had an enjoyable time with us. Rest assured that at Citadines Pearl Hoi An, we will continue working hard to create incredible and memorable experiences for our guests. We look forward to welcoming you again soon at Hoi An. Best regards,The Resort Management
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2024 par The Resort Management, Gestion de l’hôtel
Dear Rajdeep,Thank you for taking the time to leave us a review. We are thrilled to hear you had an amazing experience with our Citadines Pearl Hoi An. We're delighted that you enjoyed our convenient location and friendly, attentive team.We look forward to being your preferred hotel of choice again when you are back in Hoi An.Sincerely yours, The Resort Management
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par The Resort Management, Gestion de l’hôtel
Dear Yun,Thank you for taking the time to leave us a rating. We are thrilled to hear you had an amazing experience with our Citadines Pearl Hoi An. We're delighted that you enjoyed our convenient location and friendly, attentive team.We look forward to being your preferred hotel of choice again when you are back in Hoi An.Sincerely yours,
par un voyageur
Publié le 21 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 août 2024 par The Resort Management, Gestion de l’hôtel
Dear Matthew,Thank you for taking the time to leave us a review. We are thrilled to hear you had an amazing experience with our Citadines Pearl Hoi An. We're delighted that you enjoyed our convenient location and friendly, attentive team.We look forward to being your preferred hotel of choice again when you are back in Hoi An.Sincerely yours, The Resort Management
par un voyageur
Publié le 21 août 2024 sur Expedia
I found it was a great place to relax by the pool and the room cleaning was fantastic and staff very friendly and would highly recommend it to my family and friends
Commentaires de Gestion de l’hôtel
22 août 2024 par The Resort Management, Gestion de l’hôtel
Dear Helen,Thank you for taking the time to leave us a review. We are thrilled to hear you had an amazing experience with our Citadines Pearl Hoi An. We're delighted that you enjoyed our convenient location and friendly, attentive team.We look forward to being your preferred hotel of choice again when you are back in Hoi An.Sincerely yours,
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par The Resort Management, Gestion de l’hôtel
Dear Rajdeep,We are delighted to have been your chosen hotel during your recent stay in Citadines Pearl Hoi An. It was truly a pleasure to serve you.We appreciate your business and value your honest feedback & ratings. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at the Citadines Pearl Hoi An and we hope you choose to create more memories with us whenever your travels bring you back to Hoi An.Best regards,
par un voyageur de Coomera
Publié le 18 août 2024 sur Expedia
Context of our review, we are full-time travellers, with 4 children under 6 years that stay in low budget hotels, Airbnb’s, all the way to 5 star.
Let’s start with saying, that this hotel experience to be honest was just weird and eerie.
Absolutely massive resort complex with retailers however all vacant and closed giving it an eerie feel.
The resort is right on the beach, which is amazing to be able to walk to straight from your room. The beach was nice and calm for swimming with kids and great for long walks into the sunset
The pool we always love a good pool was absolutely enormous, the downside. It always looked very cloudy and extremely hot so in 33° hot weather jumping into the pool felt like going from hot to hotter like a spa.
The resort would not allow food from outside, however hotel food was not great so that made it challenging for our family.
The breakfast is huge, but just horrible quality, the staff in the breakfast are also very cold feeling. There’s no warmth in engagement with them.
There’s a kids club, which wasn’t bad. There’s an outdoor play equipment also not bad.
Rooms have been recently renovated. We had glue seeping up from the wooden floors throughout our whole apartment onto our feet for the whole week which you can imagine we were sleeping with.
Housekeeping stuff on the other hand were, Ahn - she was fantastic.
Not sure we could recommend this hotel as there are too many other competitive hotels around
Commentaires de Gestion de l’hôtel
18 août 2024 par The Resort Management, Gestion de l’hôtel
Dear Ricky,At a very outset, please accept my sincerest apologies for certain challenges occurred during your stay that unfortunately turned the first time experience at our property to be not as satisfactory as it should have been.Indeed, I wish I could say thanks enough for your kindness in spending your precious time to give us such detailed feedback. For great customer service, I truly understand how important it is to have the follow-up action after each and every issue happens to our valued guests.While we have conducted a serious investigation for every matter you indicated to improve our service, I hope to get your kind understanding in this regard, it was definitely not the service quality we aim to deliver to our guests.Once again, I would like to send a very sincerely apology on behalf on The Management and would like to ask for your favor to let us have another opportunity to welcome you back in Citadines Pearl Hoi An where we can show you our improvement accordingly.Best Regards,The Resort Management
