Ratings based on 396 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 11, 2023 on Expedia
Very convenience to local shops. Service is excellent. Joy from reception was extremely helpful giving us recommendations for local foods, tours and a great taylor shop.
Comment from Hotel Management
Nov. 14, 2023 by Ms. Jane, Hotel Management
Dear Mr. Reuben, Thank you very much for choosing us for a memorable stay at the beautiful city. It was such an honor to read your feedback. We much appreciated your sentiment and hope to see you again in the not too distant future. Yours sincerely,
by A traveller
Posted Jun. 24, 2023 on Expedia
Clean, safe, convenient walking distance to Hội An old town.
I am very happy with the service. The receptionists , specifically the lead Joy Fom , are very knowledgeable, friendly and helpful .
Nice swimming pool , great continental breakfast. Last but not least, I love the bicycles that can be check out for free. I used the bicycle to get to the old town around 10:00am …if you want to shred some weight via perspiration :)
Highly recommend the hotel for staying at the hotel.
Comment from Hotel Management
Jun. 24, 2023 by Joy, Hotel Management
Dear Mr. Andrew,Thank you for choosing Hoi An Central Boutique Hotel & Spa as your address of choice while staying at the Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of our hotelSincerely,
by A traveller from FLUSHING
Posted Mar. 25, 2023 on Expedia
가성비 좋다고 추천한 분들 반성해야할 듯. 오래된 호텔이라 방에서 퀴퀴한 냄새가 나고, 샤워기나 욕조 파이프에서 물이 샘. 조식당 음식은 평균이하이고, 직원들은 아침인사나 자리안내도 없었음. 그래도 매번 팁을 두고 나왔는데 지금 생각해 보니 살짝 후회가 됨. 투숙객이 적어서인지 안방비치까지 셔틀버스 운행도 중단하고 있음. 대신 붐비지 않고 올드타운 중심가까지 걸을 수 있는 거리에 위치한 점은 좋았음.
Comment from Hotel Management
Mar. 30, 2023 by Joy, Hotel Management
Dear MIN, On behalf of the whole team of Hoi An Central Boutique Hotel & Spa I would like to thank you very much for taking the time to share your experience with us. We are regreted to hear about your experience and it makes us unhappy to know that you haven't enjoyed our services and facilities. Our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. These comments will help us with our continuing effort to improve the service quality. Hoping to have the chance to welcome you back soon. I wish you a very nice time. Best regards,
by A traveller
Posted Jan. 9, 2023 on Expedia
by A traveller
Great hotel, don’t hesitate booking this one!
Posted Feb. 13, 2020 on HotelsBeautiful boutique hotel minutes walk from all the action. Delicious buffet breakfast and super friendly staff. Joy in particular was just a ‘joy’. The rooms very comfortable and quiet. Would recommend!
Comment from Hotel Management
Feb. 14, 2020 by Joy Vo, Hotel Management
Dear Houghton,
It is thrilled to see your excellent review, well done and a great thank you!
Truly happy that you had an enjoyable time at Hoian Central Boutique Hotel & Spa and were happy with our friendly services. We are so happy that you really had a great memory with us and would like to come back for another stay here. The team and I are really happy to hear it and we would like to see and welcome you back again soon!
Best Regards,
Joy Vo
by A traveller
Posted Feb. 4, 2020 on Expedia
The property was clean. It was great to have a pool and a spa. It was a good walking distance from the centre. There was quite a lot of noise overnight from outside the room
Comment from Hotel Management
Feb. 7, 2020 by Joy Vo, Hotel Management
Dear writer,
Greetings from Hoian Central Boutique Hotel & Spa and wish you a nice day.
Thank you very much for choosing Hoian Central Boutique Hotel & Spa, your place of residence whilst travelling to Hoi An. We trust that you had a wonderful and enjoyable stay with us.
Best Regards,
Joy Vo
by A traveller
Posted Jan. 27, 2020 on Hotels
Good
Comment from Hotel Management
Jan. 31, 2020 by Joy, Hotel Management
Dear Thongvanh,
Greetings from Hoian Central Boutique Hotel & Spa and wish you a nice day. Thank you very much for choosing Hoian Central Boutique Hotel & Spa, your place of residence whilst travelling to Hoi An. We trust that you had a wonderful and enjoyable stay with us.
Best regards,
by A traveller from Brisbane
Posted Nov. 10, 2019 on Expedia
Pleasant helpful staff. Close to night markets and old town - 15 minutes stroll. Amazing buffet breakfast - pancakes, eggs, cakes, fruit, cereal etc.
Comment from Hotel Management
Nov. 21, 2019 by Joy Vo, Hotel Management
Dear writer,
Greetings from Hoian Central Boutique Hotel & Spa and wish you a nice day.
Thank you very much for choosing Hoian Central Boutique Hotel & Spa, your place of residence whilst travelling to Hoi An. We trust that you had a wonderful and enjoyable stay with us.
Best regards,
Joy Vo
by A traveller
Okay, not great
Posted Nov. 8, 2019 on HotelsThere are things I enjoyed and things that could be improved about this hotel.
The initial communication with the hotel was great; however, while the staff were attentive and kind, I felt that it was difficult to speak with them when I was there. I did believe that the staff did try their best to do what they can.
The hotel is about four years old, but it feels older. The walls were leaking during the heavy rain, which probably will mean that mold will grow later if they do not fix it. The room itself felt like it wasn't fully clean with dusty floors and soap stains on the shower glass. The location of the hotel is about 10 minutes from the old town. The hotel does have a private beach with a shuttle; however, the shuttle is so inconsistent that even the staff recommends to take a taxi back.
The hotel also felt like it was constantly advertising for its excursions, spas and gifts not just in the lobby, but with all the pamphlets in the room - that's fine that they want to show their other products but it felt constant. For a four star hotel, I believe that they could do better.
Comment from Hotel Management
Nov. 25, 2019 by Joy Vo, Hotel Management
Dear Andrew,
We are happy that you did enjoy such things with us and we appreciate on your compliment regarding great initial communication, attentive and kind staff and good location. Entire team tries our best to make guests enjoyed their stay.
It is extremely valuable and is assisting us to improve the quality of hotel service indeed thanks to your sharing. Your concerns on the hotel maintenance setting-up have been brought up to our management’s attention for any improvement needed to enhance our guest experience.
Thank you for sharing with us all your thoughts including your feeling of hotel design which our hotel follow general UNESCO Heritage, Hoi An Ancient Town, the “old- fashioned”.
We look forward to welcoming you back and being of service to you on many occasions to come. Should I be of any further assistance please do not hesitate to contact me directly via hotel email
Sincerely,
Joy Vo
by A traveller
Posted Oct. 26, 2019 on Expedia
Staff were very friendly here. Hotel was excellent to. The
only problem we encountered was the shower got very hot
out of nowhere and also the TV remote wouldn't work from
the bed (not much of an issue really).
I would stay here again. It's pretty close to everything you
would need and has shuttle busses and tour options eg bana
hills, marble mountain etc.
There wasn't many vegan options for breakfast though. We
just had fruit and baked beans on toast every morning
Comment from Hotel Management
Nov. 1, 2019 by Joy Vo, Hotel Management
Dear superveganman,
We are honoured to receive such a wonderful detailed review about your recent stay with us. It sounds like you enjoyed all aspects of your stay, especially the truly genuine hospitality from our staff, shuttle bus and some tour options.
Chef's team creating our 56+ item breakfast buffet, with Vietnamese delicacies and western favorites which included 10+ vegan buffet is salad, rice pancake, panket. We sincerely regret that there still some disadvantage exists regarding breakfast buffet especially is vegan person like you but we believe it would positively contribute to our hotel's future improvement. Thank you again for mentioning the issue with our remote. It was immediately shared with the concerned departments as further actions will be taken to rectify the issues.
We look forward to welcoming you again in hopefully the not so distant future, and making your next stay better than the last. I take this very seriously and would love to welcome you back for a better experience.
Best wishes from all the Hoian Central Boutique team
Best regards,
Joy Vo
