Note fondée sur 953 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Hilde de Châteauneuf du pape
Un Novotel haut de gamme
Publié le 8 déc. 2015 sur HotelsTrès bien. C'est un Novotel assez neuf et donc haut de gamme, assez luxueux pour le prix. Le personnel est extra.
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par caotin.nguyen, Gestion de l’hôtel
Dear Nam Cheol,Xin Chào,Thank you so much for your loyalty worldwide with us and for taking the time to share your experience with us. We deeply appreciate your kind words about our Novotel Danang Premier Han River, and we are thrilled to hear that you had a pleasant stay. At Novotel Danang Premier Han River, our goal is to always provide an outstanding service and our guests' satisfaction is our top priority. Therefore, we are delighted that we have achieved it in your stay. Thank you again for sharing the experience and we look forward to welcoming you back soon! Kind Regards, Tin NguyenFront Office Manager
par un voyageur
Publié le 1 oct. 2024 sur Hotels
It's my greed, but it's a place that Koreans use a lot, so I hope there's a Korean speaker at the front.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par caotin.nguyen, Gestion de l’hôtel
Dear KI HOON,Xin Chào,We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River. We are sorry to learn that your experience has not meet your expectation. Please kindly allow us to express our sincerest apologies for the inconvenience caused by the room facilities and our outlet operation hours.With regard to your feedback about reservation, please rest assured that our team and management have been informed and we will look at this in a greater detail to address the issue and prevent future occurrences.Thank you again for sharing experience, and it is our hope that we will possess the opportunity to better serve you in the future.Your Sincerely,Tin NguyenFront Office Manager
par un voyageur
Publié le 29 sept. 2024 sur Expedia
we were not advised about the pool closure during booking. at time time of check in on 16.09.2024, we were advised that the pool will be closed for one day. later the pool has been closed off until 03.10.3024. the hotel provided a shuttle service to danang resort which is 30 mins away and it was not at all convenient. we were unable to access the pool or take the shuttle bus to use the pool during our stay there. there was no notification from management about the closure. we found out when we took our little one to swimming in the evening.
We booked ourselves for breakfast buffet for 17.09.2024. we were asked for payment at the buffet entrance. we asked if it could be added to room as we were staying there for 9 nights but were denied and asked to clear the payment on the spot. didn’t quite feel like the 5 star service you would expect. The location is ok if you are there on business, but there are great resorts around my khe beach for holidaying tourists.
The room service and staff were great though.
Commentaires de Gestion de l’hôtel
1 nov. 2024 par caotin.nguyen, Gestion de l’hôtel
Dear Keerthi Sai,Xin Chào,Thank you so much for your loyalty worldwide with us as Accor All Platinum member.Thank you for your kind time to allow us to learn from your feedback in regard to your recent stay experience at our hotel. Your insights and concerns are duly noted for us toimprove further upon.I am very sorry about the way you were experiencing our hotel during your stay with us, especially the issue regarding to pool closing for maintenance and breakfast experience. I can imagine how you felt at that moment, especially when communication channels are difficult to establish. We have shared your feedback with the associates, as well as our leadership team general manager, and as a teachable moment, we have re-discussed our service standards and reviewed improvement opportunities in the service we provide. We value very much and hold in highest esteem our Accor live limitless as well as our guests' experience and we had taken pains to investigate and to review what occurred, I am confident that these necessary steps will ensure your experience will remain an isolated incident.Again, I deeply apologize that your stay with us was not up to your expectations. I hope for the opportunity for us to be of better service to you. I wished as well to have meet youduring your stay with us and discuss our shortcomings as you have highlighted.Best Regards,Tin NguyenFront Office Manager
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par caotin.nguyen, Gestion de l’hôtel
Dear Hiroya,Xin Chào,We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River. We are sorry to learn that your experience has not meet your expectation. Please kindly allow us to express our sincerest apologies for the inconvenience caused.It would be therefore highly appreciated if you could share with us in a more specific experience so that we could work further with our team for better improvement and enhance guest experience.With regard to your feedback, please rest assured that our team has been informed and we will look at this in a greater detail to address the issue and prevent future occurrences.Thank you again for sharing experience, and it is our hope that we will possess the opportunity to better serve you in the future.Your Sincerely,Tin NguyenFront Office Manager
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Inconvenient
Commentaires de Gestion de l’hôtel
28 sept. 2024 par caotin.nguyen, Gestion de l’hôtel
Dear Kim Phung,Xin Chào,We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River. We are sorry to learn that your experience has not meet your expectation. Please kindly allow us to express our sincerest apologies for the inconvenience caused.It would be therefore highly appreciated if you could share with us in a more specific experience so that we could work further with our team for better improvement and enhance guest experience.With regard to your feedback, please rest assured that our team has been informed and we will look at this in a greater detail to address the issue and prevent future occurrences.Thank you again for sharing experience, and it is our hope that we will possess the opportunity to better serve you in the future.Your Sincerely,Tin NguyenFront Office Manager
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par caotin.nguyen, Gestion de l’hôtel
Dear Hyuk,Xin Chào,Thank you so much for your loyalty worldwide with us and for taking the time to share your experience with us. We deeply appreciate your kind words about our Novotel Danang Premier Han River, and we are thrilled to hear that you had a pleasant stay. At Novotel Danang Premier Han River, our goal is to always provide an outstanding service and our guests' satisfaction is our top priority. Therefore, we are delighted that we have achieved it in your stay. Thank you again for sharing the experience and we look forward to welcoming you back soon! Kind Regards, Tin NguyenFront Office Manager
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par caotin.nguyen, Gestion de l’hôtel
Dear Hiroaki,Xin Chào,Thank you so much for your loyalty worldwide with us and for taking the time to share your experience with us. We deeply appreciate your kind words about our Novotel Danang Premier Han River, and we are thrilled to hear that you had a pleasant stay. At Novotel Danang Premier Han River, our goal is to always provide an outstanding service and our guests' satisfaction is our top priority. Therefore, we are delighted that we have achieved it in your stay. Thank you again for sharing the experience and we look forward to welcoming you back soon! Kind Regards, Tin NguyenFront Office Manager
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par caotin.nguyen, Gestion de l’hôtel
Dear Valued Guest,Xin Chào,We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River. We are sorry to learn that your experience has not meet your expectation. Please kindly allow us to express our sincerest apologies for the inconvenience caused.It would be therefore highly appreciated if you could share with us in a more specific experience so that we could work further with our team for better improvement and enhance guest experience.With regard to your feedback, please rest assured that our team has been informed and we will look at this in a greater detail to address the issue and prevent future occurrences.Thank you again for sharing experience, and it is our hope that we will possess the opportunity to better serve you in the future.Your Sincerely,Tin NguyenFront Office Manager
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par caotin.nguyen, Gestion de l’hôtel
Dear Jinhyun,Xin Chào,Thank you so much for your loyalty worldwide with us and for taking the time to share your experience with us. We deeply appreciate your kind words about our Novotel Danang Premier Han River, and we are thrilled to hear that you had a pleasant stay. At Novotel Danang Premier Han River, our goal is to always provide an outstanding service and our guests' satisfaction is our top priority. Therefore, we are delighted that we have achieved it in your stay. Thank you again for sharing the experience and we look forward to welcoming you back soon! Kind Regards, Tin NguyenFront Office Manager
