Note fondée sur 536 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par Amy Tran (Mrs.) - Guest Experience Manager, Gestion de l’hôtel
Xin chào Mr./Ms. Sungwoo, Thank you for taking the time to tell us about your experience at the Premier village Danang resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies and rest assured that we will discuss your feedbacks which were brought up with related department, review the current status in order to maintain the high standards that we strive to achieve. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With Premier regards, Amy Tran (Mrs.)- Guest Experience Manager
par un voyageur
Publié le 19 août 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
20 août 2024 par Amy Tran (Mrs.) - Guest Experience Manager, Gestion de l’hôtel
Xin chào Chi Ho,Premier Village Đà Nẵng chân thành cảm ơn anh chị đã dành thời gian chia sẻ về kỳ nghỉ tại khu nghỉ dưỡng. Chúng tôi vô cùng hạnh phúc khi biết rằng anh chị đã có thời gian nghỉ dưỡng tuyệt vời. Xin kính chúc anh chị thật nhiều sức khỏe và hi vọng lại được đón tiếp anh chị tại khu nghỉ dưỡng trong tương lai.Trân trọngMs. Chung Tran/Amy- Quản lý trải nghiệm khách hàng
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Amy Tran (Mrs.) - Guest Experience Manager, Gestion de l’hôtel
Xin chao,Thank you for the 10 points review!We value your feedback and look forward to your next visit to Premier Village Danang.With Premier regards,Amy Tran (Mrs.)-Guest Experience Manager
par un voyageur
Publié le 17 juill. 2024 sur Expedia
The beach and pool are amazing, though the pool is used for swimming lessons at peak hour which rather take over the use of the pool.
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Amy Tran (Mrs.) - Guest Experience Manager, Gestion de l’hôtel
Xin chào Neville,We appreciate your taking the time to tell us about your experience. Your feedback has been shared to the team for service improving. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Look forward to welcoming you and your family back in the not distant future.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.With Premier regards,Amy Tran (Mrs.)-Guest Experience Manager
par un voyageur de Maple tidge
Publié le 6 juill. 2024 sur Expedia
It was our second visit in Premier Village.
I was not sure what brought us back here But as soon as we arrived, We realized what it was.
It was just so convenient to communicate with the villa manager and all the inquiries and requirements were handled through the single channel which was very nice. The villa manager Kay was responsive and prompt. Buggy drivers were very friendly too.
However, the dining options and breakfast could be a lot more Improved.
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Amy Tran (Mrs.) - Guest Experience Manager, Gestion de l’hôtel
Xin chào Bonsun,At Accor, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us.I will share your comments to Kay as well as the whole team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.look forward to welcoming you and your family back in the not distant future.고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다.With Premier regards,Amy Tran (Mrs.)-Guest Experience Manager
par un voyageur
Publié le 14 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 juin 2024 par Amy Tran (Mrs.) - Guest Experience Manager, Gestion de l’hôtel
Xin chào Byoungho,Thank you very much for participating in the Premier Village Danang Resort - Managed by Accor. It's always nice to get good reviews from customers.Your feedback will be shared with all team members and will be a major boost to the morale of all executives and employees who continue to strive to provide a high level of service.Thank you again for letting me know how you feel and I hope to meet you with better service in the future.Premier regards,Amy Tran (Mrs.)-Guest Experience Manager
par un voyageur
Publié le 2 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 juin 2024 par Amy Tran (Mrs.)-Assistant Guest Experience Manager, Gestion de l’hôtel
Xin chào Jin Young,Thank you very much for participating in the Premier Village Danang Resort - Managed by Accor. It's always nice to get good reviews from customers.Your feedback will be shared with all team members and will be a major boost to the morale of all executives and employees who continue to strive to provide a high level of service.Thank you again for letting me know how you feel and I hope to meet you with better service in the future.Premier regards,Amy Tran (Mrs.)-Assistant Guest Experience Manager
par un voyageur
Publié le 19 mai 2024 sur Expedia
Wonderful stay.
Commentaires de Gestion de l’hôtel
20 mai 2024 par Amy Tran (Mrs.)-Assistant Guest Experience Manager, Gestion de l’hôtel
Xin chào Thomas,Thank you very much for participating in the Premier Village Danang Resort - Managed by Accor. It's always nice to get good reviews from customers.Your feedback will be shared with all team members and will be a major boost to the morale of all executives and employees who continue to strive to provide a high level of service.Thank you again for letting me know how you feel and I hope to meet you with better service in the future.Premier regards,Amy Tran (Mrs.)-Assistant Guest Experience Manager
par un voyageur
Publié le 8 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 mai 2024 par Amy Tran (Mrs.)-Assistant Guest Experience Manager, Gestion de l’hôtel
Xin chaof Mr. Jong Soo,Thank you for taking the time to tell us about your experience at the Premier Village Danang Resort - Managed by Accor. We are disheartened to learn that your stay at our resort did not live up to your expectations; please allow me to express my sincerest apologies.Please accept my apologies for the shortcoming. We truly hope you will give us the opportunity to welcome you again in a near future.With Premier regards,Amy Tran (Mrs.)-Assistant Guest Experience Manager
par un voyageur
Publié le 22 avr. 2024 sur Expedia
Amazing resort with great room condition, kind staff, great facilities.
Very nice and cozy private pool and large comfortable main pool.
Staffs were very kind from beginning, even before I arrived I was able to arrange everything from in-room BBQ and complimentary birthday cake.
Thank you Vivian for your help and kindness!
Cheers,
Commentaires de Gestion de l’hôtel
2 mai 2024 par Amy Tran (Mrs.)-Assistant Guest Experience Manager, Gestion de l’hôtel
Xin Chào Gihyun,Thank you so much for taking the time to leave a review of your recent stay at resort. We are delighted to see that you and your family had beautiful time with us. At Premier Village Danang Resort, we strive to provide pleasant stay for every guests. Please be assured that your comments have been shared with Vivian and the whole team. I am sure she will be happy to hear your kind words of recognition.We hope to have the opportunity to welcome you and your family again in the not distant future and do trust your stay with us will be both enjoyable and memorable than previous one.With Premier regards,Amy Tran (Mrs.)-Assistant Guest Experience Manager
