Note fondée sur 303 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 avr. 2024 par Silk Sense Team, Gestion de l’hôtel
Dear Mr. Roy,Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience at Silk Sense Resort. Our team works hard to provide top-notch service and create memorable stays for our guests, and we're delighted that we could exceed your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We can't wait to welcome you back for another wonderful stay!Warm regards,Silk Sense Team.
par un voyageur
Publié le 1 avr. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
3 avr. 2018 par General Manager at Silk Sense Hoi An River Resort, Gestion de l’hôtel
Dear Mathias,
Thank you so much for your rating. Silk Sense Family and I look forward to welcoming you back to Silk Sense Hoi An River Resort again soon.
Sincerely yours,
Tran Thai Do
par un voyageur
Publié le 29 mars 2018 sur Hotels
Commentaires de Gestion de l’hôtel
3 avr. 2018 par General Manager at Silk Sense Hoi An River Resort, Gestion de l’hôtel
Dear Mathias,
Thank you so much for your rating. Silk Sense Family and I look forward to welcoming you back to Silk Sense Hoi An River Resort again soon.
Sincerely yours,
Tran Thai Do
par un voyageur
Must stay if you are in Hoi An
Publié le 20 juill. 2024 sur HotelsI had a wonderful time here. Room was very comfortable and staff were very friendly and welcoming
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Feedback/ Silk Sense Hoi An River Resort, Gestion de l’hôtel
Dear Mr./ Ms. Sungjae,Thank you for your kind review and recommendation! We are thrilled to hear that you had a wonderful time at Silk Sense Hoi An River Resort.It’s great to know that you found your room very comfortable and our staff friendly and welcoming. Your positive feedback means a lot to us.We look forward to welcoming you back for another enjoyable stay.Best regards,Vien HaExecutive Assistant ManagerSilk Sense Hoi An River Resort
par un voyageur
Publié le 18 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Feedback/ Silk Sense Hoi An River Resort, Gestion de l’hôtel
Dear Mr./ Ms.SO YEON,Thank you for your perfect 10/10 rating! We are delighted to know that you had an excellent experience at Silk Sense Hoi An River Resort.We look forward to welcoming you back for another outstanding stay.Best regards,Vien HaExecutive Assistant Manager
par un voyageur
Publié le 17 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Feedback/ Silk Sense Hoi An River Resort, Gestion de l’hôtel
Dear A L,Thank you for your perfect 10/10 rating! We are thrilled to know that you had an excellent experience at Silk Sense Hoi An River Resort.We look forward to welcoming you back for another outstanding stay.Best regards,Vien HaExecutive Assistant Manager
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Such a lovely resort. Vu the man at reception who helped us with our bags, made our stay very personal by memorising our names.
The only downside of our stay was when a company held a gala at the hotel and all the attendees were very loud, obnoxious and rude. The loud music was blaring across the pool and then all the attendees flooded into the pool area and it became very busy. We saw attendees spitting and blowing their nose in the pool, which was quite unappealing. The hotel staff just watched on and did not calm the noise or behaviour. This was unfortunate as we planned to have a pool day which was unexpectedly ruined. In the future I think the hotel would benefit from informing their guests when such corporate events will be happening and they tend to take over the hotel and make facilities unusable for other guests.
Apart from that we had an amazing stay and would definitely recommend.
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Feedback/ Silk Sense Hoi An River Resort, Gestion de l’hôtel
Dear Nicky,Thank you for your thoughtful review and for choosing to stay at Silk Sense Hoi An River Resort. We are delighted to hear that you had an overall lovely stay and appreciated Vu's personal touch at reception.We sincerely apologize for the inconvenience caused by the corporate event during your stay. Your feedback regarding the noise, behavior of attendees, and the impact on the pool area is very important to us. We regret that this disrupted your planned pool day and affected your experience.We will certainly take your suggestions into account and strive to improve communication with our guests about such events in the future, as well as better managing the behavior of event attendees to ensure all guests have a pleasant stay.Despite this issue, we are glad to know that you still had an amazing stay and would recommend our resort. We look forward to welcoming you back and providing a better experience next time.Best regards,Vien HaExecutive Assistant Manager
par un voyageur
Publié le 10 juin 2024 sur Expedia
This a perfect place to stay when visiting Hoi An. the service was attentive, friendly and flexible. The location is quiet and peaceful. The pool was a delight to spend time in and around. athe restaurant was superb, professionally run and offered a diverse range of delicious vietnamese and non vietnamese meals. The breakfast included lots of different delights, with a good level of day to day variety. The shuttle to the old town made accessing the main attractions of Hoi An and all the restaurants easy. But one could always take a taxi, grab or even rent a scooter (highly recommended for those that have the coordination and courage). Would recommend this resort highly.
Commentaires de Gestion de l’hôtel
14 juin 2024 par Silk Sense Hoi An River Resort, Gestion de l’hôtel
Dear Mr./ Ms. Timur,Thank you for your outstanding review! We are thrilled to hear that you had a perfect stay at Silk Sense Hoi An River Resort.It's wonderful to know that you found our service attentive, friendly, and flexible, and that you enjoyed the quiet and peaceful location. We are delighted that you had a great time at the pool and that our restaurant impressed you with its diverse and delicious meals.We’re glad that you appreciated the variety in our breakfast offerings and found our shuttle service to the Old Town convenient. Your high recommendation means a lot to us.We look forward to welcoming you back for another fantastic stay.Best regards,Vien HaExecutive Assistant Manager
par un voyageur
Publié le 27 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 juin 2024 par Silk Sense Hoi An River Resort, Gestion de l’hôtel
Dear Ms./ Ms. DAEIL,Thank you for your 5-star rating! We are thrilled to hear that you had an excellent experience at Silk Sense Hoi An River Resort.Your positive feedback is greatly appreciated and motivates our team to continue delivering exceptional service. We are delighted that you enjoyed your stay and look forward to welcoming you back for another memorable visit.If there is anything we can do to make your next stay even better, please don’t hesitate to let us know.Best regards,Vien HaExecutive Assistant Manager
par un voyageur
Publié le 20 mai 2024 sur Expedia
The facilities were excellent, and the staff were polite and very helpful. This is a hotel I would like to come back to.
Commentaires de Gestion de l’hôtel
21 mai 2024 par Response from Silk Sense Hoi An River Resort, Gestion de l’hôtel
Dear noriyoshi,Thank you for your kind review! We are delighted to hear that you found our facilities excellent and our staff polite and helpful.It’s wonderful to know that you enjoyed your stay with us and that you would like to return. Your positive feedback is greatly appreciated and will be shared with our team.We look forward to welcoming you back to Silk Sense Hoi An River Resort for another fantastic stay.Best regards,Vien HaExecutive Assistant Manager
