Note fondée sur 150 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
A defaut
Publié le 3 janv. 2019 sur HotelsChambre ok, pas de choix au restaurant malgre une grande carte, decevant
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Lenox Hotel, Gestion de l’hôtel
Hi Ma'am! Thank you for your review. We are glad you had a pleasant stay. We look forward to your next visit!
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Lenox Hotel, Gestion de l’hôtel
Hi Ma'am! Thank you for your review. We are glad you had a pleasant stay. We look forward to your next visit!
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Lenox Hotel, Gestion de l’hôtel
Hi Sir! Thank you for your review. We are glad you had a pleasant stay. We look forward to your next visit!
par un voyageur de Baguio
Publié le 27 juill. 2024 sur Expedia
The rooms smelled like smoke, but overall it was ok
Commentaires de Gestion de l’hôtel
22 août 2024 par Lenox Hotel, Gestion de l’hôtel
Hi Leah Lyn! Thank you for taking the time to leave a review and for bringing the concern to our management's attention. Rest assured, we will address your concern properly. Thank you, and we look forward to serving you again.
par un voyageur
Publié le 11 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par Lenox Hotel, Gestion de l’hôtel
Hi Ma'am! Thank you for your review. We are glad you had a pleasant stay. We look forward to your next visit!
par un voyageur de Gardena
Publié le 25 juin 2024 sur Expedia
The staff and property were excellent
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Lenox Hotel Team, Gestion de l’hôtel
Hi Sir! Thank you for your taking time to leave a review. We are glad you had a pleasant stay. We look forward to your next visit!
par un voyageur
Publié le 24 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Lenox Hotel Team, Gestion de l’hôtel
Hi Ma'am! Thank you for your taking time to leave a review. We are glad you had a pleasant stay. We look forward to your next visit!
par un voyageur
Publié le 14 juin 2024 sur Expedia
Never been humiliated in a hotel before. I’ve been to so many 5 stars hotel but have no choice in Dagupan because the hotel is the only decent place my daughter and I can get for a couple of days. They should have been more organized staff and make sure that everything in the room is always the way is supposed to be. First and last time I would stay in this place. I would never recommend this place to anyone at all.
Commentaires de Gestion de l’hôtel
13 août 2024 par Lenox Hotel, Gestion de l’hôtel
Hi Ma'am,Thank you for sharing your feedback with us. We apologize that your stay with us was not up to your expectations.We want to assure you that we have a protocol in place to ensure that our housekeeping staff cleans the rooms thoroughly. Our housekeeping supervisor conducts a final inspection of the room amenities and setup before handing over the room to our guests. During this inspection, the supervisor takes videos of the room amenities and setup to ensure that everything is complete and in good condition.Upon checkout, there was a missing 1 towel in one of their rooms thats why we had to charge it to them.In addition, we require our guests to fill out a registration form upon check-in that includes terms and conditions. These states that any damaged and lost items will be charged accordingly.Thank you for choosing to stay with us and we apologize for the inconvenience.
par un voyageur
Publié le 11 mai 2024 sur Expedia
Good place
Commentaires de Gestion de l’hôtel
30 mai 2024 par Lenox Hotel Team, Gestion de l’hôtel
Hi Sir! Thank you for taking the time to leave a review. We are glad you had a pleasant stay and look forward to your next visit!
