Note fondée sur 919 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par sophie de france
bon sejour
Publié le 26 oct. 2014 sur HotelsHotel situé en peripherie de la ville .petit dej succint mais correct.personnel sympathique.chambre vaste avec la chance de posséder un micro ondes et un frigidaire. Parfait pour sejour familial .
par un voyageur
Publié le 25 nov. 2024
The Lady at the front desk was especially helpful and efficient at check in.
We were by the stairs and the others were not so concerned that they sounded like dump trucks going up and down all night.
The elevator was a little bit scary..... probably needs some maintainence.
The rooms were very clean. Smelled nice. Sheets were very clean. Plenty of towels.
Commentaires de Gestion de l’hôtel
13 déc. 2024 par M, Gestion de l’hôtel
Dear Tammy,Thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you found our front desk staff helpful and efficient during check-in. Providing a warm and smooth welcome is something we take great pride in. We are glad you found the rooms clean and comfortable, with fresh sheets and plenty of towels, and that you enjoyed the pleasant atmosphere in your accommodations. We regret to hear about the noise near the stairs and your experience with the elevator. Please know that your comments have been noted, and we will look into both concerns to ensure a more peaceful and secure experience for all our guests in the future. We appreciate your candid feedback, as it helps us improve. We hope to welcome you back on your next visit and provide an even better experience.Best Regards,Management Team
par un voyageur de Roanoke
Publié le 7 nov. 2024
I was pleasantly happy with the condition of this property. The room was very nice and the staff was pleasant.
Commentaires de Gestion de l’hôtel
22 nov. 2024 par M, Gestion de l’hôtel
Dear JANET,Thank you for your kind feedback! We're delighted to hear that you were pleased with the condition of our property and enjoyed your room. It's wonderful to know our staff contributed to your positive experience as well.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future! Safe travels!Best Regards,Management Team
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Front desk assistants were so very helpful. Great customer service goes a very long way now days.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par M, Gestion de l’hôtel
Dear Arrianna,It is extremely gratifying to see that your stay was satisfactory. Your appreciation of the staff is highly encouraging. This will surely motivate us to raise the service benchmark. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best Regards,Management Team
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Clean room, comfortable bed
Commentaires de Gestion de l’hôtel
16 oct. 2024 par M, Gestion de l’hôtel
Dear Cheri,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par M, Gestion de l’hôtel
Dear Linda,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
par un voyageur
Publié le 25 sept. 2024 sur Expedia
The staff were very nice and worked with us to meet our needs for accessible room with adjoining room. The rooms were clean and updated.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par M, Gestion de l’hôtel
Dear Cheryl,It is extremely gratifying to see that your stay was satisfactory. Your appreciation of the staff is highly encouraging. This will surely motivate us to raise the service benchmark. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best Regards,Management Team
par un voyageur de Hampton
Publié le 23 sept. 2024 sur Expedia
Everything is Great! However, turning into the parking lot can be a bit tricky at night. The TV reception/cable is bad and continuously buffers (badly)
Commentaires de Gestion de l’hôtel
27 sept. 2024 par M, Gestion de l’hôtel
Dear Gregory,Thank you for your positive feedback! We’re thrilled to hear that you’re enjoying your stay. We appreciate your comments about the parking lot access at night and will look into ways to improve visibility and signage. Additionally, we apologize for the issues with the TV reception. Our team is working to resolve this and ensure a better experience. Please let us know if we can assist you with anything else.Best Regards,Management Team
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Need more cleanings in the room
Commentaires de Gestion de l’hôtel
27 sept. 2024 par M, Gestion de l’hôtel
Dear Helen,Thank you for reaching out to us. We appreciate your feedback and are committed to ensuring your stay is comfortable and enjoyable. We sincerely apologize for the cleanliness issues you experienced in your room. This is not the standard we strive and we appreciate your feedback. Please let us know if there are specific areas you would like us to focus on. Thank you for choosing our hotel, and we look forward to improving your stay.Best Regards,Management Team
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par M, Gestion de l’hôtel
Dear Margaret,Thank you for your time and valuable review of your recent stay with us. We are thrilled and truly appreciate your support and trust. Your review motivates us and serves as a constant reminder of why we love what we do. We will continue to provide exceptional experiences to make every stay with us remarkable. We look forward to being your preferred choice for your stay in the future.Best Regards,Management Team
