Note fondée sur 65 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,1 Propreté de la chambre
2,1 Service et personnel
2,3 Confort de la chambre
1,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 juill. 2024 sur Expedia
By far my worst experience yet.
Commentaires de Gestion de l’hôtel
1 août 2024 par Barbara, Gestion de l’hôtel
Hello, Maria! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Barbara
par un voyageur
Publié le 8 juill. 2024 sur Expedia
They would not honor Expedia price and literally told me to get a refund. This place might as well be abandoned when I got there. They also would not answer the phone for expedient to verify that they could refund me. Zero Stars would not recommend.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Noah, Gestion de l’hôtel
We are really sorry to disappoint you, Tanya! We always try to provide the best of our services to delight our valued guests. We will share the feedback to improve it further. Regards, Noah
par un voyageur
Publié le 26 mai 2024 sur Expedia
The manager begged me not to stay cause it was so nasty.
Commentaires de Gestion de l’hôtel
5 juin 2024 par Amy, Gestion de l’hôtel
Apologies for the problems you had faced, Kirsten! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim
par un voyageur
Publié le 21 mars 2024 sur Expedia
Pictures online dont match the current look of the property at all.
Commentaires de Gestion de l’hôtel
20 mai 2024 par Tim, Gestion de l’hôtel
Hi, Aaron! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Tim
par un voyageur
Publié le 29 févr. 2024 sur Hotels
We checked into the hotel the parking lot was empty except for one car the property is definitely run down needs a lot of upgrades and maintenance
Commentaires de Gestion de l’hôtel
20 mai 2024 par Joe, Gestion de l’hôtel
Hi, Chery! Thanks for reaching out to us, we do regret the inconvenience caused. We will surely pass this feedback to the hotel to make sure your next experience is nothing less than amazing. Have a great day ahead :) Regards, Joe
par un voyageur
Bad customer service
Publié le 22 févr. 2024 sur HotelsWhen I first got there to check in, the guy was rude that checked me in. I was given two different deposit amounts, and it just seemed like the guy didn’t really want me to stay there. He was telling me about the policy and how they may keep my deposit if they think I did anything to the room. when I asked him to explain apart of the policy again, he told me he doesn’t have time to explain. How rude he was if I wasn’t so exhausted I would not have stayed. I was even scared to sleep there and get comfortable. The tub was falling apart the toilet had the black stuff in it. The dust in the room was very thick and the dead bugs were even filled with dust. The towels were so stained. They look like they had never been washed. at the end, I did get my deposit back because I didn’t touch anything. I even took my own trash out. the service made it the worst room ever.
Commentaires de Gestion de l’hôtel
2 mai 2024 par Ammy, Gestion de l’hôtel
Hi, we regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Noah.
par un voyageur
Publié le 3 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 mai 2024 par Ammy, Gestion de l’hôtel
Hi, Richard! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Noah.
par un voyageur
Publié le 26 nov. 2023
Commentaires de Gestion de l’hôtel
3 mai 2024 par Ammy, Gestion de l’hôtel
We appreciate your positive rating, Dalton! We take pride in providing our guests with a great experience. Regards, Tim.
par un voyageur
Publié le 11 sept. 2023 sur Expedia
Very bad experience ( everything )
Commentaires de Gestion de l’hôtel
3 mai 2024 par Ammy, Gestion de l’hôtel
Hi, Maria! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.
par un voyageur
Publié le 8 sept. 2023 sur Expedia
This place is garbage and a scam.the “owner” is a thief when I pulled up to check in he was outside with another guy in the shadows smoking. They’ll surprise you with $100 upon checkin and when I asked if he was going to check me in outside or…..? He gets an attitude and says “I don’t need your funky lil $100” and proceed to flash a wad of cash. I say “ umm.. okay I’m just trying to check in”. He takes my id and then proceeds to tell me the $100 has to be in cash and the rooms don’t look nothing like the pictures on the internet. He tells me to talk with Expedia as he turns me away…. He never answered the phone for them and refused to refund my money for the days that I didn’t stay there.
Commentaires de Gestion de l’hôtel
11 sept. 2023 par Eva, Gestion de l’hôtel
Hi, Jeremiah! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva
