Note fondée sur 74 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,0 Propreté de la chambre
2,1 Service et personnel
2,2 Confort de la chambre
1,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 nov. 2024 par Lisa, Gestion de l’hôtel
Thanks for taking out your valuable time to rate us, Manuel! We will work even harder to make your stay a memorable one :) Regards, Lisa
par un voyageur
Publié le 1 oct. 2024 sur Hotels
This is a run down hotel, nothing worked properly and it had bed bugs. I have never seen a hotel this bad.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant experience you had during your stay. We deeply regret the inconvenience caused by the condition of the hotel and the presence of bed bugs.
At OYO, we strive to provide our guests with a comfortable and enjoyable stay, and it's disheartening to learn that we fell short of your expectations. We take incidents like this very seriously and will investigate the matter to ensure such issues are not repeated in the future.
Please be assured that your feedback has been shared with the relevant team and necessary actions will be taken to address the concerns raised. Should you require any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
We hope to have the opportunity to serve you better in the future.
Best regards,
Team OYO
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your experience with us. We appreciate your feedback and apologize for any inconvenience caused.
At OYO Rooms, we always strive to provide the best possible service to our guests. We apologize if we fell short of your expectations regarding the cleanliness and amenities. Rest assured, we will investigate the issue and take appropriate steps to rectify it.
We would like to request more details about your stay so that we can address your concerns properly. Please share your booking details with us at guestsupport.na@oyorooms.com.
Thank you once again for your valuable feedback. We hope to have the opportunity to serve you better in the future.
Warm regards,
Team OYO
par un voyageur
Nasty manager
Publié le 28 sept. 2024 sur HotelsThis was the worst experience I have had at a hotel we were visiting due to the hurricane near Tallahassee florida got to the hotel not pet friendly and the manager was just nasty and walked away after I was trying to get my room key left me standing in the rain then another guy had to call him just a terrible person and place if anyone is reading this don't spend your money here go somewhere else or sleep in ur car me ajd my family and disabled dad drove 2 hours to enterprise Alabama because he was nasty and I feel he was racist . Just nasty even when I showed him the hotels post as it being pet friendly there he said we don't have anymore pet friendly rooms now leave my property and mumbled something like racial slur then waked in the back room.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
For starters, the pictures do not depict the actual room you will stay in. Its nowhere near close. The fridge never worked, and wires were exposed. The AC didnt work at first but after they fixed it, it worked great thats the only good thing about it. It was a little sketchy so we bought blankets and laid on topnof the actual covers.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your valuable feedback with us. We apologize for the inconvenience faced during your stay. We assure you that the concerns raised will be taken up with our team to ensure a better experience for our guests in the future. If there is anything else we can do to assist you, please reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
par un voyageur
Publié le 27 sept. 2024 sur Expedia
I’m telling you, DO NOT stay here. It was the dirtiest place I’ve ever stayed in, I would have left but honestly had no where to go during a mandatory evacuation due to weather in my town. Soiled sheets, bed pillows, broken lights, outlets, sink faucet cracked, MOLD! Bugs…dirty, dirty, dirty.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
We sincerely apologize for the inconvenience caused during your stay. We understand your frustration with the cleanliness and maintenance issues you encountered. This is not the experience we aim to provide our guests. Please be assured, we have shared your feedback with the concerned team to ensure immediate action and prevent such incidents in the future. If there's anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm Regards,
Team OYO
par un voyageur
Publié le 27 sept. 2024 sur Expedia
I have stayed in hotels for 42 years, this is the most nastiest, unstable environment I have ever seen!! This the worst hotel I have ever stayed in not to meantion I have also been asst. manager of a hotel. When I walked in the room I completely fell through the floor!! Rm 136 it was disgusting and I did not get what I had reservations for!! I could go on but apperently nothing is being done because I have read and watched guest complain about these situations!!! Do better
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your feedback with us. We apologize for the unpleasant experience you had during your stay at our hotel. This is definitely not the kind of service we strive to deliver.
We understand your frustration and concern regarding the condition of the room you were allocated. We assure you that our team is taking immediate action to address this issue and ensure that such incidents are not repeated in the future.
We value your loyalty as someone who has stayed in hotels for 42 years, and we apologize for falling short of your expectations. We would appreciate it if you could provide us with more details regarding your reservation so that we can investigate the matter further.
Please feel free to reach out to us at guestsupport.na@oyorooms.com for any further assistance. We are here to resolve your concerns and make your future experiences at OYO a pleasant one.
Thank you for bringing this to our attention, and we hope to have another opportunity to serve you better in the future.
Warm regards,
Team OYO
par un voyageur
Publié le 27 sept. 2024 sur Expedia
No employees on property to check in
par un voyageur
Publié le 3 sept. 2024 sur Hotels
par un voyageur
Publié le 24 juill. 2024 sur Expedia
By far my worst experience yet.
Commentaires de Gestion de l’hôtel
1 août 2024 par Barbara, Gestion de l’hôtel
Hello, Maria! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Barbara
