Note fondée sur 514 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de ARLINGTON
Publié le 24 déc. 2024
Commentaires de Gestion de l’hôtel
30 déc. 2024 par Jennifer Flores, Gestion de l’hôtel
Dear Kristin, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience with us did not meet your expectations. Your satisfaction is very important to us, and I deeply regret any issues that contributed to your disappointment.If you’re willing, I’d appreciate the opportunity to learn more about what went wrong during your stay so we can address the concerns and make improvements. Please don’t hesitate to reach out.
par un voyageur
Publié le 12 déc. 2024
Commentaires de Gestion de l’hôtel
12 déc. 2024 par Jennifer Flores , Gestion de l’hôtel
David, Thank you so much for your wonderful review! We’re thrilled to hear that you had an excellent experience with us and rated your stay a perfect 5/5. Your satisfaction means the world to our team, and it’s always rewarding to know we’re meeting our guests’ expectations.If there’s anything specific you’d like to share about what made your stay special or how we can make your next visit even better, we’d love to hear from you. We hope to welcome you back soon!
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Jennifer Flores, Gestion de l’hôtel
Sterling,Thank you for your perfect 10/10 review! We're delighted that you had such a wonderful experience with us. Your feedback means the world to our team, and we look forward to welcoming you back for another exceptional stay!Safe travels, and see you soon!
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Jennifer Flores , Gestion de l’hôtel
Dear Esmeralda,Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet your expectations. We strive to provide the best service possible, and your input is important to us. Could you please provide more details about what went wrong during your stay? This will help us address the issues and improve for future guests. We hope to have the opportunity to make things right for you in the future.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
We were not asked before being given a handicapped accessible room which placed us close to the office, the kitchen and the laundry -- an area that became noisy at around 6 am. We stay at this property about twice a year a d it is usually better.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Jennifer Flores, Gestion de l’hôtel
Dear Cathy,Thank you for your feedback and for being a loyal guest. We sincerely apologize for the inconvenience of being placed in a room that didn’t meet your expectations. We always aim to provide our guests with a comfortable and quiet experience, and we're sorry that noise disrupted your stay.For future visits, please feel free to let us know your room preferences, and we'll do our best to accommodate them. We appreciate your continued trust in us and look forward to making your next stay the excellent experience you’ve come to expect.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
par un voyageur de Pipe Creek
Publié le 4 sept. 2024 sur Expedia
Everything was great
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Jennifer Flores , Gestion de l’hôtel
Dear Stephen,Thank you for the fantastic 5/5 rating! We're delighted to know that your experience with us met your expectations. Your satisfaction is our top priority, and we truly appreciate your feedback. We hope to welcome you back for another great stay in the future!
par un voyageur
Publié le 28 août 2024 sur Expedia
Very clean, reasonably priced and newly updated!! Would stay again !
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Jennifer Flores , Gestion de l’hôtel
Dear Kimberly, Thank you for the fantastic 5/5 rating! We're delighted to know that your experience with us met your expectations. Your satisfaction is our top priority, and we truly appreciate your feedback. We hope to welcome you back for another great stay in the future!
par un voyageur
Publié le 15 août 2024 sur Expedia
The sheets were stained(not washed), and there was hair in the bed in between the sheets. I killed 2 flies and a spider in my bed. There was a loud clicking noise in the bathroom all night. The room had a terrible odor. Not a good experience.
Commentaires de Gestion de l’hôtel
26 août 2024 par Jennifer Flores , Gestion de l’hôtel
Shileen,I am deeply sorry to hear about the issues you encountered during your stay. This is not the level of cleanliness or comfort we strive to provide, and I apologize for the inconvenience you experienced.Please know that we are addressing these concerns immediately to ensure this does not happen again. Thank you for bringing this to our attention, and I hope we can regain your trust in the future.
par un voyageur
Publié le 15 août 2024 sur Expedia
Clean and convenient. Friendly staff
Commentaires de Gestion de l’hôtel
26 août 2024 par Jennifer Flores , Gestion de l’hôtel
Karyn,Thank you for your kind review! We're thrilled to hear you found our hotel clean, convenient, and our staff friendly. Your feedback is much appreciated, and we hope to welcome you back soon for another great stay!
