Note fondée sur 57 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,7 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
很好的酒店
Publié le 11 août 2024 sur Hotels很棒的酒店，很適合家庭旅遊。唯一缺點是我住的房間洗手間天花滴水，加上坐廁板很幼，不舒服
Commentaires de Gestion de l’hôtel
13 août 2024 par 酒店员工, Gestion de l’hôtel
尊敬的宾客您好，感谢您选择入住大理实力希尔顿酒店并且对于酒店住宿服务给予了良好的评价。我们很高兴您喜欢我们温馨舒适、友好诚挚的服务，我们所有希尔顿的员工都对提供卓越的服务充满了热忱。希望您能继续支持，我们会继续努力为您带来更优质的服务体验，您的支持是我们进步的动力，希望不久之后能与您再次相遇，祝您旅途顺利，生活愉快！
par un voyageur de Upland
Publié le 11 juill. 2024 sur Expedia
The location and facility are good. BUT front desk staff Lucky LI (Xiaoting Li)’s service was terrible, I was shocked and I never met such a case. My train departs at 4pm so I requested 2 pm check out which was approved after I talked with room service line, my 4 years daughter stayed with me and my 70 aged parents stayed in another room, we all booked executive sea view rooms for better service. BUT when we come back a little bit after 12 pm we can not open the doors for both rooms so I had to walk to front desk to validate the key, unfortunately after I tried again after validation, the door still couldn’t be opened. We were too tired so we requested to send a staff to help to open, but nothing happened after we waited for a while, then I had to call again to ask the front desk to open for us, due to we tried 3 times already, finally after half an hour waiting outside, we were able to enter into two executive rooms we booked. In addition, before 2pm we received a call front front desk to push us to check out quickly. I can not bear it due to the I am traveling with my 4 years daughter and aged parents, it disturbed all my day. I wish the hotel could understand how bad I feel after I met such a service, especially with my daughter and aged parents waited long time for opening the door.
Commentaires de Gestion de l’hôtel
12 juill. 2024 par 酒店员工, Gestion de l’hôtel
Dear Guest, Thank you for your review of your recent experience at Hilton Dali Resort & Spa. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our hotel guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in Dali, you’ll visit us again and experience a higher level of customer service. Thank you again for your comments.
par un voyageur
Publié le 2 juin 2024 sur Expedia
I had such a great time staying at this resort! You get both mountain (Cang Shan) and water view (Er Hai).
Commentaires de Gestion de l’hôtel
4 juin 2024 par 酒店员工, Gestion de l’hôtel
Dear Guest, Thanks for choosing stay at Hiton Dali Resort & Spa. Your comments about your stay at our hotel made me smile. We know it’s the little things that make your stay more comfortable along with our great location. Hope to see you again soon.
par un voyageur
Publié le 9 mai 2024 sur Expedia
great view and large room.
Commentaires de Gestion de l’hôtel
11 mai 2024 par 酒店员工, Gestion de l’hôtel
Dear Guest, Your comments about your stay at Hilton Dali Resort & Spa made me smile. We know it’s the little things that make your stay more comfortable along with our great view and service. Hope to see you again soon.
par un voyageur
Publié le 8 mai 2024 sur Expedia
This is a nice and big hotel. Staff is friendly. The Chinese restaurant as well as the breakfast buffet is very good. I would consider staying here again.
Commentaires de Gestion de l’hôtel
9 mai 2024 par 酒店员工, Gestion de l’hôtel
Dear Guest, Thanks for staying with us at Hilton Dali Resort & Spa. I’m happy to hear that you enjoyed your stay and our staff was helpful! I’ll be sure to share your comments with them. See you soon.
par un voyageur
Publié le 8 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 avr. 2024 par 酒店员工, Gestion de l’hôtel
感谢您就入住大理实力希尔顿酒店的住宿体验分享您的反馈。我们很抱歉未能提供您期望在店体验到的高品质服务。我们十分重视您反馈的意见，并努力为每一位宾客提供完美的服务。我们将在今后的运营中加强检查，避免类似情况再次发生。若您再次来访大理，我诚挚邀请您再次入住我们酒店，让我们为您展示我们所承诺的宾至如归、敬业周到的服务。再次对给您带来的不便，表示诚挚的歉意。
par un voyageur
Disappointing and not worth the price
Publié le 6 mai 2023 sur HotelsFor the big amount of money we have paid for the stay we are very disappointed. Your hotel is not in good order and no maintenance is done since it was built. The jacuzzi didn’t work, the kids club is dirty and many things are broken. Mini golf not working, air condition in the room not working. No one spoke a word English despite this is supposed to be a 5 star international hotel.
Commentaires de Gestion de l’hôtel
9 août 2023 par 酒店管理部门, Gestion de l’hôtel
Dear Guest, We sincerely apologize for your unfortunate experience during your stay at Hilton Dali Resort & Spa. Thank you for letting us know about the situation quickly. We have followed up with our operation department to help us avoid this situation in the future. If we can help in any way, please let us know. Thank you.
par un voyageur
Publié le 24 août 2022 sur Expedia
X
Commentaires de Gestion de l’hôtel
9 août 2023 par 酒店管理部门, Gestion de l’hôtel
感谢您的评分，我们会继续努力，期待您的再次入住。
par un voyageur
Publié le 19 oct. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
26 oct. 2020 par Yvonne, Gestion de l’hôtel
Thank you for your kind review of Hilton Dali Resort & Spa. We hope to see you again soon.
par un voyageur
Nice experiences
Publié le 22 août 2020 sur HotelsSend me message about my lost goods after checked out and left. Nice feeling everywhere in the details .
Commentaires de Gestion de l’hôtel
9 sept. 2020 par Yvonne, Gestion de l’hôtel
Thank you for your kind review of Hilton Dali Resort&Spa. We are pleased to hear you enjoyed your stay with us. We hope to see you again soon.
