Note fondée sur 907 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 déc. 2024
Amazing clean and staff was friendly
Commentaires de Gestion de l’hôtel
14 déc. 2024 par Customer Service, Gestion de l’hôtel
Krisandra, we’re thrilled you enjoyed your stay at Aloft Las Colinas. It's wonderful to hear that you found everything clean and everyone friendly. We hope to welcome you back soon!
par un voyageur de El Paso
Publié le 6 oct. 2024 sur Expedia
There were hairs over the sink, shower and even inside the mini fridge. Gross. The sink was clogged. There were only three towels and one toilet paper in the room even though there were four people staying. Since housekeeping wasn't done daily,I had to request at front desk.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Customer Service, Gestion de l’hôtel
Vanessa, thank you for sharing your feedback. The hotel team is committed to providing a clean and comfortable experience for our guests, and it's concerning to hear about your experience. The team aims to exceed guest expectations by promptly addressing any requests made during their stay. Your insights are valuable for our continued efforts to enhance guest satisfaction.
par un voyageur de PFLUGERVILLE
Publié le 6 oct. 2024 sur Expedia
Very good. Different
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Customer Service, Gestion de l’hôtel
Felix, it’s wonderful to hear you had a great time at Aloft Las Colinas. Our team is thrilled to have made your stay enjoyable and unique. We're looking forward to welcoming you back!
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Enjoyed my stay
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Customer Service, Gestion de l’hôtel
Nikkia, we're thrilled you enjoyed your stay at Aloft Las Colinas. Knowing you rated us positively delights us and reinforces our passion for creating memorable stays. Thank you for choosing us, and we hope to welcome you back soon.
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Customer Service, Gestion de l’hôtel
Matthew, thank you for choosing to stay with us at Aloft Las Colinas. We're glad to know you had a pleasant experience and appreciate your feedback. We hope to welcome you back in the future.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
If i could give this hotel a higher rating than 5 stars, i would. Best hotel I have been at. The room was small but it was comfortable and clean. It was also in a nice area, had to only drive about 10-15 minutes from places we wanted to visit. The customer service was also excellent. They accommodate to our needs instantly and were pleasant. After a 16hr drive all we wanted to do was rest and relax, this hotel was perfect for exactly that. Overall, loved this hotel and will be coming back.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Customer Service, Gestion de l’hôtel
Nicole, we’re delighted you loved your experience at Aloft Las Colinas. It's great to know you found comfort and convenience after a long drive and appreciated our team's attentive service. We're looking forward to welcoming you back for another fantastic stay.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Customer Service, Gestion de l’hôtel
Darrick, thank you for staying with us at Aloft Las Colinas. We're thrilled you had an enjoyable experience and look forward to your next visit.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Upon check in our request for connecting rooms wasn’t honored but the desk agent was able to get us on the same floor. 315 was okay (the panel to the key lock came off in our hand when we left the room), 325 however had several pieces of trash including a battery and a tampon), the ac appeared to be struggling to keep cool and there was no remote. The desk agent moved us to a room on a different floor, 208. The television remote was not working, the telephone continuously beeped through out the night. I got up several times to mess with it but after 30 minutes or so it would start beeping again.
I call the desk the morning of check out for batteries for the remote and more coffee and the said he couldn’t give that to us because he was the only person on property. He did not offer for us to even come get them from him.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Customer Service, Gestion de l’hôtel
Angel, it seems there were several aspects of the stay that did not meet expectations. The team worked to accommodate a room change, and it’s unfortunate there were still issues. The situation with the in-room items and the interaction during check out will be reviewed further. The input is appreciated and will be used to enhance guest experiences moving forward.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Customer Service, Gestion de l’hôtel
Diana, thank you for staying with us at Aloft Las Colinas. We’re delighted you loved your experience. We hope to welcome you back soon!
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Overall good stay, very clean and comfortable.
Receptionist was eating at the desk when I went to check in. Acted like it was a little bit of an inconvenience I interrupted them. Only three towels for a reservation of 4. But other than that it was a good one night stay.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Customer Service, Gestion de l’hôtel
Candace, it’s great to know you had a pleasant stay at Aloft Las Colinas. Cleanliness and comfort are top priorities for us. We're sorry about the check-in and towel situation you experienced. The team is always striving for better guest experiences. We're looking forward to welcoming you back in the future.
