Note fondée sur 927 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 juill. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
24 juill. 2018 par GSM, Gestion de l’hôtel
Thanks Eric!
par un voyageur de BEN LOMOND
Publié le 8 déc. 2024
I always stay at Aloft Plano, it’s a nice hotel the rooms are clean and I know I can relax without any worties
Commentaires de Gestion de l’hôtel
9 déc. 2024 par Customer Service, Gestion de l’hôtel
Sharon, we're delighted you feel at ease and comfortable staying at Aloft Plano. It's wonderful to know our clean rooms contribute to your relaxing experience. We're looking forward to welcoming you back.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Customer Service, Gestion de l’hôtel
Bethany, we are thrilled you enjoyed your stay at Aloft Plano. Thank you for choosing to stay with us, and we hope to welcome you back soon!
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Customer Service, Gestion de l’hôtel
Lindy, we’re delighted you loved your experience at Aloft Plano. We're looking forward to welcoming you back for another great stay!
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Customer Service, Gestion de l’hôtel
Jean, thank you for staying with us at Aloft Plano. We're delighted to see such a positive rating and hope to welcome you back soon for another enjoyable experience.
par un voyageur
Publié le 31 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Customer Service, Gestion de l’hôtel
Sharai, thank you for staying with us at Aloft Plano. We're thrilled you had a positive experience. Looking forward to welcoming you back in the future!
par un voyageur
Not as pet friendly any more
Publié le 26 août 2024 sur HotelsAloft Plano is a decent value for the price. Saying that, they used to be pet friendly for free but now they have a $40 surcharge for pets. This was not advertised or expected so I am disappointed in that. This was a big reason we stayed at the Aloft historically but will likely look to see if other hotels in the area are more pet friendly without a big surcharge in the future.
Commentaires de Gestion de l’hôtel
27 août 2024 par Customer Service, Gestion de l’hôtel
Colin, it sounds like the change in pet policy came as a surprise. Our goal is to ensure clear and smooth communication of all fees and policies before arrival, and we sincerely regret any oversight that may have led to your dissatisfaction. Your feedback is greatly appreciated, and it will be considered for future improvements. Thank you for sharing your thoughts.
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par Customer Service, Gestion de l’hôtel
Charles, we are thrilled you enjoyed your stay at Aloft Plano. We look forward to welcoming you back in the future!
par un voyageur
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 août 2024 par Customer Service, Gestion de l’hôtel
Kimberly, thank you for staying with us at Aloft Plano. We’re thrilled you enjoyed your experience. We're looking forward to welcoming you back.
par un voyageur
Publié le 8 août 2024 sur Expedia
The staff was 5 stars and all were friendly and helpful. I was here for work and stayed at this hotel due to the close proximity to where I was going to be working for a few days. The lobby and common areas were all very nice. Once I got to my room, it smelled moldy. I went right back downstairs and requested a new room. The employee was really kind and helpful and put me on another floor. I was disappointed when that room also smelled moldy. I could see that there was mold in the shower and it looked there there were spots on the ceiling that had been cleaned in the bedroom area. There was no way to crack the windows to allow fresh air in. I will be traveling to the area for business once a quarter and given the moldy smell, I will be choosing to stay at a different hotel on my next visit.
Commentaires de Gestion de l’hôtel
9 août 2024 par Customer Service, Gestion de l’hôtel
Alana,Thank you for your feedback. It’s great to know you found our team members friendly and helpful, and that the lobby and common areas met your expectations.However, it is concerning that you experienced issues with your room. Your comments will be taken seriously to improve our guest experience.We hope to have another opportunity to demonstrate our commitment to providing a pleasant stay on your future visits to the area.
