Note fondée sur 947 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,9 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2016 sur Hotels
par un voyageur
Publié le 13 nov. 2024
Commentaires de Gestion de l’hôtel
14 nov. 2024 par Atrium Hotel & Suites DFW Management, Gestion de l’hôtel
Dear Scott,We are sorry that your experience at our Atrium Hotel & Suites DFW hotel was not up to par. We hope you will give us another chance to provide you with the superior hospitality we are typically known for. If you read all of our previous reviews, you will find that we take immense pride in offering a great place to stay, and it's important to us to take the feedback guests provide and look for ways to improve. Thank you for choosing to stay with us.Sincerely,Atrium Hotel & Suites DFW Management
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Atrium Hotel & Suites DFW Management, Gestion de l’hôtel
Dear Kimberly,We are sorry to hear that you didn't enjoy your time during your stay with us in Atrium Hotel & Suites DFW. We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short. Please accept my sincere apologies that we did not exceed your expectations. I wish you would have alerted our staff about the issues you experienced. They would have gladly looked into it and resolved it. We hope you give us another chance to earn your loyalty.Sincerely,Atrium Hotel & Suites DFW Management
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Arrived at night and parking behind the building and to the side is behind gate, however, poorly lit parking area and makes it seem very sketchy
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Atrium Hotel & Suites DFW Management, Gestion de l’hôtel
Dear Angel,Thank you for your feedback regarding your recent stay. We appreciate you bringing the lighting in our parking area to our attention. Guest safety and comfort are our top priorities, and we understand how important well-lit parking is for a pleasant arrival experience. We will review the lighting situation and explore ways to enhance it for our guests' peace of mind. We hope to have the opportunity to welcome you back and provide a more secure and comfortable stay in the future.Thank You,Atrium Hotel & Suites DFW Management
par un voyageur
Publié le 16 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Atrium Hotel & Suites DFW Management, Gestion de l’hôtel
Dear Francisco,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Atrium Hotel & Suites DFW many more times.Thank You,Atrium Hotel & Suites DFW Management
par un voyageur
Publié le 14 oct. 2024 sur Expedia
We spent one night and it was good enough. Inside lobby is large and spacious with dining options and indoor pool. They have exercise room and gated parking. Our room felt outdated and bathroom was cramped and small. We got two king size beds but they were uncomfortable and my back hurt the next morning. Sheets were rough and carpet felt like bugs could be jumping around. I honestly did not feel very comfortable in the room but thank goodness we only slept there and left early in morning. Breakfast buffet was very good and probably the best thing about the place.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Atrium Hotel & Suites DFW Management, Gestion de l’hôtel
Dear Sopheak,Thank you for sharing your experience with us. We're glad to hear that you enjoyed our spacious lobby, dining options, and breakfast buffet. However, I’m sorry to learn that your room did not meet your expectations. Your feedback regarding the room's condition, comfort of the beds, and cleanliness is important, and we will address these concerns with our team to make necessary improvements.We appreciate your input and hope that you will consider staying with us again in the future, so we can provide you with a more comfortable experience.Thank You,Atrium Hotel & Suites DFW Management
par un voyageur
Publié le 14 oct. 2024 sur Expedia
The amount of money that they charge for a breakfast and for dinner or drinks at their bar at the front of the building is a little ridiculous especially for the food you get and then when I'm trying to sleep there was some kind of party going on downstairs with people singing laughing it was just crazy and I had to be up at 5:00 a.m. and I called down to your office which I couldn't do on the phone in the room I had to call you on my cell phone the guy was laughing and said we kept the restaurant open late cuz we have people coming in I just don't think it's acceptable I need Expedia to contact me ASAP the amount
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Atrium Hotel & Suites DFW Management, Gestion de l’hôtel
Dear Dorothy,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your stay, particularly regarding the noise from the party and the issues with our dining prices. We understand how frustrating it can be when you're trying to rest, especially with an early morning ahead.We appreciate your feedback about the restaurant and bar, and we’ll certainly look into it. Your comfort is important to us, and we’re sorry that we didn’t meet your expectations. Thank you for your understanding.Sincerely,Atrium Hotel & Suites DFW Management
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Ofrece habitaciones para 6 personas y solo te dan desayuno para dos
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Atrium Hotel & Suites DFW Management, Gestion de l’hôtel
Dear Uziel,Thank you for your feedback! We want to clarify that our rooms only have occupancy for 4 people, not 6, which is why breakfast is provided for two guests. We appreciate your understanding and hope to make your stay more enjoyable in the future!Sincerely,Atrium Hotel & Suites DFW Management
par un voyageur
Bad
Publié le 13 oct. 2024 sur HotelsBed was hard and hurt my back. Lady at the desk was rude and couldn’t find my my 2 rooms.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Atrium Hotel & Suites DFW Management, Gestion de l’hôtel
Dear Bezie,We're truly sorry to hear about your experience during your stay. It’s disappointing to learn that the bed was uncomfortable and that our staff did not provide the welcoming service we strive for. We will address these issues with our team to ensure improvements are made. Thank you for bringing this to our attention, and we hope you'll consider giving us another chance in the future.Sincerely,Atrium Hotel & Suites DFW Management
par un voyageur
Publié le 13 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Atrium Hotel & Suites DFW Management, Gestion de l’hôtel
Dear Remeil,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Atrium Hotel & Suites DFW. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Atrium Hotel & Suites DFW hotel soon!Thank You,Atrium Hotel & Suites DFW Management
