Note fondée sur 732 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par MELISSA, Gestion de l’hôtel
Thank you staying with us and taking some time to write a review regarding your experience at the Best Western Plus Rockwall Inn and Suites. We appreciate and value your feedback. We are extremely happy that you enjoyed our hospitality and gave us perfect 10-scores. We will share your good comments with our team members and continue to provide superior services. Our special thanks to you for being loyal customer of Best Western Brand. We look forward for your future visit when you come to Rockwall, TX. Sincerely
par un voyageur
Publié le 1 oct. 2024 sur Expedia
This is my third year here and I will continue to stay there
Commentaires de Gestion de l’hôtel
2 oct. 2024 par melissa, Gestion de l’hôtel
Dear guest Craig,Thank you for your wonderful review! We are thrilled to hear that you have chosen to stay with us for three consecutive years. Your continued support means a lot to our team, and we are committed to providing you with the best experience possible. We look forward to welcoming you back for many more stays in the future! Scincerely
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Kevin, at the front desk, was helpful and friendly.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par melissa, Gestion de l’hôtel
Thank you for completing our survey regarding your recent stay at Best Western Plus, Rockwall, TX. We appreciate and value your feedback This will help us improve our services. Our team is committed to providing an exceptional experience. We are happy to know that you enjoyed your stay and our hospitality for which you gave us 5-Star rating. We will share your experience with our staff members and continue to provide superior experience for you and all the other guests in the future. We hope to see you again soon. We appreciate your loyalty to our Best Western Brand. Stay Safe! Sincerely
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par H. Chauhan, Gestion de l’hôtel
Dear Guest Coy, thank you for completing our survey regarding your recent stay at Best Western Plus, Rockwall, TX. We appreciate and value your feedback Our team is committed to providing an exceptional experience. We are happy to know that you enjoyed your stay and our hospitality for which you gave us 5-Star rating. We will share your experience with our staff members and continue to provide superior experience to all our future guests. We hope to see you again soon. We appreciate your loyalty to our Best Western Brand. Stay Safe! Sincerely,
par un voyageur
Not Pet Friendly
Publié le 30 sept. 2024 sur HotelsAdvertised as Pet Friendly but it is NOT. Thankfully we did not have to bring our dog, but there is a 150 cleaning fee for having animals.
AC was loud but that was perfect as white noise to drown out freeway traffic.
There were crickets everywhere! Not sure if that is a seasonal thing.
We had a room with a jacuzzi tub which took forever to fill up. Easily 20-30 minutes to get the water level above the jets.
Overall nice stay.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Andres, Gestion de l’hôtel
Thank you for your feedback! We appreciate you bringing the pet policy issue to our attention; we’re working with Expedia to correct the advertisement. It is indeed cricket season in Texas, but we do have pest control weekly to manage them. We’re sorry to hear the jacuzzi took so long to fill; we’ll look into this. Thank you for your understanding, and we’re glad you had an overall nice stay!
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Everything was good
Commentaires de Gestion de l’hôtel
28 sept. 2024 par melissa, Gestion de l’hôtel
Thank you for completing our survey regarding your recent stay at Best Western Plus, Rockwall, TX. We appreciate and value your feedback This will help us improve our services. Our team is committed to providing an exceptional experience. We are happy to know that you enjoyed your stay and our hospitality for which you gave us 5-Star rating. We will share your experience with our staff members and continue to provide superior experience for you and all the other guests in the future. We hope to see you again soon. We appreciate your loyalty to our Best Western Brand. Stay Safe! Sincerely
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par melissa, Gestion de l’hôtel
Thank you staying with us and taking some time to write a review regarding your experience at the Best Western Plus Rockwall Inn and Suites. We appreciate and value your feedback. We are extremely happy that you enjoyed our hospitality and gave us perfect 10-scores. We will share your good comments with our team members and continue to provide superior services. Our special thanks to you for being loyal customer of Best Western Brand. We look forward for your future visit when you come to Rockwall, TX. Sincerely
par un voyageur
Publié le 25 sept. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
26 sept. 2024 par melissa, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property. We apologies for any inconvenience to you during your stay. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
El hotel huele horrible, está lleno de humedad,
La alfombra huele mal al igual que el baño sucio, el elevador olía a vomitada preferimos bajarnos por las escaleras.
El personal muy amable siempre , el desayuno está rico
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Melissa, Gestion de l’hôtel
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. We apologies for any inconvenience to you during your stay. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Melissa, Gestion de l’hôtel
Dear Guest, thank you for completing our survey regarding your recent stay at our property We appreciate and value your feedback. We apologies for any inconvenience cause to you during stay. We wish you could have brought your concerns to us during your stay to enable us to correct the issues. Your feedback will help us to improve our services for all our future guest. We hope you will give us another opportunity for your future stay. Sincerely
