Note fondée sur 694 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 déc. 2024
Commentaires de Gestion de l’hôtel
24 déc. 2024 par GM, Gestion de l’hôtel
Hello Amber,Thank you for the review and we appreciate you taking time out of your busy schedule to share with us your thoughts. I am happy to see that your stay was extremely wonderful and our team was able to assure that it was special. I will share your review with our team during our next morning huddle as they will be as happy to hear as I am reading it right now. At the Cambria Hotel in Richardson, our goal is to go above and beyond to ensure that each and every guest’s experience is truly amazing as we did with your recent visit. Thank you again for taking time to share with us your experience and we hope to see you again soon when you return to the Richardson area. Have a wonderful day and we will see you next time.
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Mashayla B, Gestion de l’hôtel
Hello Skylar,Thank you for taking the time to leave us a positive review. We appreciate your stay with us and hope to have you back in the future!
par un voyageur de Slidell
Publié le 3 oct. 2024 sur Expedia
Very clean
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Mashayla B, Gestion de l’hôtel
Hello Sharhonda,Thank you for your positive review on our hotel's cleanliness! We appreciate your stay and hope to have you back in the future!
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Family of 5 and had an amazing stay. Staff was friendly and addressed any problems that we had. Great stay and pool water is soft to skin.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par OM, Gestion de l’hôtel
Hi Tova! Thank you so much for your positive review! I am thrilled to see you and the family enjoyed the stay here at Cambria. We truly value your feedback and hope you choose to stay with us again in the future! Mashayla BOps ManagerCambria Richardson-Dallas
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Hotel was clean and in a nice location
Commentaires de Gestion de l’hôtel
30 sept. 2024 par OM, Gestion de l’hôtel
Hello Jasmen,Thank you for your kind feedback. I am happy to see you noticed the cleanliness of our property and enjoyed our location. Hope to serve you again in the future!Mashayla B. Ops ManagerCambria Richardson - Dallas
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Clean and quiet stay 10 out of 10 on the room and cleanliness…..only complaint was that the bed was too soft for my liking…..oh and they charged me 4$ to park when they don’t even have a parking lot.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par OM, Gestion de l’hôtel
Hello,Thank you for your positive feedback, I am happy to see you enjoyed our stay. We hope the softness of our bedding doesn't deter you away from another visit! Looking forward to having you back again in the future! Thank you!Mashayla B.Ops ManagerCambria Richardson - Dallas
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Quiet
Commentaires de Gestion de l’hôtel
27 sept. 2024 par GM, Gestion de l’hôtel
Hello Julius,Thank you for the review and we appreciate your business. I am pleased to see that you enjoyed your stay, however, it was not perfect. We could have done better in some areas while you were visiting us and I would be curious to know a little more information as to what we could have done better to ensure your stay was perfect. I would like to request if you could please contact me at your earliest convenience as I would like to share additional information as to turn this good stay into a terrific stay. At the Cambria Hotel in Richardson, our goal is to go above and beyond to ensure that each and every guest’s experience is truly amazing. I would also like to invite you back with knowing that we have invested significant time into making your visit with us wonderful. Thank you again for taking time to share with us your thoughts and I look forward to speaking to you soon in regards to getting more details as to how we can do better.Jason H.General Manager
par un voyageur
Publié le 26 sept. 2024 sur Hotels
The hotel used to be my favorite. But over the last year it has gone down hill. The was a gigantic purple stain on the wall. Wallpaper was unraveling at every corner of the room. The mini refrigerator didn’t work and lastly it says free parking but on my bill I was charged for parking.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par GM, Gestion de l’hôtel
Hello Heather,Thank you for the review and we appreciate you taking time to share with us your thoughts about your stay. I do want to apologize your stay was not the greatest and I will share this information with our team. I would be curious to know more information as it is advertised on all channels that we do not have free parking for our hotel and would love to know where and if you could show me where you saw that. Additionally, I would like to know if you reported any of these challenges to our team so we could address it and so I can investigate who dropped the ball. I don't want to lose your business and we hope to see you again soon. I will await your phone call to discuss more.Jason H.General Manager
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par GM, Gestion de l’hôtel
Hello Lesli,Thank you for the review and we appreciate you taking time out of your busy schedule to share with us your thoughts. I am happy to see that your stay was extremely wonderful and our team was able to assure that it was special. I will share your review with our team during our next morning huddle as they will be as happy to hear as I am reading it right now. At the Cambria Hotel in Richardson, our goal is to go above and beyond to ensure that each and every guest’s experience is truly amazing as we did with your recent visit. Thank you again for taking time to share with us your experience and we hope to see you again soon when you return to the Richardson area. Have a wonderful day and we will see you next time.Jason H.General Manager
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Well overall the hotel was newly built but you can tell that it's going downhill because they're not taking care of the upkeep of the property they're not cleaning properly the elevator has things all over the floor sticky stains the light was out in the hall by the elevator we go in our room to take a shower my dad is complaining about spots and stains all over town then I go pick up one of the towels to see what he talking about and showing up it has spots and stains on the towel to where I had to go to the front desk and tell them that I needed my room clean and for them to look at the towels that they put them in my room because they haven't stains on them will I stay there again no not that location maybe another location
Commentaires de Gestion de l’hôtel
20 sept. 2024 par GM, Gestion de l’hôtel
Hello LeBarabara,Thank you for the review and we appreciate you taking time out of your busy schedule to share with us your thoughts. I will share this information with our housekeeping team and we do apologize your stay was not pleasant. I am curious to know more information as to who you talked to during your 5 day stay. I am reviewing our records and I show no indication that one of our associates spoke to you nor did you move rooms at any point. Understandably, we have dropped the ball on that as well, but are you able to reach out to me so we can discuss who you spoke with and what was done to address your challenges. As mentioned, I am showing you stayed 5 days so I am given the impression that your challenges were addressed as there were no complaints on our service or follow up or therefore lack of follow up. No news is good news in that area and I will continue to share this with the team to improve our overall guest experience.Thank you again and I will be happy to await your phone call to address my inquiries.Jason H.General Manager
