Note fondée sur 881 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 nov. 2023 sur Expedia
Good place to stay
Commentaires de Gestion de l’hôtel
11 nov. 2023 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your positive feedback. We're pleased to hear that you found our hotel a good place to stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your business and hope to have the opportunity to host you again.Sincerely, Hotel Manager
par un voyageur
Publié le 8 oct. 2024 sur Hotels
Todo muy bien
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your positive review! We’re glad to hear that everything was to your satisfaction during your stay. Your feedback is much appreciated, and we look forward to welcoming you back in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your perfect rating! We’re thrilled to hear you had such a fantastic experience during your stay. Your satisfaction means the world to us, and we look forward to welcoming you back for another amazing visit in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your rating of 4 out of 5! We’re glad to hear that you had a positive experience during your stay. If you have any specific feedback or suggestions for improvement, we would love to hear them. We look forward to welcoming you back in the future for an even better experience!Sincerely, Hotel Manager
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had such a positive experience during your stay. Your feedback inspires our team to keep providing excellent service. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had a fantastic stay and that everything met your expectations. Your feedback is greatly appreciated, and we hope to welcome you back soon!Sincerely, Hotel Manager
par un voyageur
RUN away - I wish there were negative stars
Publié le 10 sept. 2024 sur HotelsOur problems started before we even got to the property. The shuttle bus was no longer running. This was the ENTIRE REASON we picked this hotel near the airport.
The woman on the phone was dismissive and spoke terrible English. So we paid for a taxi. When we got there, the people at the desk were uninterested. In the room, most of the outlets did not work, and the room smelled like mold. We had to be back at the airport at 2:00AM for a 5:00AM international flight. Even though we had signed up the night before, the shuttle was a no show for almost an hour. The hotel manager called and talked to him on the phone about what was going on at least 4 times during our wait. The van at one point was across the street, but took off somewhere else instead of picking us up. When the guy finally showed up, he was hostile and either high or drunk. He yanked the door out of my hand after I opened it, argued with us, yelled at us and then took his time getting back in the van and taking us. He was rude and completely out of line during the ride. NEVER again. RUN AWAY!
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We sincerely apologize for the numerous issues you faced during your stay. Your experience with the shuttle service, room conditions, and staff behavior is unacceptable and not reflective of our standards. We appreciate you bringing these matters to our attention, and we will address them with our team to ensure improvements are made. Your feedback is invaluable, and we hope to restore your faith in us in the future. Thank you for sharing your concerns.Sincerely, Hotel Manager
par un voyageur
Publié le 10 sept. 2024 sur Expedia
The girl that checked us in was a bit rude but other than that everything was great
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your review! We're glad to hear you enjoyed your stay overall. We apologize for the rudeness you experienced during check-in and will address this with our team. We appreciate your feedback and hope to welcome you back for an even better experience!Sincerely, Hotel Manager
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Breakfast food needs improvement.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We’re sorry to hear that you were disappointed with the breakfast. Your feedback is important, and we will review our offerings to make necessary improvements. We appreciate your input and hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the perfect 10-star rating! We’re delighted to hear that you had an exceptional stay. Your positive feedback is greatly appreciated and motivates us to keep delivering excellent service. We look forward to your next visit!Sincerely, Hotel Manager
