Note fondée sur 690 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Dallas
Publié le 9 déc. 2024
One issue I had while staying here was that I saw a couple of roaches in the room, and it took a LONG time for anyone to bring up some bug spray and something to take it out of the room.
Commentaires de Gestion de l’hôtel
10 déc. 2024 par Management, Gestion de l’hôtel
So sorry for the pest control issue Andrew. I assure you that is not a normal experience and it will be addressed promptly. As I will address the response time to for when a guest is requesting assistance. Happy Holidays!
par un voyageur
Publié le 30 sept. 2024
Upon arrival this hotel looked nice. The lobby and exterior are nice. Once I got to the elevator I could see the wear and tear. The wall near the elevator was scuffed and dirty. Arriving on the 2nd floor, it was very humid (likely due to the laundry room). I entered my room, next door to the laundry, and could hear very loud music being played at the pool. The bathroom was dirty and there was a live bug in the bathtub.
I called the front desk to ask for extra blankets, the plan was to sleep on top of the covers because the room cleanliness was sketchy. The front desk advised me that they do not give blankets to guests. I was very disappointed, but decided it couldn’t be that bad. As I was cuddling in to go to bed, I saw something move. I turned the light on and there were bed bugs in my bed. Still trying to make the best of a bad situation, I moved to the other bed; more bed bugs. I packed my things and left the hotel at 1am.
On the bright side, the overnight front desk lady was really kind and apologetic. The manager also gave me a full refund, and was kind as well, which I appreciate. However, I would not recommend this hotel to anyone.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Comfort Inn & Suites Cedar Hill Family, Gestion de l’hôtel
Dear Shanise.I am so sorry to hear about your less than pleasant experience with us. This is not how we typically operate our business. Thank you for letting us know so that we may use your feedback to continue working towards better experiences for each guest. I am glad that the overnight staff and management were kind to you and that they were able to help you rectify the situation somewhat. Please know that we take these kinds of reports very seriously and we will be working on investigating your complaints to ensure that this is not a problem for any future guests. Please do not let this deter you from coming back to see the progress we are making every day to make each stay a comfortable one.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Quiet area.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Comfort Inn & Suites Cedar Hill Family, Gestion de l’hôtel
Yolanda,We are so glad you were able to rest peacefully in our quiet hotel. We would love more feedback on making your next stay an even better one! Thank you again for staying with us and we hope to see you back here soon!
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Dirty property
Unsafe for women
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Comfort Inn & Suites Cedar Hill Family, Gestion de l’hôtel
Sheba,We are so sorry that your stay with us was unpleasant. We do not want anyone to feel unsafe while on our property nor do we want anyone to feel uncomfortable or unclean while staying with us. Please reach out to the hotel directly to speak with management so that we may give our best effort to you in figuring out the contributing factors to this review and do what we can to make things right for you. We would love to have you back here to show you that we always strive to offer a safe and clean establishment for all of our guests! In the meantime, we will share your feedback with our staff to ensure that we are making constant improvement in these areas.Thank you again for your feedback.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Comfort Inn & Suites Cedar Hill Family, Gestion de l’hôtel
Rachel,Thank you for your review. We are glad that your stay was enjoyable! We are working hard every day to turn your experience into a solid 10/10! Please come back and see us again the next time you are in town!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Everything was good
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Comfort Inn & Suites Cedar Hill Family, Gestion de l’hôtel
Steven,Thank you for your review! We are so pleased to hear you enjoyed your stay. We look forward to seeing you again the next time you are in town!
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Comfort Inn & Suites Cedar Hill Family, Gestion de l’hôtel
Maria,We are so pleased to see that you enjoyed your stay. Please come back to see us the next time you are in town!
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Comfort Inn & Suites Cedar Hill Family, Gestion de l’hôtel
We are so glad to hear you enjoyed your stay! Please come back to see us again soon!
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 nov. 2024 par Management, Gestion de l’hôtel
Awesome! Thank you Katelyn for the review.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Comfortable beds
Commentaires de Gestion de l’hôtel
1 nov. 2024 par Management, Gestion de l’hôtel
We appreciate your feedback and rating!
