Note fondée sur 717 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Great staff, quiet , location is great.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed our great staff and found the location to your liking. It’s always our aim to provide a peaceful environment for our guests. Your kind words inspire our team to continue delivering excellent service. We look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager
par un voyageur
Publié le 12 oct. 2024 sur Expedia
We found a live roach upon entering our room. After killing that roach, we found roach bait on the wall by the exit door in the room. We found dead bugs on the floors, frame around the bed was filthy, sheets and covers were stained, ripped, etc.. we wanted to check out and find another hotel but every room was booked in McKinney due to the OU/TEXAS football game.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Katelynn,Thank you for sharing your feedback, although we are truly sorry to hear about your experience. Cleanliness is a top priority for us, and it is disappointing to learn that we fell short during your stay. We are addressing these concerns with our housekeeping team to ensure this does not happen again. We appreciate your understanding during the busy football weekend and hope you might consider giving us another chance in the future.Sincerely, Hotel Manager
par un voyageur
Wedding 2024
Publié le 9 oct. 2024 sur HotelsCommentaires de Gestion de l’hôtel
11 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Linda,Thank you for your 8 out of 10 review! We're glad you had a positive experience with us and appreciate your feedback. We hope to make your next stay even better and look forward to welcoming you back soon.Sincerely, Hotel Manager
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Check in was easy and very nice. However, the room was in obvious need of repair and a deep clean. There appeared to be blood on the wall. The tub was filthy. We stayed for a quick trip and only needed a place to sleep. I guess we shouldn't be surprised about the condition because of the low price.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Rachel,Thank you for your feedback. We're pleased to hear that check-in was easy and the staff was nice. However, we sincerely apologize for the cleanliness issues and repairs needed in your room. This is not the standard we strive for, and your comments will be addressed with our team to ensure improvements are made. We appreciate your understanding regarding pricing, and hope you'll consider giving us another chance in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your outstanding 10 out of 10 review! We are delighted to hear that you had a wonderful experience during your stay. Your positive feedback is greatly appreciated and inspires our team to maintain our high standards. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Randy,Thank you for your outstanding review and for rating us 10 out of 10! We are thrilled to hear that you had such a fantastic experience during your stay. Your positive feedback about our services and accommodations truly motivates our team to continue delivering exceptional hospitality. We look forward to welcoming you back soon for another memorable visit!Sincerely, Hotel Manager
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you so much for the perfect rating! We're delighted to hear you had a fantastic experience. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 14 sept. 2024 sur Expedia
great
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your positive feedback! We're thrilled to hear you had a great stay. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your thoughts with us. We appreciate your feedback and are sorry to hear that your experience was only average. We strive to improve and would love the opportunity to make your next stay a better one.Sincerely, Hotel Manager
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you so much for your kind words! We’re thrilled to hear you had a perfect stay. We look forward to welcoming you back!Sincerely, Hotel Manager
