Note fondée sur 707 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 août 2024 sur Expedia
Quiet place
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,"Thank you for your feedback! We're glad you enjoyed the peaceful atmosphere. We hope to welcome you back for another relaxing stay."Sincerely, Hotel Manager
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your experience. We’re glad you found some aspects of your stay satisfactory but regret that we didn’t meet all your expectations. Your feedback is valuable, and we will use it to make necessary improvements.Sincerely, Hotel Manager
par un voyageur
Not horrible, but definitely not the best
Publié le 4 août 2024 sur HotelsThe Good Part - Bed was soft and comfortable. A/C worked great.
The Not So Good Part - The bathroom ceiling had mold spots on it, the bathroom door was difficult to close, key cards kept stop working, could not get extra covers for the sofa bed nor could we get extra face towels. Just looked at my Credit Card to find out I was charged and additional charge on top of the regular room charge and the early check-in fee that was assessed. I'm about to call the hotel about this. Hotel only accepts Credit Cards.
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're glad to hear that you found the bed comfortable and the A/C to your liking. However, we're sorry to learn about the issues with the bathroom, key cards, and the difficulties with additional requests. We understand your concerns regarding the extra charge and suggest contacting the hotel directly for clarification and resolution. We appreciate your input and hope your next stay is more satisfactory.Sincerely, Hotel Manager
par un voyageur
Publié le 1 août 2024 sur Hotels
The stay was good. There were some bugs in the room.
Commentaires de Gestion de l’hôtel
23 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kevin,Thank you for your review and for letting us know you had a good stay. We apologize for the inconvenience caused by the bugs in your room and will address this issue immediately. We hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 30 juill. 2024 sur Expedia
I liked the very friendly and helpful staff. I needed a couple of plastic forks one night for our leftovers, and the friendly woman at the front desk gave me a complete paper and plastic place setting for three, which turned out to be helpful. Another one of the cleaning staff went out of her way to find me a "do not disturb" sign since the one in our room was missing. The room was also nice and cool when we checked in on July 25th.
I didn't like the stains on one of the sheets and comforters, the loose metal stopper assembly for the bathtub and the loose toilet seat.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Ross,Thank you for your feedback. We’re delighted to hear that our staff provided such helpful and friendly service and that your room was cool upon arrival. We apologize for the stains on the linens, the loose bathtub stopper, and the loose toilet seat. We’ll address these issues to ensure a more comfortable stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,We’re sorry to hear your stay didn’t fully meet your expectations. Thank you for bringing this to our attention. We’re dedicated to improving our services and would love the chance to provide you with a better experience next time.Sincerely, Hotel Manager
par un voyageur
Great stay
Publié le 28 juill. 2024 sur HotelsClean and comfortable room with every amenity one would expect. Location was good.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your perfect rating! We’re thrilled to hear you found your room clean and comfortable, and enjoyed our location. Your feedback is greatly appreciated and inspires us to keep up the good work.Sincerely, Hotel Manager
par un voyageur
Publié le 23 juill. 2024 sur Expedia
The beds were comfy, and the ac worked great!
Everything else was awful. The doorframe lock was carved out, and I’m still wondering how it locked. There was a large hole in the ceiling above the window. The bathroom was super dark probably to hide the mildew in the bathtub. The ceilings were stained with mildew. The grout was disgusting. The carpet was disgusting. There was trash in the stairwell for 2 days. The breakfast was pathetic and didn’t offer much. Parking in the back was dark and the street sweepers put cones in the front, blocking off the spots. Management couldn’t care less about the complaints. Desperate need of renovation. Pool is deceptively small, so don’t pay attention to the pictures. You’ll be extremely disappointed. First non smoking room smelled of smoke, so they put us in a dog non smoking room. Will never ever ever stay there again. It’s a dump.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Christopher,Thank you for your feedback. I'm sorry to hear about your disappointing experience. It's concerning to learn about the issues you encountered with the room, bathroom, and overall cleanliness, as well as the unresponsive management. We take your comments seriously and will address these matters with our team to improve our facilities and service. We appreciate your input and regret that we did not meet your expectations.Sincerely, Hotel Manager
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Cool place for quick stay
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback! We're glad you found our hotel to be a cool place for a quick stay. We hope to welcome you back in the future for another pleasant visit!Sincerely, Hotel Manager
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Convenient with friendly staff
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your positive review! We're delighted to hear that you found our location convenient and our staff friendly. We look forward to welcoming you back soon!Sincerely, Hotel Manager
