Ratings based on 727 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 22, 2024 on Expedia
The hotel was amazing. We would go down to the plaza have some coffee or something to eat. The sky bridge connects to the convention. The only downside was the parking was confusing. We parked in a lot that said daily and thought it was 24 hours, but was only 12 so we got a parking ticket.
Comment from Hotel Management
Mar. 25, 2024 by Troy S., Hotel Management
So happy to hear that you enjoyed your visit, Jared, but so sorry to hear about the parking situation - that is not good to hear. Thank you for staying - please come back and visit again soon.
by A traveller
Great hotel…restaurant overly expensive.
Posted Mar. 22, 2024 on HotelsVery clean upscale hotel. We enjoyed a very comfortable stay. I expected high prices at the restaurant. However, the prices were ridiculously expensive! Therefore the reason for 4 stars.
Comment from Hotel Management
Mar. 25, 2024 by Troy S, Hotel Management
Thank you for the kind review. We appreciate the feedback and we will be sure to share your thoughts to the team. Thank you for staying!
by A traveller
Nice hotel
Posted Mar. 21, 2024 on HotelsThis hotel was very comfortable and really nice, however, our vehicle was broken into. There wasn't anything in our vehicle but they broke the driver's side window out, which cost me $420 plus a trip to the body shop to fix my door. I hate paying for parking and then having my vehicle broke into. The staff was very helpful with the cleanup and taping the window up.
The breakfast prices were a lot ridiculous. The breakfast food was the same as all hotels but this cost $25 per person plus the cost of a drink. My husband and I paid $54. The scrambled eggs are like all other hotels (take eggs and watery) .
Comment from Hotel Management
Mar. 21, 2024 by Troy S. , Hotel Management
Hi Renae - We are so sorry to hear about the experience you had while staying in regards to your car being broken into. This is definitely something we don't hear so it is horrible to hear that it happened while you visited. Our sincerest apologies. I'm happy to hear that the team helped as much as they could though. Please let us know next time you're in town - we want to be a choice for you in the future and will do what we can to try and prevent something like this from happening again in the future.Thank you,
by A traveller
Posted Mar. 20, 2024 on Expedia
Excellent hotel
Comment from Hotel Management
Mar. 21, 2024 by Troy S., Hotel Management
Thanks for the 5 stars, Christine! We really appreciate your kind review.Let us know if you need anything in the future. Safe Travels,
by A traveller
Posted Mar. 18, 2024 on Hotels
Comment from Hotel Management
Mar. 25, 2024 by Troy S., Hotel Management
Appreciate your kindness, Tammara. We are so happy to hear that you enjoyed your visit.
by A traveller
Posted Mar. 14, 2024 on Hotels
Comment from Hotel Management
Mar. 21, 2024 by Troy S. , Hotel Management
Appreciate your kind review, Jessica - thanks for staying and taking time to update us on your experience.Safe Travels,
by A traveller
Posted Mar. 10, 2024 on Expedia
Really nice property. Rooms were clean and quiet. We would stay again for sure.
Comment from Hotel Management
Mar. 15, 2024 by Troy S. , Hotel Management
We can't wait for you to return, robert - thanks for the amazing review and for the 5 out of 5...we appreciate it.Thanks again!
by A traveller
Posted Mar. 3, 2024 on Hotels
Comment from Hotel Management
Mar. 10, 2024 by Troy S. , Hotel Management
Thanks for the review, Elizabeth. If there is anything we can do to get the 10 stars in the future, please let me know. Thank you
by A traveller
Posted Mar. 1, 2024 on Hotels
Room wasn't what was advertised
Comment from Hotel Management
Mar. 10, 2024 by Troy S. , Hotel Management
So sorry to hear this, Jeffery. If there is anything specific that we can do to fix what happened, please let me know.Thank you.
by A traveller
Posted Mar. 1, 2024 on Hotels
It was a pleasant stay. Front desk is very nice. Heat didn’t work so it was really cold and hotel is way too dark. Please get some more light or change them. Valet slow as snails
Comment from Hotel Management
Mar. 10, 2024 by Troy S., Hotel Management
Thanks for the review - so sorry to hear about the heat the issue with the valet... this is horrible to hear.If there is anything we can do for you in the future, please let us know.
