Note fondée sur 681 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Business
Publié le 9 avr. 2018 sur Hotelspar Natalia de paris
Je le conseille
Publié le 1 avr. 2016 sur Hotelsglobalement satisfaite mais, il n'y a pas grands choses à faire à Dallas
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Rosanna, Thank you for being our guest and for your valuable rating. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Warmest Regards,Mary Lavelle,General Manager
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Nihar, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the seamless stay you should receive every time you are our guest.Warmest Regards,Mary Lavelle,General Manager
par un voyageur
Publié le 17 août 2024 sur Expedia
Beautiful property and friendly staff!
Commentaires de Gestion de l’hôtel
18 août 2024 par General Manager, Gestion de l’hôtel
Dear Terri, It is fantastic you enjoyed your time at Dallas/Plano Marriott at Legacy Town Center so much, and appreciate your recognition for our staff. We will be sure to share this lovely feedback with them. We hope you enjoyed the comfort of our modernized accommodations, appointed with rainfall showers and premium bedding. We look forward to welcoming you back on your next visit to Dallas. Warmest Regards, Mary Lavelle, General Manager
par un voyageur
Publié le 13 juill. 2024 sur Expedia
convenient beautiful property with very nice staff
Commentaires de Gestion de l’hôtel
15 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Summer, It is our pleasure to know that your visit to the Dallas/Plano Marriott at Legacy Town Center was enjoyable. We are delighted that you loved our property and appreciated our prime location. We are also glad that you liked our friendly and helpful associates. Thank you for the generous rating. We look forward to welcoming you wherever you are in the area.Warmest Regards,Mary LavelleGeneral Manager
par un voyageur
Disappointed
Publié le 13 juill. 2024 sur HotelsHonestly, wasn't impressed. I've come to expect more from Marriott, and hope to enjoy a luxury experience at their higher end locations. This wasn't that. The exterior and lobby decor had all the makings of a 4+ star hotel but thats where it ended. Room was filthy when we arrived. Every surface needed to be wiped down. The floor was obviously not cleaned. We booked the room because of the pullout couch, but there was no bedding on the pullout. So we just had to look at the gross stained mattress while it took the front office 1 hour to bring us sheets. Not ideal when you're trying to put kids down, missed their bedtime by an hour because we had to call 3 times to ask about sheets. Then when they did show up they just handed it to us didn't put it on. Then we ordered room service twice (one dinner and one breakfast) both orders were large for the whole family. But they came in cheap paper to go boxes, that's not room service, that's take out. Room service should be a cart or tray with silverware and plating and all the fixings required for a meal (condiments, coffee creamer, etc). Instead we were missing items from both orders, had to eat without forks or knives and use the bath towels for napkins. The best experience of the whole stay was the valet, they were great. Next time I'll take the family to the Omni for luxury, or if I want similar experience I'll just go to Holiday Inn.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Samuel, Thank you for choosing the Dallas/Plano Marriott at Legacy Town Center and for sharing your review. We regret that you and your family's stay with us was not satisfactory. We apologize for the cleanliness concerns you had in your accommodations and for the service issues you experienced. Please be assured that we take such comments seriously and will share them with our team to ensure improvements going forward. We are also sorry to hear about your disappointing experience with our in-room dining. We certainly understand the frustration you must have felt and are grateful for your patience. Thank you again for your feedback, as we are always looking for ways to improve. On a positive note, we are glad that you received great service from our valet team and appreciated their helpfulness. We hope you will change your mind and give us another opportunity to provide you and your family with the excellent hospitality for which we are known.Warmest Regards,Mary LavelleGeneral Manager
par un voyageur
Publié le 10 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 juill. 2024 par GENERAL MANAGER, Gestion de l’hôtel
Dear Bellagio, Thank you for the perfect rating. We are thrilled we met your expectations for a fantastic stay at Dallas/Plano Marriott at Legacy Town Center. We look forward to having the pleasure of doing so again on your next visit to the area.Warmest Regards,Mary Lavelle,General Manager
par un voyageur
Publié le 1 juill. 2024 sur Expedia
Great location
Commentaires de Gestion de l’hôtel
2 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Heather, Thank you for choosing Dallas/Plano Marriott at Legacy Town Center for your recent stay. We love that we exceeded your expectations and you could benefit from our proximity to Legacy Town Center's shops and restaurants and enjoy easy access to the neighboring cities of Dallas and Frisco. It was a pleasure hosting you, and we look forward to seeing you again soon.Warmest Regards,Mary LavelleGeneral Manager
par un voyageur
Publié le 25 juin 2024 sur Expedia
We enjoyed the property and the staff. Both were excellent
Commentaires de Gestion de l’hôtel
26 juin 2024 par General Manager, Gestion de l’hôtel
Dear Paula, Thank you for your review regarding your stay at the Dallas/Plano Marriott at Legacy Town Center. It was a pleasure to read that we were able to exceed your expectations. We work hard to make sure every guest has a comfortable and relaxing stay, so we will be sure to share your compliments with our team. We appreciate your feedback, and we look forward to welcoming you back.Warmest Regards,Mary LavelleGeneral Manager
