Note fondée sur 956 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,5 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2022 par M, Gestion de l’hôtel
Dear Richard,
We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.
Sincerely,
Management Team
par un voyageur
Pas terrible
Publié le 24 mai 2018 sur HotelsPas d’eau chaude au lavabo ! Le rideau de douche était noir de moisissure sur 50cm sur la partie basse ! Les abords de l’hôtel étaient très sales ! Vieilles chaussures abandonnées ! Assiettes et gobelets ! Et tapis de mégots de cigarettes ! La porte au bout du couloir faisait trembler toute la chambre à chaque fois que quelqu’un s’en servait car rien pour atténuer la fermeture ! Ça claquait très fort tout simplement ! Piscine très bien ! Petit déjeuner à 8h pratiquement plus rien ! Et après 40 mn toujours pas réapprovisionné !
Recommandé
pour Tout le mondepar un voyageur
Days Inn Garland West,Dallas,Tx
Publié le 19 janv. 2015 sur ExpediaL'hotel est tres bien, nous avons été a cet hôtel 4 nuits, le déjeuner pourrait être mieux, un matin nous avons eu un déjeuner congelés(omelette en forme de crêpes) nous sommes quand même satisfait,
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 oct. 2024 par M, Gestion de l’hôtel
Dear Samantha,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you wanted and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par M, Gestion de l’hôtel
Dear Juan,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
par un voyageur
Hotels.Com has false advertising
Publié le 22 sept. 2024 sur HotelsWhen I'm checking the boxes for a amenities and I check hot tub and hot breakfast and indoor pool I don't expect to get to the hotel and not have a hot tub see a s***** outdoor pool and very little for breakfast. Every time I say I'm not going to use hotels.com and I do anyway and I swear this is the last
Commentaires de Gestion de l’hôtel
27 sept. 2024 par M, Gestion de l’hôtel
Dear Leigh,We are truly sorry that your stay did not meet the expectations set by the amenities listed. We understand how frustrating it must have been to arrive and find no hot tub, an unsatisfactory outdoor pool, and limited breakfast options. Your feedback is invaluable, and we will review the accuracy of our listings to prevent this from happening in the future. We appreciate you bringing this to our attention and hope to regain your trust in the future.Sincerely,Management Team
par un voyageur
Publié le 1 sept. 2024 sur Expedia
La regadera no funcionaba
De ahí en fuera todo bien
Me gustó y si me volvería a quedar en este lugar
Commentaires de Gestion de l’hôtel
9 sept. 2024 par M, Gestion de l’hôtel
Dear Priscila,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best regards,Management Team
par un voyageur
Publié le 29 août 2024 sur Expedia
This place was terrible. The worker at the front desk didnt know how to put my card in the payment machine. She didnt even give me my ID back until i asked her. The room was dirty, the bed was stained. The bathroom light basically didnt work. The mirror was broken and poorly glued back together. The "breakfast" was watered down juice and some basic pastries. By for the worst experience at a hotel ever.
Commentaires de Gestion de l’hôtel
29 août 2024 par M, Gestion de l’hôtel
Dear Matthew,We are disappointed that we could not make you feel welcome during your stay with us. Learning that our facilities and services could not match your expectations is disheartening. We hope you accept our profound apologies for our shortcomings. We assure you that we will investigate our facilities and service, take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. Sincerely,Management Team
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par M, Gestion de l’hôtel
Dear Adrian,Thank you so much for your wonderful review and for taking the time to share your experience with us. We are absolutely delighted to know that you enjoyed your stay and that our team was able to meet your expectations. We hope to welcome you back in the future for another outstanding experience.Best regards,Management Team
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par M, Gestion de l’hôtel
Dear Erwin,Thank you so much for your wonderful review and for taking the time to share your experience with us. We are absolutely delighted to know that you enjoyed your stay and that our team was able to meet your expectations. We hope to welcome you back in the future for another outstanding experience.Best regards,Management Team
