Note fondée sur 956 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,5 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2022 par M, Gestion de l’hôtel
Dear Richard,
We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.
Sincerely,
Management Team
par un voyageur
Pas terrible
Publié le 24 mai 2018 sur HotelsPas d’eau chaude au lavabo ! Le rideau de douche était noir de moisissure sur 50cm sur la partie basse ! Les abords de l’hôtel étaient très sales ! Vieilles chaussures abandonnées ! Assiettes et gobelets ! Et tapis de mégots de cigarettes ! La porte au bout du couloir faisait trembler toute la chambre à chaque fois que quelqu’un s’en servait car rien pour atténuer la fermeture ! Ça claquait très fort tout simplement ! Piscine très bien ! Petit déjeuner à 8h pratiquement plus rien ! Et après 40 mn toujours pas réapprovisionné !
Recommandé
pour Tout le mondepar un voyageur
Days Inn Garland West,Dallas,Tx
Publié le 19 janv. 2015 sur ExpediaL'hotel est tres bien, nous avons été a cet hôtel 4 nuits, le déjeuner pourrait être mieux, un matin nous avons eu un déjeuner congelés(omelette en forme de crêpes) nous sommes quand même satisfait,
par un voyageur
Publié le 29 août 2024 sur Expedia
This place was terrible. The worker at the front desk didnt know how to put my card in the payment machine. She didnt even give me my ID back until i asked her. The room was dirty, the bed was stained. The bathroom light basically didnt work. The mirror was broken and poorly glued back together. The "breakfast" was watered down juice and some basic pastries. By for the worst experience at a hotel ever.
Commentaires de Gestion de l’hôtel
29 août 2024 par M, Gestion de l’hôtel
Dear Matthew,We are disappointed that we could not make you feel welcome during your stay with us. Learning that our facilities and services could not match your expectations is disheartening. We hope you accept our profound apologies for our shortcomings. We assure you that we will investigate our facilities and service, take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. Sincerely,Management Team
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par M, Gestion de l’hôtel
Dear Adrian,Thank you so much for your wonderful review and for taking the time to share your experience with us. We are absolutely delighted to know that you enjoyed your stay and that our team was able to meet your expectations. We hope to welcome you back in the future for another outstanding experience.Best regards,Management Team
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par M, Gestion de l’hôtel
Dear Erwin,Thank you so much for your wonderful review and for taking the time to share your experience with us. We are absolutely delighted to know that you enjoyed your stay and that our team was able to meet your expectations. We hope to welcome you back in the future for another outstanding experience.Best regards,Management Team
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par M, Gestion de l’hôtel
Dear Erwin,Thank you so much for your wonderful review and for taking the time to share your experience with us. We are absolutely delighted to know that you enjoyed your stay and that our team was able to meet your expectations. We hope to welcome you back in the future for another outstanding experience.Best regards,Management Team
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par M, Gestion de l’hôtel
Dear Erwin,Thank you so much for your wonderful review and for taking the time to share your experience with us. We are absolutely delighted to know that you enjoyed your stay and that our team was able to meet your expectations. We hope to welcome you back in the future for another outstanding experience.Best regards,Management Team
par un voyageur
Publié le 17 août 2024 sur Expedia
Quiet but lack good management. Bed sheets were torn, all requests to get them changed was not met. I slept on same sheets for the entire stay. The service had no humanity to it.
Commentaires de Gestion de l’hôtel
25 août 2024 par M, Gestion de l’hôtel
Dear Rotimi,We are sorry about the issues you faced with the bed sheets and the service. It is unacceptable for you to have had to sleep on torn sheets, and we regret that your requests were not met. We will address this with our management and housekeeping teams to ensure these problems are corrected and that future guests receive the attention and care they expect.Sincerely,Management Team
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par M, Gestion de l’hôtel
Dear Jose,Thank you so much for your wonderful review and for taking the time to share your experience with us. We are absolutely delighted to know that you enjoyed your stay and that our team was able to meet your expectations. We hope to welcome you back in the future for another outstanding experience.Best regards,Management Team
