Note fondée sur 903 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Lorraine
Publié le 30 mars 2024 sur Expedia
Great stay
Commentaires de Gestion de l’hôtel
19 juin 2024 par Gage, Gestion de l’hôtel
Thank you for staying with us. We appreciate your feedback!!
par un voyageur
Publié le 17 sept. 2024
Commentaires de Gestion de l’hôtel
17 sept. 2024 par GM, Gestion de l’hôtel
Dear James, Our mission is to exceed our guests’ expectations, so I regret that your stay was average. Thank you for your time in reviewing our hotel and we hope to WOW on your next trip to our area. Sincerely, Jeffrey Chen, GM
par un voyageur
Publié le 16 août 2024 sur Expedia
Staff was attentive, lobby and dining comfortable. We enjoyed the evening reception and breakfast in the morning.
Commentaires de Gestion de l’hôtel
16 août 2024 par GM, Gestion de l’hôtel
Dear Vanessa, Attentive staff, comfortable accommodations, and excellent meal options? That sounds like a winning combination to me! Thank you for choosing Embassy Suites DFW Airport and sharing this glowing review of your time here. We hope to see you back soon. Best, Jeffrey Chen, GM
par un voyageur
Publié le 15 août 2024 sur Expedia
Was disappointed the air condition was not working and would not cool down the room. We tried turning A/C down and checked to make sure the fan only was not on as well.
Commentaires de Gestion de l’hôtel
16 août 2024 par GM, Gestion de l’hôtel
Dear Kem, We are disappointed as well. Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and are very sorry for the A/C issues you experienced. We will address the concerns and hope you consider staying with us again. Sincerely, Jeffrey Chen, GM
par un voyageur
Publié le 13 août 2024 sur Expedia
Breakfast was wonderful. Pool was nice. Room was clean. Needs an update for as expensive as it is though. The bed was extremely worn out and uncomfortable. Tried sleeping towards the edge on my side but it would roll me into the middle because the mattress was so worn out. The balcony door was very very difficult to open & very loud. Parking was insane, had to park quite far away. Also the elevator had issues stopping on our floor. We had to push the up button to get an elevator and go up then back down.
Commentaires de Gestion de l’hôtel
14 août 2024 par GM, Gestion de l’hôtel
Dear Autumn, We appreciate you choosing us and sharing all of the aspects of your stay that you enjoyed. However, we apologize for the worn and faulty conditions you experienced. We improve our service through our guests' feedback and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Jeffrey Chen, GM
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par GM, Gestion de l’hôtel
Dear Demetrius, We sincerely appreciate your fantastic review! It was a true delight to host you, and we can't wait to welcome you again. Best, Jeffrey Chen, GM
par un voyageur
Publié le 11 août 2024 sur Hotels
Well, I got to my room. I thought everything was fine and the carpet by the bed was wet. Come to find out the person the day before overflowed their tub and it came in on my side. It had a smell to the room and the carpet was wet. Also when I reserved this room, I called to make sure I could get a shuttle to the rental car and they assured me they could get me there. Then when I go out this morning, they tell me no that they have taken me back to the airport and I have to get a shuttle from the airport to the rental car . Very disappointing.
Commentaires de Gestion de l’hôtel
11 août 2024 par GM, Gestion de l’hôtel
Dear Amy, apologize for our shortcomings during your stay and appreciate you taking the time to share your experience. One of the main ways we improve is by receiving feedback from our valued guests. I thank you for your business and assure you that these comments will be addressed on our end. Please consider a return trip should your travels bring you back to DFW. Sincerely, Jeffrey Chen, GM
par un voyageur
Publié le 10 août 2024 sur Expedia
Comfortable bed. The food is very good.
Commentaires de Gestion de l’hôtel
11 août 2024 par GM, Gestion de l’hôtel
Dear Stacie, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Jeffrey Chen, GM
par un voyageur
Publié le 7 août 2024 sur Expedia
Everything was perfect.
Commentaires de Gestion de l’hôtel
8 août 2024 par GM, Gestion de l’hôtel
Dear Yolanda, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Jeffrey Chen, GM
par un voyageur
Publié le 6 août 2024 sur Expedia
Love the breakfast options
Commentaires de Gestion de l’hôtel
6 août 2024 par GM, Gestion de l’hôtel
Dear William, It is wonderful to hear that you enjoyed your stay as well as our breakfast. Thank you for choosing to join us and leaving us feedback. Please visit us again soon! Best, Jeffrey Chen, GM
