Note fondée sur 930 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2022 par Joyce M. Carroll AGM Hyatt House Las Colinas, Gestion de l’hôtel
Thank you for taking the time to complete our survey. We greatly appreciate and value your feedback. We are so pleased you enjoyed your stay, and we look forward to your next visit.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Staff was beyond amazing, property is a older and it reflects in the rooms. BUT for the price and location I think it in line with the area. Would stay again
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Antwel, Gestion de l’hôtel
Thank you for your kind words about our staff! We’re thrilled to hear that you had a positive experience with them. We appreciate your feedback regarding the property and understand that our rooms reflect their age.We’re glad you found the value and location to be in line with your expectations, and we’d love to welcome you back in the future!
par un voyageur
Best stay
Publié le 1 oct. 2024 sur HotelsAlways stay here when in the Dallas area. The double rooms with kitchen are perfect
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Antwel, Gestion de l’hôtel
Thank you for your feedback! We truly value your input and are committed to making your stay as enjoyable as possible. If there’s anything specific we could do to improve your overall score and enhance your experience, please let us know. Your satisfaction is our top priority!
par un voyageur
Publié le 26 sept. 2024 sur Hotels
You get what you pay for here, it is more affordable from other hotels for a reason!
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Antwel, Gestion de l’hôtel
I’m truly sorry to hear that you didn’t enjoy your stay with us. Your feedback is invaluable, and we would appreciate any additional comments you have regarding your experience.We strive to provide a high level of service and hope to have the opportunity to serve you again in the future, delivering a much better experience.
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Nice stay. Clean rooms.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Antwel, Gestion de l’hôtel
On behalf of the entire team at Hyatt House Dallas/Las Colinas, I want to extend our heartfelt thanks for choosing to stay with us. We hope you had a comfortable and enjoyable experience during your time here. Your satisfaction is our top priority, and we're always looking for ways to improve. If there’s anything we could have done better, or if you have any suggestions on how we can enhance our services, we’d love to hear from you. Your feedback is invaluable in helping us create the best possible experience for all our guests. Thank you once again for choosing us. We look forward to seeing you again soon!
par un voyageur
two separate rooms
Publié le 23 sept. 2024 sur HotelsWe like large two separate rooms.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Antwel, Gestion de l’hôtel
On behalf of the entire team at Hyatt House Dallas/Las Colinas, I want to extend our heartfelt thanks for choosing to stay with us. We hope you had a comfortable and enjoyable experience during your time here. Your satisfaction is our top priority, and we're always looking for ways to improve. If there’s anything we could have done better, or if you have any suggestions on how we can enhance our services, we’d love to hear from you. Your feedback is invaluable in helping us create the best possible experience for all our guests. Thank you once again for choosing us. We look forward to seeing you again soon!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Overall experience was okay. The cookware and silverware were not completely clean, so i had to wash everything upon arrival. I killed at least 7 mosquitos inside my room for some reason. The A/C filter vent was open and not secure, along with the filter itself. It definitely could've been a little better!
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Antwel, Gestion de l’hôtel
Thank you for your feedback about your recent stay. I sincerely apologize for the issues you faced with the cookware, the mosquito situation, and the A/C vent. These oversights are unacceptable, and I take full responsibility.We are actively addressing these concerns to improve our services. Your experience matters to us, and I hope you will consider staying with us again in the future.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
No towels.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Antwel, Gestion de l’hôtel
Thank you for your feedback regarding your recent stay. I sincerely apologize for the lack of towels and the other issues you experienced. These oversights are unacceptable, and I take full responsibility.We are addressing these concerns to improve our services. Your experience matters to us, and I hope you will consider giving us another chance in the future.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
I have stayed there for years, the property is run down and needs to be refreshed with new carpeting and furniture. One of the showers had a shower curtain with a large spot of mold on it. There were people and children in the pull until after 11 and very loud. The breakfast was not good at all. I was very disappointed with my overall experience and will not be back.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Antwel, Gestion de l’hôtel
Thank you for your feedback. I sincerely apologize for your disappointing experience, especially as a loyal guest.The issues you mentioned, including the property’s condition, moldy shower curtain, pool noise, and breakfast quality, are unacceptable. We take your comments seriously and will work on improvements.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
It’s a very nice hotel and the people are amazing
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Antwel, Gestion de l’hôtel
On behalf of the entire team at Hyatt House Dallas/Las Colinas, I want to extend our heartfelt thanks for choosing to stay with us. We hope you had a comfortable and enjoyable experience during your time here. Your satisfaction is our top priority, and we're always looking for ways to improve. If there’s anything we could have done better, or if you have any suggestions on how we can enhance our services, we’d love to hear from you. Your feedback is invaluable in helping us create the best possible experience for all our guests. Thank you once again for choosing us. We look forward to seeing you again soon!
