Note fondée sur 923 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Trash can at entry to lobby was overflowing with large amount of trash on ground. And charging #10 bucks to park was an insult.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par GM, Gestion de l’hôtel
Dear Thomas, Thank you for choosing us and for taking the time to review your experience. We apologize that the lobby trash can was not tended to in a timely manner and for your frustrations with our parking fee. We hope to host you again for a WOW impression. Sincerely, Paul Cordova, GM
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 oct. 2024 par GM , Gestion de l’hôtel
Dear Pedro, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Paul Cordova, GM
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Property was nice. Suggestions for improvements:
1. Cleanliness
2. Water bottles in the room to welcome
3. Stop charging for overnight parking, in a remote wide open area
4. Handicap accessibility in premium rooms
Commentaires de Gestion de l’hôtel
6 oct. 2024 par GM, Gestion de l’hôtel
Dear Benedict, Thank you for your review. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best accommodations and service, so our lapses during your stay are being taken very seriously. Best, Paul Cordova, GM
par un voyageur de Pflugerville
Publié le 4 oct. 2024 sur Expedia
I did not like the surprise of paying for parking the one night I stayed there. This should have been disclosed. No one likes a surprise.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par GM, Gestion de l’hôtel
Dear Deborah, Thank you for taking time to write a review. I am sorry that you were disappointed with the parking. In Dallas as in most large cities, parking is valued at a premium, and fees are required for the upkeep of the parking areas. Charges are typically kept separate from the room fees, as only some people who stay at the hotel have a car. We appreciate your review and hope to host you again in the future. Best, Paul Cordova, GM
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par GM, Gestion de l’hôtel
Dear Steve, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Paul Cordova, GM
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par GM, Gestion de l’hôtel
Dear Stacy, We're disappointed your time with us was anything less than perfect. We hope to share a more positive experience with you soon. Thank you for staying with us. Sincerely, Paul Cordova, GM
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par GM , Gestion de l’hôtel
Dear juanita, Our mission is to exceed our guests’ expectations, so I regret that your stay was average. Thank you for your time in reviewing our hotel and we hope to WOW on your next trip to our area. Sincerely, Paul Cordova, GM
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Very nice place to stay and good breakfast
Commentaires de Gestion de l’hôtel
1 oct. 2024 par GM, Gestion de l’hôtel
Dear Kathy, We sincerely appreciate your valuable feedback and would like to express our gratitude for your recommendation. It would be our pleasure to extend a warm welcome to you whenever you choose to visit us again. Thank you for your kind words! Best, Paul Cordova, GM
par un voyageur
Publié le 29 sept. 2024 sur Hotels
I liked the stay overall ,but very irritated by all the surprises. You have to pay for parking which wasn’t expressed at all in the details & also the $50 deposit even though you paid online wasn’t either. You would think all of this would’ve been talked about or added when you make the purchase.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par GM, Gestion de l’hôtel
Dear Devin, We try to be as transparent as possible regarding our fees and deposit hold, so I regret that we fell short in this area. Thank you for your feedback as it allows us to improve communications. We hope to host you again with a more pleasurable impression. Sincerely, Paul Cordova, GM
par un voyageur
Publié le 29 sept. 2024 sur Expedia
I’ve stayed here several times and I’ve never been disappointed.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par GM, Gestion de l’hôtel
Dear Alexcie, We are truly grateful for your valuable feedback and kind words about our hotel. Your ongoing support means the world to us, and we can't wait to welcome you back for another exceptional stay. Thank you! Best, Paul Cordova, GM
