Note fondée sur 584 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 mars 2019 sur Hotels
par un voyageur
Publié le 27 sept. 2024 sur Expedia
I like the property staff
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello Michael,We are pleased to hear that you enjoyed the service provided by our staff during your stay. Our team strives to ensure all guests have a pleasant experience. If you have any further feedback or comments, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.
par un voyageur
Publié le 26 sept. 2024 sur Hotels
The facility is clean and staff very pleasant.
However, @ 10:15 pm, what appeared to be a loud argument occurred in room next to ours. Lots of yelling and what sounded like things being thrown against our adjoining wall. I heard loud bang/pop (possibly from a small 25 or 32 caliber pistol)! I called the front desk at this time and reported my audible findings. Shortly thereafter, the argument quieted down. At about 10:45 pm, the yelling and screaming of two or more persons (possibly female) escalated again! I called the front desk to report this. The person I spoke with said the manager had called the room after my first call to the desk, and a person told the manager the “she dropped something”. At that point, the desk person said they would call the manager again. Approximately, 25-30 minutes later the noise stopped.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Javier, Gestion de l’hôtel
We are really sorry for your inconveniences during your stay at Hampton Inn MCKinney caused by other guests staying with us. This is not usual in our hotel; our hotel is a family-oriented business and definitely we do not tolerate that kind of behaviour. Definitely it was not a pistol used in the other room, we check the room and all was OK, the bang it may seems to come from a dropped item. Our night manager was able to make them lower the noise, we are glad the noise stopped as you commented.
par un voyageur de Fulshear
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Manager, Gestion de l’hôtel
Hello VERONICA,We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and strive to improve our services.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
I was booked in the wrong hotel that was far away from where I wanted to be. I had to get another hotel and I did not get a refund. Terrible experience.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Manager, Gestion de l’hôtel
Hello shawn,We apologize for any inconvenience you experienced with your booking. We recommend reaching out to our management team directly to address this matter further. Your feedback is valuable to us for improving our services and we appreciate you bringing this to our attention.
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Manager, Gestion de l’hôtel
Hello Michael,We appreciate you choosing our hotel for your stay! Please don't hesitate to contact us directly with any feedback you may have from your visit. Your input helps us improve our service for future guests.
par un voyageur
Publié le 4 sept. 2024 sur Hotels
There was rap music blaring till 8:15pm
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Manager, Gestion de l’hôtel
Hello Terry, We apologize for any inconvenience caused by the noise disturbance. Our team strives to ensure all guests have a comfortable stay. Your feedback will be shared with the appropriate department for review and improvement. Thank you for bringing this to our attention.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
This hotel was convenient for where we were commuting to our relatives. The room only had one shower door, and the flooring was buckling up because the shower water can come out of the stall. the toilet paper hanger was right next to you while on the toilet and coming loose from wall. The wallpaper on opposite of missing door was coming off wall. The bathroom was the main miss for me.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Manager, Gestion de l’hôtel
Hello Mark,Thank you for choosing our hotel for your recent stay. Your feedback is appreciated, and we regret to hear about the concerns you encountered in your room. Please feel free to reach out to our management team directly for further assistance with your experience. We aim to address any issues promptly to enhance our guests' overall satisfaction.
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Manager, Gestion de l’hôtel
Hello Robin,We are thrilled to hear you had a perfect stay with us! We hope to welcome you back soon for another outstanding experience.
par un voyageur
Publié le 24 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Manager, Gestion de l’hôtel
Hello Melissa,WeÔÇÖre delighted to hear that you had a fantastic experience at our hotel! We look forward to welcoming you back soon for another outstanding stay.
