Note fondée sur 934 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de HEATH
Publié le 11 nov. 2024
beautiful room . It was very spacious. Front desk staff was friendly
Commentaires de Gestion de l’hôtel
12 nov. 2024 par General Manager, Gestion de l’hôtel
Dear JANET,Thank you for choosing Hilton Garden Inn DFW North Grapevine and for this outstanding review! We are thrilled to read about your enriching stay and how much you appreciated our beautiful room. It is lovely that you enjoyed the spacious room and that our front desk staff made a positive impression. We appreciate your feedback and hope to welcome you back for another great stay in the future!Sincerely,Cynthia GutierrezGeneral Manager
par un voyageur
Publié le 9 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Carol,We are thrilled you had an excellent stay at Hilton Garden Inn DFW North Grapevine, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Sincerely,Cynthia GutierrezGeneral Manager
par un voyageur
Publié le 1 oct. 2024 sur Expedia
It was wonderful. Great staff!
Commentaires de Gestion de l’hôtel
1 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Davina,Thank you for choosing Hilton Garden Inn DFW North Grapevine and for your fantastic review. We take pride in offering outstanding service to all our guests, and we are glad to know our team exceeded your expectations. We appreciate all of your feedback and look forward to your next visit. All the best.Sincerely,Cynthia GutierrezGeneral Manager
par un voyageur
Publié le 25 sept. 2024 sur Expedia
We had an early flight the next morning so only stayed the night. The room was clean and comfortable. The staff were friendly. There were many options for dining nearby and walkable. I’d definitely stay again.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Desi,Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Hilton Garden Inn DFW North Grapevine. It is lovely to hear that you found our room spotless and comfortable and that the service extended by our staff met your expectations. We are also glad you found the dining options nearby convenient. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Cynthia GutierrezGeneral Manager
par un voyageur
Publié le 19 sept. 2024 sur Hotels
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Kristen,It is wonderful to know you enjoyed everything about your time at Hilton Garden Inn DFW North Grapevine and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Sincerely,Cynthia GutierrezGeneral Manager
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Exceptional service
Commentaires de Gestion de l’hôtel
15 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Morgan, We are flattered by your generous review of Hilton Garden Inn DFW North Grapevine. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back our way. Sincerely,Cynthia GutierrezGeneral Manager
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Fantastic location...the staff was very friendly, the rooms were well supplied and perfectly clean, super quiet, nice community space/patio, delicious breakfast. We had a wonderful stay and look forward to returning.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Jenny, Thank you for your terrific review! We're thrilled you enjoyed your stay at Hilton Garden Inn DFW North Grapevine, from the superb location to our friendly team and peaceful ambiance. It's lovely to hear our breakfast and community spaces added to your experience. We appreciate you sharing your feedback and love knowing you will return soon.Sincerely,Cynthia GutierrezGeneral Manager
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Yolanda, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Hilton Garden Inn DFW North Grapevine. Thanks for choosing us for your time in the city; we hope to see you again soon.Sincerely,Cynthia GutierrezGeneral Manager
par un voyageur
Front desk
Publié le 2 sept. 2024 sur HotelsThe young lady at front feet was less than friendly. We were not greeted at all. She never asked for our name but simply stared at us waiting for us to speak first. She took our payment and never told us a thing about the hotel…like where the elevators were located. We were left to figure it out. I’m sure sites a lovely person but sure truly needs some training to be a front desk worker. The front desk sets the tone for the stay.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Jeff, Thank you for being our guest. We are glad that, overall, you were pleased with your stay. However, we are very sorry for the issues you had with our front desk. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we genuinely regret to learn about your experience. We will follow up with the appropriate parties to ensure this will not happen again. It was a pleasure having you as our guest, and we hope you will choose Hilton Garden Inn DFW North Grapevine again when you return to our area.Sincerely,Cynthia GutierrezGeneral Manager
